NCVO webinar: Volunteering in a pandemic: Lessons from volunteering organisations
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Slides from a webinar broadcast on 15 July 2020, sharing what volunteering organisations have learned since the lockdown in March. Watch the full recording here: https://www.youtube.com/watch?v=HyFbDAtHHQo
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NCVO webinar: Volunteering in a pandemic: Lessons from volunteering organisations
- 1. VOLUNTEERING IN A PANDEMIC LESSONS FROM VOLUNTEERING ORGANISATIONS 15 JULY 2020
- 2. WHO’S WHO? • Jo Maycock – Investing in Volunteers Programme Manager, NCVO • Jarina Choudhury – Volunteering Development Consultant, NCVO • Alison Germain-Martin, Volunteer Services Manager, Royal Liverpool & Broadgreen Hospitals
- 3. VOLUNTEERING IN A PANDEMIC We will: • Understand how local and national efforts have met Covid-19 challenges and opportunities • Explored how volunteering has adapted to the demands of the pandemic • Considered what needs to inform your recovery plans for volunteering BY THE END OF THE WEBINAR
- 4. HOW LOCAL AND NATIONAL EFFORTS HAVE MET COVID-19 CHALLENGES AND OPPORTUNITIES 4
- 5. LOCAL AND NATIONAL EFFORTS • NHS Responders • Voluntary and Community Sector Emergencies Partnership • Croydon Voluntary Action • Merton Mutual Aid FOUR EXAMPLES
- 6. LOCAL AND NATIONAL EFFORTS NHS RESPONDERS
- 7. LOCAL AND NATIONAL EFFORTS • Target of 250K volunteers exceeded x 3 • Community-based volunteer roles • RVS carried out ID checks for all volunteers • DBS checks only if role requires it • Volunteers put themselves ‘on duty’ using the app • >370,000 tasks carried out by June NHS RESPONDERS’ ACHIEVEMENTS
- 8. NATIONAL AND LOCAL EFFORTS VOLUNTARY AND COMMUNITY SECTOR EMERGENCIES PARTNERSHIP
- 9. LOCAL AND NATIONAL EFFORTS • Volunteers were referred to the VC from other organisations, statutory included • Rapid deployment of new volunteers • Set up a phoneline within 2 days lockdown • Companies helped to place volunteers • Croydon Volunteer Centre coordination role around food distribution between food banks • Support to Mutual Aid Groups • Befriending schemes to continue CROYDON VOLUNTARY ACTION
- 10. Life Pre-Covid • 2 ft staff, 3 part time • Specific volunteering programmes • Core grant cut from £70K to £40K • 120 volunteers registered Life March to June • Same staffing level • In first week DBS/ID checked new volunteers, trained them, placed them • Set up new helpline within 2 days • 600 volunteers registered • Food distribution LOCAL AND NATIONAL EFFORTS CROYDON VOLUNTARY ACTION
- 12. Take the first poll…
- 13. Since the lockdown, have you joined a mutual aid group or a local neighbourhood network?
- 14. LOCAL AND NATIONAL EFFORTS MERTON MUTUAL AID
- 15. VOLUNTEERING ACTIVITY Connecting the community and sharing information
- 16. Challenges • Personal safety, health, safeguarding, data protection and vetting • Bureaucracy of formal structures • Digital inequality • Members using the group for personal gain • Rise in food insecurity • Rise of misinformation, isolation and wellbeing issues Impact • Barrier to mobilising volunteer effort • Gap in services to meet immediate needs • Limited access to support and services • Distracting political and personal commentary • Unable to meet demands • Spike in adverse community wellbeing LOCAL AND NATIONAL EFFORTS MERTON MUTUAL AID
- 17. LOCAL AND NATIONAL EFFORTS • Soft volunteering approach – non-regulated volunteer activities • Easy to understand, minimal but vital and relevant guidance for volunteers • Personal safety advice for community members receiving support • Dialogue and partnership working with local council and voluntary sector organisations • General community engagement to boost moral • Focused action to support food poverty and digital inequality • The power of the informal volunteer to respond to immediate needs to address gaps in formal services MERTON MUTUAL AID
- 18. HOW VOLUNTEERING HAS ADAPTED TO THE DEMANDS OF THE PANDEMIC 18
- 19. HOW VOLUNTEERING HAS ADAPTED ● Created online COVID-19 destination for our audiences ● Regular COVID-19 mailing, including emails and alternative formats ● Provided opportunities for engagement, development, reassurance and ways to support ● Reviewed volunteer communications channels and tested new platforms to connect EXPERIENCES OF ORGANISATIONS
- 20. HOW VOLUNTEERING HAS ADAPTED • Simplified, quicker, recruitment processes • Adapting inductions • Social media • Micro/bite-sized volunteering • Linking micro-actions to ability to donate EXPERIENCES OF ORGANISATIONS
- 21. • Facebook Event page reached 948,100 people with 17,030 responses. • 4,021 unique photos of people enjoying a cuppa. • £44,000 for Guide Dogs life-changing services HOW VOLUNTEERING HAS ADAPTED EXPERIENCES OF ORGANISATIONS
- 22. INFORMAL FORMAL
- 24. Take the second poll…
- 25. Have you risk assessed your volunteer roles?
- 26. RISK ASSESSMENTS Clinically extremely vulnerable Extremely vulnerable Self- isolating/shielding Everyone else RETURNING TO VOLUNTEER
- 27. RISK ASSESSMENTS RETURNING TO VOLUNTEER Individual’s health status Volunteer role Volunteer’s environment(s)
- 28. ALISON GERMAIN-MARTIN, VOLUNTEER SERVICES MANAGER, ROYAL LIVERPOOL & BROADGREEN HOSPITALS
- 30. Information from NCVO: • For volunteer managers • For people who want to volunteer • For organisations and groups National programmes to note: • NHS Volunteer Responders Key government information: • GOV.UK: COVID-19 latest information and advice • Extremely Clinically Vulnerable • Public Health England: Coronavirus guidance • NHS coronavirus advice Involving Volunteers • Supporting Staff, Volunteers, Beneficiaries • How volunteers can make a difference • Redirecting volunteers if you cannot take on any more • How volunteers are affected by the lockdown • Volunteers in key worker roles • Volunteer expenses • Paying for goods or services • Data protection • Recognising and reporting scams RESOURCES WHAT'S AVAILABLE NOW
- 31. BLOGS AND ROUND-UPS 1. Volunteers responding to coronavirus (20 Mar) 2. Are volunteers on lockdown: (25 Mar) 3. Covid-19 mutual aid and community support: How volunteers are getting involved (2 Apr) 4. NHS Volunteer Responders: The largest peacetime mobilisation of volunteers (6 Apr) 5. Volunteering and furloughing: What do we know? (8 Apr) 6. Five lessons from the past on spontaneous volunteering (9 April) 7. Keeping Volunteers Engaged (15 June) 8. June Volunteering round-up (22 June) WHAT’S AVAILABLE NOW
- 32. VOLUNTEERING IN A PANDEMIC LESSONS FROM VOLUNTEERING ORGANISATIONS volunteering@ncvo.org.uk @NCVOVolunteers ncvo.org.uk/coronavirus