Jodi Chambers' presentation for the Next Top Credit Union Executive competition in Dallas, November 2010

1. i
CANADA FINALIST
Jodi Chambers
Director, Business Excellence
Assiniboine Credit Union ($2.6B)
Winnipeg, Manitoba

2. SHOP
the
Business Shopping
Network

3. •Reduce errors
•Speed up processing time
•Strong team and culture
•Engage employees

4. Gen Y
Community
Carbon Footprint

7.  Reduce time to provide US cash
 Reduce loan deficiencies/errors
 Eliminate duplicate loan
searches for $120,000 annual
savings
 Reduce GHG emissions & save
$40,000

8. How Did They Do It?

9. LEAN
SIX
SIGMA

10. Lean Six Sigma
Culture of continuous improvement
ensuring work of the organization
provides value to:
•Members
•Employees
•Community and environment
•Credit Union’s future sustainability

11. In God We Trust………
Everyone Else Bring Data

13. The Playbook

14. “What gets measured gets
done, what gets measured
and fed back gets done well,
what gets rewarded gets
repeated.
John E. Jones

15. In this world nothing can be said to
be certain, except death and taxes.
Benjamin Franklin
And I think we can add CHANGE
and snow at home in Winnipeg.
Jodi Chambers

18. Coaches and Leaders create a
culture where staff:
•Embrace change
•Contribute to change
•Grow through training & development

19. Achieve your “goals”, through Lean Six Sigma!

21. i
Q&A with
Jodi Chambers