As Scotland’s society changes, so too must the nature and form of its public services. Integration of adult health and social care is a key part of the Scottish Government’s commitment to public service reform, and its success matters to everyone in Scotland. This session looks at different experiences so far in integrating services across Scotland, and challenges delegates to look beyond the vision at the practical realities to address this.
See more on the 2013 NHSScotland Event website http://www.nhsscotlandevent.com/resources/resources2013/resources
3. What were we doing?
• Taking a wide range of services across the partnership that
had been started over the years, and use them to reshape
services in a fully integrated model.
• We call this ICASS – Integrated Community Assessment and
Support Service.
• Started in 2009… still work in progress.
• Overall aim to provide care at home wherever possible, in an
easily accessible and fully integrated service model.
4. Integration – The Reality
Required What we have
Increasing activity Resources remain the same or reduced
Easy to access Multiple access points
Integrated design to suit personal
outcomes and needs
Separate systems designed to deliver
individual organisations aims
Able to respond quickly 5 day service, set up to suit providers
Able to plan an anticipate needs of the
most frail
Reactive design with limited structured
ACP/Care Manager roles
Designed by users Designed by Services
5. Pt at Home
Mixing Bowl
Prevention of Admission
Supporting App Early D/C
IRT
EHCT
CRU
HC
Com Hospital
Com Pharmacy
Sport & Leisure
Carers Trust
Day Care
Vol Org
Carers
CPN’s
Physio
Int Housing
GP
CRTCAST
DN
SW
COT
Transport
Falls Response
PT
Care Needs Identified
COMMUNITYHOSPITAL
Crisis
Anticipatory
No SPOA
KIRKCALDY & LEVENMOUTH – CURRENT MODEL IC 2009
6. Just when you have a plan..
• New services come on board - Change Fund .
• Intermediate Care comes of age.
• Increasingly clear that current model not sustainable = everyone has a
view especially about the role of others.
• Partners are responding to issues in own area e.g budget and
emergency access pressures, Council contact centre
• Other initiatives get to implementation point, and need to be joined
up coherently.
7. H@H
Case
Management
Assessment, Triage,
Inreach to Acute Care, Managing Delays
Home Care, Dementia and Frailty, Community
Rehabilitation
Case
Management
35
Integrated
Care
Case
Management
15
Access Point
Administration
50
20
8. main actions
• Model how we need to work – relationships always the priority
• Leadership group established = one voice.
• Access – review and recalculate how teams were working and where
skill mix was needed to reduce admin and duplication of effort for
staff
• “Reach in” to acute care to improve decisions and hospital flow
• Bring old teams together in new design = pain ++
• Ignore boundaries wherever possible
9. • Simplify language for those outside the system, its difficult enough
on the inside.
• Acknowledge future aims e.g have one access point for ICASS and
home care.
• Coordinate/ manage the care around the person – explicit role of case
manager built in.
• Embed and join up the new roles for people (and there carers) with
Dementia and Frailty. Based on 8 pillar model - at last, systematic
ACPs as integral part of ICASS.
10. the good stuff..
• Staff want to improve outcomes – it is what motivates them
• When the vision is agreed and others start to see how it fits
• Collocation of key staff gave immediate results despite the trauma of
the move.
• Use of White Boards and systematic processes eg regular board
rounds involving all of team inc Home care.
• Easier to get the right care for the situation using local knowledge and
shared responsibility
• If we say everyone matters – we need to act like it.
11. … and the tricky stuff
• Systematic evaluation of complex and cultural change
• When things come in left field e.g review of home care ( again),
Hospital at Home introduction.
• Data either difficult to collect or not currently available to support
changes – IT systems unable to deliver at present.
• Different T&C’s and line management accountabilities. Can be
overcome but not in some critical areas eg. medicines in the
community.
• Still essentially 2 + systems involved in developing and delivering
integrated model on the ground.
• Would really like to do that but….
12. and so….
• Hold the Vision
• Don’t be fooled into thinking there is a road map for this
• Sharpen your compass reading skills
• Always design intentionally
• Get leaders together and build the relationships
• Adapt to whatever comes along – but stick to the vision
• “Involve” like your life depends on it – with every stakeholder
• Get the data right
14. Please discuss the presentation you have
heard and agree on:
1. The single biggest lesson you have learned?
2. One “Do”?
3. One “Don’t”?
15. Improving Outcomes Through Integrated Working
Older Peoples Services
NHS Forth Valley & Stirling Council
16. The Improvement Agenda
Aim - Shift balance of care
- Support more people to remain at home or return home
- Reduce admission to hospital and improve delays to discharge
- Avoid premature admission to care homes
Embarked on whole system approach
• Reablement
• Rehabilitation at Home
• Short Stay Assessment Beds
17. Outcomes Comparison
2009 2013
Care at home service
users
1285 1403
Older people in care
homes
670 472
Balance of Care 18% 35%
Cost of care (care at
home)
£6.7m £6.7m
Cost of care (Care
Homes)
£9.6m £7.3m
18. Integrated Structure
Achievements and Wicked Issues
• Staffing and Culture
• Location/Assets
• Procedures
• Service user contracts and financial impacts
• Evidencing impact for individuals
19. Moving Forward
Stirling Care Village
A Health and Social Care Partnership
Residential
(34)
Mental Health
Respite
Palliative
Health Beds
(32)
Intermediate Care /
Rehab / respite (64)
Comm Team
Base
Public
and Day
services
“street”
20. Please discuss the presentation you have
heard and agree on:
1. The single biggest lesson you have learned?
2. One “Do”?
3. One “Don’t”?
21. Integration in Action
NHS Highland
Jan Baird
Director of Adult Care
NHS Scotland Event 2013 -
Collaborating for Quality