NGA Latin American Payroll Delivery

NGA Human Resources confidential. All rights reserved.
NGA LatAm Payroll
Delivering Excellence
in Multi-Country Payroll
in 33 countries in Latin America
& the Caribbean

15 May 2013
Agenda
2
1. NGA Introduction
2. Emerging BPO Opportunities & Challenges in LatAm
3. NGA LatAm Payroll
4. LatAm & Caribbean Service Delivery Network
5. The NGA Value in Latin America
6. NGA LatAm companies

NGA by the Numbers
3
8m+employees served on NGA-
installed HR systems
150+
Working with
8,200employees in 35 countries
1,000+HR system implementations
452m £FY2015 revenue | 640m USD
145
Providing HR &
Payroll services in
8
HCM platforms
which NGA can
deliver HR
services on
25+
1 out of 5
of Fortune 500 companies
countries
languages
supported in
our HR service
centers
HR BPO &
BPaaS
clients 1969
In the business of
HR & payroll since

Let’s Make HR Work Better
We combine deep
process expertise in
HR & payroll with a
strong track record
across multiple HR
systems & platforms.
You’ll be in full control
of data and have
visibility across HR &
payroll through
integration, automation
and analytics.
You’ll have ensured
compliance,
streamlined HR
processes and
minimized
administrative burden.
We work in close
partnership with you,
wherever you are,
building on
local expertise and
global presence.
Control and
understand your
HR & payroll data
Master compliance
locally & globally
Best-in-class cost
of ownership
We help you solve
your business
challenges through
HR & payroll.
Implement and maintain
HR & payroll platforms
Managed Payroll
Services
Employee-centric
HR Services
Your business drivers will be fully achieved by NGA’s HR & payroll services.

NGA Human Resources confidential. All rights reserved. 5
What the Industry Is Saying about NGA HR
2016 SAP Application
Development Partner
of the Year
Finalist
2015, 2016 Top 10
Outsourcing Service
Provider
Multi-Country Payroll
Best Practices Award
Rewarding the Optimizing Performance
award for NGA’s work with Solvay
“Multi-Country Payroll Leader”
Payroll Outsourcing Report, 2013, 2014, 2015
“A Leader in Payroll BPO”
Leadership position in the Payroll BPO
Services Magic Quadrant, 2012-2015
“Market Leader”
Multi-Country Payroll Outsourcing & Multi-
Process HR Outsourcing, 2012, 2015, 2016
“Leading the HRO
Winners’ Circle”
HfS Blueprint Report, 2014
SuccessFactors Services
Winners’ Circle
HfS Blueprint Report, 2016

15 May 2013
Agenda
6
1. NGA Introduction

Copyright NGA Human Resources. All rights reserved.
Growth dynamics in the LatAm market
• Latin America grew to 9% of the global HR service
delivery market, with Argentina and Mexico being the
mature delivery locations (~ Everest Group, 2016)
• BPO market in LatAm grew by 5% in years, driven
by growth in HR, industry-specific, and analytics
services (~ Everest Group, 2016)
• High expectations of future investments in
Argentina building on macro-economic prospects
• Buenos Aires and San Jose leading locations for
bilingual BPO work (English and Spanish) to support
growing staffing resource needs
• Global rollout of Workday, SuccessFactors and
other HR SaaS system in LatAm countries
7
Emerging BPO Opportunities

LatAm Payroll Challenges
8
• Lack of
harmonization
across disparate
payroll systems
• Argentina &
Colombia salary
calculations
• Adherence to
country-specific data
privacy & security
laws
• Complex Benefits
packages, payslip
requirements
• Company-
specific labor
agreements
• Power of unions
in negotiating
labor
agreements
• Multiple cultures &
socio-cultural
differences make
regional project
work & service
delivery complex
• Resistance to
outsourcing &
offshoring from
unions
• Complex benefit
packages
• Legislation in local
official language
• Undefined disaster
recovery or
continuity plan
• Difficult to retrieve
crucial payroll data
• Standard service
support for varied
employee
populations
• High expectation
for growth &
expansion
• High level of
paper-based
payroll processes
& reporting
• Employment law
and tax policy
• Frequency of legal
changes
• Issues of
individual country
compliance
Payroll Policy
&
Processing
Union
involvement &
CLAs*
Culture
&
Language
Resources
Local
regulations
*CLA: Collective Labor Agreement

15 May 2013
Agenda
9
1. NGA Introduction
3. NGA LatAm Payroll Offering

NGA LatAm Payroll Offering
“NGA LatAm Payroll - part of our NGA Global Payroll offering, is an end-to-end payroll
outsourcing solution for both in-country and across like countries in the Latin
American and Caribbean region, combining in-country payroll expertise with market-leading
HR technology and consolidated reporting.”
10
• Run your payroll across the entire Latin
American & Caribbean region, all from
one application integrated with your HRIS
• Outsource your payroll processing to
NGA, so you can focus on strategic HR
matters.
• Easily connect NGA’s payroll network with
one of the certified global HRIS platforms
• Manage your HR & payroll data centrally
and easily access regional payroll reports
thanks to the Payroll Exchange
• Communication with NGA SMEs through
the integrated case management tool

11
Run your Payroll across the Latin American region
Document & Knowledge
Management
Organizational and global
employee master data
Global pay results & pay slip
Global data localized + time
& country payroll specific data
Payroll Calendar, Results
and Legal Reporting
World-Class Service Center Management
NGA HR Portal | myHRW
Certified HRIS connectors & packaged integration
Payroll across all countries in the
Latin American & Caribbean region
Enterprise & Employee
Store
Client benefits
• Improved productivity &
employee & NGA SME
collaboration through integrated
case management
• Improved data quality through a
single central repository, providing
in-depth insight in global payroll
and workforce data
• Clear oversight of people costs,
turnover, regional differences
through analytics
• Certified in-country payroll experts
ensuring legal compliance at
every level
• 100% employee access, uniform
employee experience
Payroll Exchange
Management and
monitoring of integration,
data and payroll services
NGA Payroll Engines | 3rd party software (operated by NGA) | 3rd party service partners

Payroll Exchange Connects, Completes, Controls
12
“Payroll Exchange is at the heart of NGA’s Global Payroll offering.
It enables organizations to seamlessly connect NGA’s payroll delivery
capabilities in all 33 countries in LatAm to best-of breed HR systems, in
order to benefit from globally compliant payroll outsourcing services.”
Payroll control
• Secure timeliness of your data
• Gives detailed insights on each payroll your are
running around the globe
• Central repository for all local legal payroll
reports and files
End-to-end integration
• Connects your HR platform to NGA’s global
payroll
• Handles any additional data flow into your
payroll (e.g. Time)
• Feeds back information into your HR platform
like online pay-slip
Complete your data
• Manages completeness of your payroll data
on top of existing HR data
• Supports client or NGA run HR Shared Service
Centers
• Fully localized for 145 NGA payroll countries
Global oversight
• Deep insights on payroll related output from all
your countries in one go
• Extract possibilities to feed your reporting tools
with your payroll data

What payroll delivery option are you looking for?
Payroll Data Entry
Voice support NGA Client Client Client
HR data entry NGA Client Client Client
Payroll data entry NGA NGA Client Client
Post-payroll NGA NGA NGA Client
Payroll processing NGA NGA NGA NGA
Payroll engine NGA NGA NGA NGA
Service Center &
Expert Support, HR
Processing, Data Entry
Expert (SME) Support,
Complex Payroll
Processing, Corrective
Data Entry
Payroll Calculation,
Application
Maintenance & Hosting
Comprehensive
Payroll & HR
Services
Managed
Payroll & Data
Services
Managed
Payroll
Services
Payroll
Processing
Services
BPO
BPO
BPO

15 May 2013
Agenda
14
1. NGA Introduction

NGA Human Resources confidential. All rights reserved. 15
LatAm & Caribbean Service Delivery Network
• Service delivery centers
 Mexico City (local)
 Sao Paulo (local)
 Buenos Aires (regional)
• HR & Payroll services
 All countries in Latin American and
Caribbean region
• Service capability in LatAm
 NGA Payroll Engine: Argentina, Brazil,
Mexico, Colombia
 Software partner: Uruguay, Paraguay,
Bolivia, Peru, Chile, Ecuador,
Venezuela, El Salvador, Costa Rica,
Honduras
 Service partner: all LatAm countries
• Language capabilities in
 English
 Spanish
 Portuguese
 French
• Any currency
NGA LatAm footprint
• 560+ NGA employees in
region
• 220 clients serviced in region
• 340,000 client employees
serviced in region
• Over 1,400,000 payslips
processed annually
NGA Payroll engine
NGA Software partner
NGA Service partner

Buenos Aires Service Center: Our Regional Hub
BUENOS AIRES, AR
200
employees
Key facts & figures
Employees 200
Office size 2,930 m²
Founded in 2005
Languages English; Spanish; Portuguese
Buenos Aires – Leader for Bilingual BPS
Work (~ Everest Group, 2016)
Expertise
Services in scope • HR Operations – Tier 1
• HR Operations – Tier 2
• Application Maintenance Services
• Systems Integration & Onboarding
• Infrastructure Services Organization
HR processes
Regional
Compliance
Regional delivery
capability
Payroll, Benefits, HR Admins, Service Center,
AMO, Onboarding, ISO
Information Security Management System
SOC1, Sarbanes – Oxley, NGA Internal
Guidelines.
All countries in LatAm

Mexico City Service Center: Our Local Hub
Mexico City
Key facts & figures
Employees 10
Office size 52 m²
Founded in 1999
Languages English; Spanish
Expertise
Services in
scope
HR
processes
Payroll, Benefits, HR Admins
10
employees
17

Sao Paulo Service Center: Our Local Hub
80
employees
Key facts & figures
Employees 80
Office size 718 m²
Founded in 1999
Languages English; Spanish; Portuguese; French
Expertise
Services in
scope
• Application Maintenance Services
HR processes Payroll, Benefits, HR Admins, AMO
Sao Paulo
18

15 May 2013
Agenda
19
1. NGA Introduction

1,400,000
pay-slips annually
The NGA Value in Latin America
20
• Partnership with SAP – SuccessFactors VAR for Latin American market
• First to implement Employee Central payroll in Argentina
• Regional HRO and AMO Teams
• NGA Presence in region for over 15 years
• Grupo Mirgor & NGA HR 2nd place for best Innovation ASUG SAP Project 2015
560+employees
220
clients serviced
in region &
340,000
employees
Bilingual
BPS
 English
 Spanish
 Portuguese
 French
HR & Payroll services Any
currency
Over
Across all countries in Latin
American and Caribbean region

15 May 2013
Agenda
21
1. NGA Introduction

Challenges
• Definition of a new process and
system HR strategy
• euHReka implementation and
maintenance
• Managed payroll services outsourcing
5 year contract
Solution
• Execution of cost-efficient payroll in
compliance with local regulations
• A service and technology platform that
enables scalability
• Cost reduction, increased cost/benefit
control
• Ability for HR to focus on high-value-
added processes
Results
DirectTV needed to:
• Transform the payroll organization to
keep pace with the adoption of world-
class processes and technology
• Reduce HR admin costs
• Enable globally standard HR
processes with consistent data, in line
with market best practices
• Improve quality of reporting activities
• In-depth expertise in HR
• euHReka platform based on SAP
HCM aligned with IT corporate
definitions
• Proven references
Why NGAIn Brief
Solution: euHReka
Service scope: Managed Payroll
Process scope: Core HR, payroll
Employees: 5,600
Country: Argentina
Languages: Spanish
Company Profile
Industry: Entertainment
Clients: 14.5 million in LatAm
Presence: US & LatAm
Website: www.directv.com
Broadcasting Payroll Excellence

Challenges
• Implementation of full Cloud
technology solution based on SAP
Cloud HANA, integrated with Success
Factors Talent Management
• Redefinition of all HR processes to
support the new HRIS landscape
Solution
• A truly integrated HRIS solution that
leverages best-in-class technology
• High data quality with better HR
processes and improved ability to
access information
• A new platform that allows change
according the shifts in the business
Results
Grupo Mirgor needed to:
• Replace highly obsolete legacy
systems with a cloud solution
• Change the manual HR processes
and deploy SFSF Talent Management
• Implement strong change
management & communication
activities
• Have a reliable payroll platform
• Unique service offering combining
technology and in-depth HR
knowledge
• Demonstrated credibility, experience
and customer references
Why NGA
In Brief
HRIS: SAP HCM & SuccessFactors
Service scope: HR consulting
Employees: 2,000
Country: Argentina
Languages: Spanish
Company Profile
Industry: manufacturing
HQ: Argentina
Website: www.mirgor.com.ar
Crafting the foundations of HR

Challenges
• Managed payroll for Argentina with the
ability to scale for remainder of
MercadoLibre’s countries
• Creation of a common working
methodology using standardized
procedures and templates
• Based on SAP HRIS
Solution
• Standardization and harmonization of
HR processes
• A single point of contact for service
invoicing
• Ability to scale to additional countries
in the future
Results
MercadoLibre needed to:
• Standardize payroll processes at a
regional level, using a common
platform (SAP standalone) and a
single provider with experience and a
regional presence
• Ensure the payroll process was
managed by a reliable, proven partner
• Redirect HR’s focus to true value-
added processes such as talent
management
• Regional presence
• Ability to be the single partner for HR
outsourcing services
• SAP HCM knowledge
Why NGA
In Brief
HRIS: SAP HCM
Service scope: Managed Payroll
Process scope: Payroll
Employees: 1,500
Countries: Argentina, Colombia,
Venezuela, Uruguay, Brazil
Language: Spanish & Portuguese
Company Profile
Industry: retail
Presence: Argentina
HQ: Argentina
Website: www.mercadolibre.com
Enabling HR Excellence across Latin America

Challenges
• Implementation of euHReka and NGA
Global Payroll
• Integration with existing core HR
solution based on SAP in EU and
LatAm regions
• Outsourcing of payroll services for
more than 11,500 employees in LatAm
and EU, to enable Baker Hughes to
focus on strategic HR management
• Global Payroll in 4 countries (BDO as
NGA’s partner)
Solution
• Fully integrated HR data & processes
across the globe
• Flexible and easily configurable payroll
solution
• Increased standardization and
harmonization of HR processes
• Simplified management of in-country
payroll providers
Results
• Unstructured network of HR data
systems
• Awareness of the need to consolidate
payroll outsourcing with a single
vendor in order to increase efficiencies
• Difficulty in harmonizing payroll
outsourcing requirements
• Need to free up time to focus on more
strategic HR tasks
• Development of mutual trust and
collaboration between the two
partners
• Demonstrated credibility and
knowledge of payroll requirements
and solutions
• Flexibility of NGA’s solution to meet
current and future requirements
• Strength of euHReka platform
Why NGA
In Brief
HRIS: euHReka
HR services: Global payroll
outsourcing
Employees: 11,500
Countries: 14
Languages: English
Company Profile
Industry: Energy
Presence: 90 countries
2012 net sales: $12 billion USD
Employees: 50,000
HQ: Houston, TX, US
Website: www.bakerhughes.com
Increasing efficiency by harmonizing payroll

Challenges
• Implementation of SAP HCM to
manage HR administration in
LatAm, North Africa & Iberia
• Outsourcing of payroll to shared
service centers for their workforce of
27,000 employees
Solution
• Execution of cost-efficient payroll
every month, in compliance with local
regulations
• Increased ability to focus on strategic
HR decisions in order to contribute to
the company’s objectives
• Unified HR & payroll platform in all
countries in scope
Results
• Global presence resulting in a
diversified network of HR solutions
• Time-consuming efforts for basic HR
functions
• No available resources and/or time for
more strategic HR activities
• International presence
• Proven SAP HCM expertise
• Combination of integration and
outsourcing offering
• HR focus
• Recommendations from SAP
Why NGA
Fueling a uniform global HR platform
In Brief
HRIS: SAP
Service scope: Payroll
outsourcing
Employees: 27,000
Countries: Iberia, North Africa &
LatAm
Company Profile
Industry: Energy
Employees: 27,000
HQ: Madrid, Spain
Website: www.repsol.com

Challenges
• Implementation of SAP HCM in
Iberian region and Latin America,
including the following processes:
personnel administration, payroll,
benefits, performance management,
ESS
• Application maintenance services in
Spain, Italy, Morocco, Argentina,
Brazil, Mexico and Colombia
• Payroll outsourcing services in Spain
Solution
• Globally compliant and streamlined
HR processes and HRIS to support
future growth
• Increased HR efficiency and reduced
costs
• Ability to focus on strategic HR
management by outsourcing
application maintenance and payroll
Results
• Strategic focus on making area-based
investments to continue growing in key
markets and businesses, while
maintaining a solid financial structure
• Focus on increasing HR efficiency and
talent management, which provides a
sustainable competitive advantage for
growth
• Need to standardize HR processes at
the global level
• Long-term strategic partnership
• Strong SAP HCM expertise
• In-depth payroll expertise
• Global presence
• One single partner for HR Consulting,
application maintenance and HR
outsourcing services
Why NGA
Focusing on HR efficiency to support growth
In Brief
HRIS: SAP
Service scope: Application
maintenance, payroll outsourcing
Process scope: Core HR, payroll,
benefits, performance management,
ESS
Employees: 16,000
Countries: Iberian Region, LatAm
Company Profile
Industry: Energy
Employees: 16,000
HQ: Spain
Website: www.gasnaturalfenosa.com

Challenges
• euHReka as a common payroll
system for the various legal entities in
scope (Fiat Auto, FSA, Iveco,
Chrysler, NHC, Comau)
• Application maintenance
• Integration with SAP HR
Solution
• Improved performance and a more
robust payroll solution
• A unified technology platform
(euHReka integrated with SAP HCM)
• The ability to move expenditure to
Opex
Results
Fiat needed to:
• Deploy payroll management
processes and leverage world-class
technology
• Drive innovation and establish best-in-
class HR services
• Integrate the local payroll solution with
the SAP HR corporate system
• Global provider with local expertise
• Demonstrated credibility and
knowledge of payroll requirements
and solutions
Why NGA
In Brief
Solution: euHReka
Service scope: HR & payroll
outsourcing
Employees: 6,500
Duration: 7 years
Country: Argentina
Delivery location: Buenos Aires
Language: Spanish
Company Profile
Industry: Automotive manufacturing
HQ: Italy
Website: www.fiat.com
Supporting a global leader regionally

Challenges
• Definition of a new process and
systems HR strategy
• Implementation and maintenance of a
global HRIS in 34 countries
• Hybrid model – services provided on
Pirelli SAP premises, euHReka
system and legacy systems via
partnering
• Creation of a common methodology,
enabling consultants to deliver
excellence
Solution
• Increased capability for HR reporting
and simulation/what-if on business
impact
• Shift in customer experience
improving both usability and
intuitiveness for employees, managers
and HR
• Cost reduction, increased cost/benefit
control
• Ability for HR to focus on high-value-
added processes
Results
Pirelli needed to:
• Transform their entire HR
organization, leveraging the adoption
of a new HR information system
• Reduce HR admin costs
• Enable globally standard HR
processes with consistent data, in line
with market best practices
• Increase and improve governance of
people management processes
• Improve quality of reporting activities
• Common understanding of the Global
HR BPO Transformation program
• Understanding of customer needs
• In-depth expertise in HR
• Capability to provide great flexibility in
service delivery model
Why NGA
In Brief
HRIS: SAP & euHReka
Service scope: HR consulting
Employees: 30,000
Countries: 34
Languages: 9
Company Profile
Industry: Automotive manufacturing
2012 revenues: € 6.07 billion
Employees: 37,000
HQ: Italy
Website: www.pirelli.com
Standardizing HR processes at the global level

Challenges
• Standardized services and processes
to drive world-class processes
• Deployment of euHReka: easy to
access (cloud) & simple to use
• Available to all employees in all
countries – in 29 languages
• All transactions available through self
service
• Cloud-based with minimal effort to
deploy
• Change management services
Solution
• Uniform HR systems landscape
• Increased efficiency: 900 systems
reduced to 1 global system
• euHReka global rollout less costly
compared to complementing and
upgrading the partially installed
PeopleSoft system
• Change management utilized in
addition to other transition services
Results
• Need for cultural and behavioral
change to cope with changing
environment
• Management of 45K employees in
100+ countries
• Replacement of PeopleSoft (partial
rollout)
• Patchwork of 900 HR applications
• Requirement for HR cost improvement
• Need for innovation and best-in-class
HR services
• Multi-tenant cloud-based HRO
solution
• Positive user experience
• Multilingual capability, balance
between global and local expertise
• Integrated payroll expertise
• Strong references & proof of delivery
• Collaborative working relationship
among SAP-NGA-AZ
Why NGA
In Brief
HRIS: euHReka
HR services: HR outsourcing,
payroll outsourcing
Employees: 45,000
Countries: 106
Languages: 29
Company Profile
Industry: Pharmaceuticals
2007 turnover: $30 billion USD
Employees: 45,000
HQ: Wilmington, DE, US
Website: www.astrazeneca.com
Pushing the boundaries of global HR

One - the magic number of NGA LatAm Payroll
Contract
No more administrative hassle to discuss
conditions and SLA on local level. NGA has
uniform agreements with in-country experts
Invoice
You will receive one regional or local invoice for
paying your multi or single-country workforces
instead of dealing with local accounting issues
Contact person
Centralized management to steer your payroll
regionally and to streamline the delivery
Statement of
Service (SoS)
Standardized and uniform services across the
different countries represented into a single
Service Level Agreement
Standardized
processes
Regionally defined interface and way of
working
One way to integrate with your global or
regional HR system
31
Value proposition

Why NGA?
32
We can help you transform your business-critical HR operations
to deliver more effective and efficient people-critical services.
In so doing, you’ll become a better employer through
smarter, more streamlined business processes —
saving money, managing employee lifecycles and
supporting an agile, globally connected organization.
Making HR
Work — Better

NGA Latin American Payroll Delivery

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