Thousands of customers have stepped up to the next generation of Novell GroupWise. Why? They're plugging in and turning on in this highly connected workspace that leverages Web resources to enhance collaboration. Attend this session to hear from some of the experienced partners who sell and support Novell GroupWise. They'll share a look at recent customer successes with the product and provide you with details on the real-world collaboration challenges it solves.

1. Customer Case Studies
OUT OF AFRICA
Cobus Burgers
CEO - NETCB
cobus.burgers@netcb.com

2. African Customer Case Studies
• Pasco Risk
• South African Reserve Bank
• National Department of Home Affairs
2 © Novell, Inc. All rights reserved.

3. Pasco Risk - TravelSafe

4. PASCO Risk – TravelSafe
• Provides Protective Intelligence
• Travel Management
• Safety, Security and Protection
• Crisis Response
• TravelSafe for Women
• President's Club
4 © Novell, Inc. All rights reserved.

5. PASCO Risk – The Requirement
• Collaboration Platform for Consultants to
intelligence information
• Input mechanism to collect filtered information from
thousands of RSS feeds for analysis
• Secure Access for Consultants from anywhere in
the world
• Secure Provisioning and Access to customers to
gain access to authorized and published content
5 © Novell, Inc. All rights reserved.

6. PASCO Risk – The Solution
• Novell Teaming and Novell GroupWise selected as
® ®
Collaboration Platform
• Custom application was developed to publish RSS
content into Teaming Folders
• Novell Identity Manager is used to provision staff AND
customer accounts
6 © Novell, Inc. All rights reserved.

7. PASCO Risk – The Solution
• Novell Identity Manager User Application is used by customers to self
®
provision their own users up to their maximum allowed subscription
• Drupal was used as customer facing web front with RSS feeds and other
content subscription into Teaming
• Novell Access Manager was used to secure internal web applications.
™
7 © Novell, Inc. All rights reserved.

8. South African Reserve Bank

9. South African Reserve Bank
• Central Bank of South Africa
• Novell GroupWise Customer since 1994
® ®
• About 2000 users
• Fully Clustered Environment
• Multiple Platforms in use
9 © Novell, Inc. All rights reserved.

10. SA Reserve Bank – Requirement
• Simplify e-mail account provisioning
• Synchronise passwords with Active Directory
• Ensure that the HR system is the authoritative source
10 © Novell, Inc. All rights reserved.

11. SA Reserve Bank – Solution
• Novell Identity Manager selected for provisioning to
®
™
Novell GroupWise and Active Directory
®
• Password Self-help services implemented with
GroupWise on LDAP Authentication
• Account Provisioning and de-provisioning taking place
based upon user HR record
11 © Novell, Inc. All rights reserved.

12. Department of Home Affairs - ZA

13. Department of Home Affairs – ZA
• Services over 50 million citizens
• Over 400 service offices
• Nine main service centres
• Service locations in 130 countries
• Head Office in Pretoria, South Africa
• About 6500 users
• Novell GroupWise customer since 1997
® ®
13 © Novell, Inc. All rights reserved.

14. DHA – Challenges
• Novell GroupWise system not well designed
® ®
• Novell GroupWise centralised over a 2Mb/s link connected
to the rest of the world for 6500 accounts
• Slow response, NetWare platforms outdated, no failover
®
• Multiple Trees for users
• 6000 ghost accounts
• Large mailboxes (One was 570 GB and another 245 GB)
• Total Post Office size – 2.5 Terrabytes
• Service delivery suffers because of poor communications
infrastructure
14 © Novell, Inc. All rights reserved.

15. DHA – Requirements
• Redesign of Novell GroupWise system
® ®
• Provide for High Availability
• Upgrade to Novell GroupWise 8
• Migration to Linux
• Stable Messaging Infrastructure
required for the Soccer World Cub 2010
15 © Novell, Inc. All rights reserved.

16. DHA – Solution
• A distributed design was adopted for the 9 Provinces
• A centrally hosted Web Access with High Speed
bandwidth was implemented
• Head Office was Virtualised for low IO Novell ®
GroupWise Services ®
• Post Offices were clustered
“GroupWise was made available to very
remote regions within South Africa”
16 © Novell, Inc. All rights reserved.

17. DHA – Solution
• XEN virtualisation was used in the Data Centre
• Novell GroupWise was migrated to the SUSE Linux
® ® ®
Enterprise Server Platform
• Regional user accounts were moved to the regional
post offices
• Novell Identity Manager was used to consolidate the
trees and identify the Ghost Accounts
“The communications infrastructure
provided by GroupWise 8 ensures
that South Africa is ready for 2010”
17 © Novell, Inc. All rights reserved.

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