B5: Sharing power: Involving people who use services in their design and delivery
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This document discusses involving people who use services in the design and delivery of those services. It summarizes a conference on sharing power through coproduction that featured several speakers. The conference addressed amplifying the user voice, providing a blueprint for meaningful beneficiary involvement across the third sector, and empowering organizations to operate differently through culture change and risk management. Useful resources on coproduction and improving user involvement were also shared.
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B5: Sharing power: Involving people who use services in their design and delivery
- 1. SHARING POWER: INVOLVING PEOPLE WHO USE SERVICES IN THEIR DESIGN AND DELIVERY CHAIR REBECCA YOUNG POLICY OFFICER, NCVO SPEAKERS JIM FIELDER PROGRAMME LEAD, TERRENCE HIGGINS TRUST KATE PIEROUDIS COPRODUCTION DEVELOPMENT MANAGER, SOCIAL CARE INSTITUTE FOR EXCELLENCE LAURA ABLE STEERING GROUP MEMBER, SCIE COPRODUCTION NETWORK MATTHEW HARDWICK STRATEGIC RISK CONSULTANT, ZURICH Headline sponsor: Lead sponsor: Dinner sponsors: Drinks sponsor:
- 2. KATE PIEROUDIS COPRODUCTION DEVELOPMENT MANAGER SOCIAL CARE INSTITUTE FOR EXCELLENCE
- 3. LAURA ABLE STEERING GROUP MEMBER SCIE COPRODUCTION NETWORK
- 4. JIM FIELDER PROGRAMME LEAD TERRENCE HIGGINS TRUST
- 5. Amplifying our user voice A blueprint for meaningful beneficiary involvement for the whole third sector Jim Fielder Living Well Programme Lead jim.fielder@tht.org.uk
- 7. CONFIDENTIAL Risk Culture Empowering organisations to operate in different ways 1st April 2019 NCVO Conference Matthew Hardwick, Strategic Risk Consultant, Zurich
- 8. ©Zurich CONFIDENTIAL What do we mean by risk culture? 8 The values, beliefs, knowledge and understanding, shared by a group of people with common purpose. Source: IRM Risk Culture A-B-C Model Source: IRM Risk Culture
- 9. ©Zurich CONFIDENTIAL • (1) Risk leadership – clarity of direction • (2) Responding to bad news – welcoming disclosureTone at the Top • (3) Risk governance – taking accountability • (4) Risk transparency – risk information flowingGovernance • (5) Risk resources – empowered risk function • (6) Risk competence – embedded risk skillsCompetency • (7) Risk decisions – informed risk decisions • (8) Rewarding appropriate risk takingDecision Making Risk Culture Themes and Aspects 9
- 10. ©Zurich CONFIDENTIAL What should good like? • Senior management are visible on the issue of managing riskTone at the Top • Risk accountabilities are captured within managers role descriptions and performance targets.Governance • A structure of risk champions has been developed to support managers in better managing riskCompetency • The organisation’s willingness to take on risk is understood and communicatedDecision Making
- 11. ©Zurich CONFIDENTIAL Evaluation Example – responding to bad news 11 Naive • Organisation does not encourage communication of information about potential negative events • Managers have concerns about communicating bad news to leaders. Aware • Communication of bad news is sporadic • Recognised that it is important but process still to be formalised and embedded Defined • Processes in place but not consistently applied Managed • Leaders encourage timely communication of risk information • Managers challenged to divulge bad news early Enabled • Leaders recognise advantage to be gained through learning of good and poor risk judgments • Integrated into knowledge management processes
- 12. ©Zurich CONFIDENTIAL Be the change you want to see in your organisation Take Business actions to shift Culture Take organisation actions to shift culture Align culture with Business Strategy Strategy for Culture Change 12 Effortlevelandsignificance
- 13. ©Zurich CONFIDENTIAL An Organisation can drive change in the risk culture Must have a clear understanding of current culture Must have a clear understanding of the target culture Project Management approach to drive cultural changes Risk Culture 13
- 15. USEFUL RESOURCES • Co-production, what is it? Guidelines and tips (the Win Win alliance - Disability Rights UK, Shaping Our Lives, NSUN and CHANGE, 2019). • Co-production in social care: what it is and how to do it (social care institute for excellence). • Think local act personal developed a self-assessment framework. • Coalition for collaborative care developed a series of seven steps to help people embed coproduction in their work. • The value of lived experience in social change: the need for leadership and organisational development in the social sector (Baljeet Sandhu, July 2017). • Improving service user involvement (shaping our lives, 2017). • NCVO Know How page signposting to more resources from Clinks, Homeless Link, NESTA etc…
Notas del editor
- Everything we do in business involves some degree of risk; changing the ways we work, or expanding operations requires us to confront risks and challenge historical beliefs.