Volunteering in Care Homes...the distance travelled
•Descargar como PPTX, PDF•
0 recomendaciones•864 vistas
The presentation was part of a series of Learn and Share events run by NCVO's volunteering in care homes project. The presentation was by NCVO and looks at the emergent findings from the project. For more information on the project: http://www.ncvo.org.uk/practical-support/volunteering/volunteering-in-care-homes
Recomendados
Recomendados
Más contenido relacionado
La actualidad más candente
La actualidad más candente (19)
Destacado
Destacado (8)
Similar a Volunteering in Care Homes...the distance travelled
Similar a Volunteering in Care Homes...the distance travelled (20)
Más de NCVO - National Council for Voluntary Organisations
Más de NCVO - National Council for Voluntary Organisations (20)
Último
Último (20)
Volunteering in Care Homes...the distance travelled
- 1. Volunteering in Care HomesThe distance travelled
- 2. Project aims • To evaluate the impact of volunteer support roles on older residents' quality of life. • To develop stronger links between care homes and their local communities. To identify “a national standard of good practice in volunteering in care homes”.
- 3. Policy drivers • Equity & excellence – Liberating the NHS (2010) & the Francis report (2013) highlighting the need for personalised care that reflects individuals’ health and care needs • Caring for our Future (2012), social care providers should “help people share their time, talents and skills with others in their community
- 4. Service providers should… “… enable people to carry out person-centred activities within the service or in the community and encourage them to maintain hobbies and interests. The service has good links with the local community. Staff are proactive, and make sure that people are able to keep relationships that matter to them, such as family, community and other social links.” Residential Characteristics of Rating, p.13 http://www.cqc.org.uk/sites/default/files/20140924_asc_residential_characteristics_of _rating_final_v1-0.pdf
- 5. Approach NHS Blackburn with Darwen CCG •Blackburn with Darwen CVS •Moorland View •Old Gates NHS Oldham CCG •Oldham Volunteer Centre •Park House •Stoneswood •Longwood L’dge NHS Shropshire CCG •Shropshire Rural Community Council •Uplands at Oxon •Crowmoor •Lady Forester NHS South Derbyshire CCG •South Derbyshire CVS •Overseal •Shardlow •Oakland NHS Central London CCG •One Westminster •Westmead •Carlton Dene •St Georges’ Institute for Volunteering Research (IVR); Skills for Care; Strategic Advisory Group, Department of Health, Stakeholder network
- 6. Learn and Share event March 2014 • Showcased examples of existing volunteering roles in care homes • Identified potential challenges • Identified potential solutions
- 7. Progress to date Engaged 329 residents Supported 53 young volunteers in volunteering opportunities I am a small but vital part of linking Mrs H to the outside community, her friends and her congregation. Also volunteers like me can act like a small safety net for vulnerable adults in care. We can observe and raise potential issues before any harm is done. ‘I had such an amazing time working with the older people. It makes me so happy to talk to them and see them smile, so I am going to volunteer every weekend.’ The thing I enjoy most is hearing her laugh! It's comforting to know, despite the age difference, we are all essentially the same, with the same needs.
- 8. Purpose of today • Addressing the emerging evaluation themes • Showcase examples of good practice in volunteer recruitment & selection from the sites and a hospital trust • Identify the good practice top tips in volunteer recruitment and selection
Notas del editor
- Good morning and welcome to the second North West Regional Learn and Share event. Before I outline the purpose of today’s event, I would like to recap our journey to date .
- The Volunteering in Care Homes project is a three year pilot project funded by the DoH. Volunteering in care homes is not new. Some care homes have been successfully engaging volunteers in a variety of roles for many years but what this project wants to do is Explore the impact of volunteering on residents’ quality of life so volunteers are recruited to support residents to maintain activities and interests to enable them to remain active citizens and Develop stronger connections between care homes and their communities Through our learning we will identify a national standard of good practice for volunteering in care homes.
- You may ask why? What’s underpinning this focus on exploring the impact of these relationships. The answer lies in the publication of a number of policy documents over recent years that have been putting patients at the heart of services. Liberating the NHS & the Francis report have highlighted this. Services need to be personalised, they should be meeting the needs of the individual. Services should not be delivered for the convenience of the service provider. Whilst Caring for our Future recognises that in order to meet the economic challenges we face in health and social care, providers should be more active at capacity building – helping people to share their time, talents with others in the community.
- As policy then becomes implemented we see changes such as those to the new CQC inspection framework for care homes where a good responsive rating requires care homes to…
- NCVO managing the project. We are working in 5 CCGs. We have commissioned these local VCs to work with selected care homes to identify volunteer roles, select and recruit volunteers for these roles and support care homes to manage the volunteers. There is an ambition in the final year of the project that some care homes can be supported to take over the complete volunteer recruitment and management process. Sites supported by IVR – conducting the evaluation; Skills for care co-designed and piloted the volunteer induction. We are aiming to have this downloadable on both the Skills for Care & NCVO website next year. We have an advisory group – representatives from RVS, My Home Life, CSV, National Care Forum, Residents & Relatives Association, Alzheimer’s Society and Skills for Care
- When we held our first L&S event earlier this year, volunteers had only recently been introduced into care homes. We didn’t have case studies to share so we invited other projects/services that were involving volunteers in care homes to share their experiences. We heard about volunteers who ran cocktail evenings, helped residents learn a new activity, worked with residents to plot their life stories. We met a care home that was successfully engaging volunteers in many different roles. We identified some potential challenges of involving volunteers in care homes from the perspectives of volunteers, care home staff, residents and relatives. We had concerns that: Staff would be worried that the volunteers were taking their jobs? Volunteers would feel alienated in a strange environment or feel unable to engage with frail, older people with complex needs? Residents and relatives would lack confidence in volunteers to fulfil their roles. BUT we all agreed that we could avert these challenges through good volunteer management practices in the recruitment, selection & support of volunteers.
- Eight months on we have more to report on our journey. Matt will give a more comprehensive review of the activity and evaluation to date but I wanted to highlight some additional figures and quotes. As part of our Step Up To Serve pledge, NCVO stated that it would look to develop opportunities for younger volunteers to become involved in the project. Step Up to Serve is a cross party & cross sector campaign for Youth Social Action to double the number of young people involved in social action by 2020 We have presented a case study for CSV’s youth volunteering toolkit in health and social care and engaged 53 young volunteers
- Now for today There are two strands to today’s event The first is around the evaluation findings. Matt will outline the emerging evaluation themes and then there will be an opportunity for you to discuss these. Are these themes what you would expect, have you had similar experiences and how have you or could you manage them? The second strand is around highlighting good practice. As mentioned earlier we need to draft a good practice toolkit based on our experiences and today is about pulling together some of the resources for the volunteer recruitment and selection part of the volunteer journey. We will be hearing case studies from Oldham VA, Blackburn with Darwen CVS and Aintree University NHS Hospital Foundation Trust. Obviously care homes and hospitals are very different settings but I suspect that there will be similar experiences for us to share and new lessons to learn from one other. Finally there will be an opportunity to pull all this information together and for you to identify from what you’ve heard today, the top tips for good practice in volunteer recruitment.