My INSURER PTE LTD - Insurtech Innovation Award 2024
The art of rapport v2.0 030810
1. The Art of Rapport Steven Lipton M.Ed. LEHP, CP-FS President , Biotest Services Inc. Vice President, Operations Quality, Scientific Device Laboratory Inc.
13. Question 1 If only three tables are left at a beachside restaurant, I’ll choose the table that offers a. A view of the ocean, but I can't hear the waves b. Sounds of the ocean but no view c. A cushy booth
14. Question 2 When I have a problem a. I look for alternatives b. I talk about the problem c. I rearrange the details
15. Question 3 I want my work space for my job or hobby to a. Look good b. Have rhythmic sounds or music. c. Feel comfortable
16. Question 4 When I describe a seminar I’ve just attended, I first a. Describe how it looked b. Tell people how it sounded c. Convey the feeling
17. Question 5 In my spare time, I most enjoy a. Watching TV or going to the movies b. Reading or listening to music c. Doing something physical (crafts/gardening) or playing a sport
18. Question 6 When I trying to convey "I understand" I am most likely to say: a. I see b. I hear you c. I can handle that
19. Question 7 Of the following activities, I spend more time indulging in a. Daydreaming b. Listening to my thoughts c. Picking up on my feelings
20. Question 8 When someone is trying to convince me of something a. I want to see evidence or proof b. I talk myself through it c. I trust my intuition
21. Question 9 I usually speak and think a. Quickly b. Moderately c. Slowly
22. Question 10 I normally breathe from a. High in the chest b. Low in the chest c. My belly
23. Question 11 When finding my way around an unfamiliar city I... a. Use a map b. Ask for directions c. Trust my intuition
24. Question 12 When I choose clothes, it is most important to me that I... a. Look good b. Make a statement c. Feel comfortable
25. Question 13 When I choose a restaurant, my main concern is that a. The restaurant looks impressive b. I can hear myself talk c. I will be comfortable
26. Question 14 If I try to remember something I tend to look a. Up b. Sideways c. Down
27. Add up the totals for A,B, and C A- Visual B- Auditory C- Kinesthetic
35. Cleaning the Mirror Take partners One person moves his or her hand like they are cleaning a mirror, while the other person acts as the mirror of their hand.
36. Cleaning the Mirror Switch roles Second person moves his or her hand like they are cleaning a mirror, while the other person acts as the mirror of their hand.
39. Listening Partner 1 makes a statement. Partner 2 repeats. Partner 2 makes a statement Partner 1 repeats.
40. Listening Partner 1 makes a statement. Partner 2 summarizes. Partner 2 makes a statement about partner 1’s statement
41. Visual-Auditory - Kinesthetic Example key words: Focus blind bright Dull glow hide Clear show peek View colorful reflect Perspective “I see what you are saying”
42. Visual-Auditory - Kinesthetic Example Key words: Hear call click Discuss tone listen in tune earshot note Clash state loud “sounds good”
43. Visual- Auditory - Kinesthetic Example Key words: Grasp push hunch Hurt dig feel Heated nail unravel Squeeze touch support “I can handle that”
44. Listening Partner 1 makes a statement. Partner 2 summarized then makes a statement about partner 1’s statement, using VAK words.
55. Questions? Steven Lipton Biotest Services 411 East Jarvis Ave Des Plaines IL 60018 steven.j.lipton@gmail.com Steve@scientificdevice.com Twitter: @Biotest http://www.biotestservices.com/risk.php