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How We Balance Work and Life at Carlisle & Gallagher Consulting Group
1.
INSPIRED TO HELP
YOU SUCCEED Work / Life Balance at CG August 14, 2013
2.
INSPIRED TO HELP
YOU SUCCEED2 INSPIRED TO HELP YOU SUCCEED2 © 2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential. Confident Credible Personable Insightful Straightforward Consultative Collaborative Reliable Client-centric Entrepreneurial High-energy Credible Personable Insightful Straightforward Consultative Collaborative Reliable Client-centric Entrepreneurial High-energy Confident Personable Insightful Straightforward Consultative Collaborative Reliable Client-centric Entrepreneurial High-energy Confident Credible Insightful Straightforward Consultative Collaborative Reliable Client-centric Entrepreneurial High-energy Confident Credible Personable Straightforward Consultative Collaborative Reliable Client-centric Entrepreneurial High-energy Confident Credible Personable Insightful Consultative Collaborative Reliable Client-centric Entrepreneurial High-energy Confident Credible Personable Insightful Straightforward Collaborative Reliable Client-centric Entrepreneurial High-energy Confident Credible Personable Insightful Straightforward Consultative Reliable Client-centric Entrepreneurial High-energy Confident Credible Personable Insightful Straightforward Consultative Collaborative Client-centric Entrepreneurial High-energy Confident Credible Personable Insightful Straightforward Consultative Collaborative Reliable Entrepreneurial High-energy Confident Credible Personable Insightful Straightforward Consultative Collaborative Reliable Client-centric High-energy Confident Credible Personable Insightful Straightforward Consultative Collaborative Reliable Client-centric Entrepreneurial Confident Credible Personable Insightful Straightforward Consultative Collaborative Reliable Client-centric Entrepreneurial High-energy Credible Personable Insightful Straightforward Consultative Collaborative Reliable Client-centric Entrepreneurial High-energy Confident Personable Insightful Straightforward Consultative Collaborative Reliable Client-centric Entrepreneurial High-energy Confident Credible Insightful Straightforward Consultative Collaborative Reliable Client-centric Entrepreneurial High-energy Confident Credible Personable Straightforward Consultative Collaborative Reliable Client-centric Entrepreneurial High-energy Confident Credible Personable Insightful Consultative Collaborative Reliable Client-centric Entrepreneurial High-energy Confident Credible Personable Insightful Straightforward Collaborative Reliable Client-centric Entrepreneurial High-energy Confident Credible Personable Insightful Straightforward Consultative Reliable Client-centric Entrepreneurial High-energy Confident Credible Personable Insightful Straightforward Consultative Collaborative Client-centric Entrepreneurial High-energy Confident Credible Personable Insightful Straightforward Consultative Collaborative Reliable Entrepreneurial High-energy Confident Credible Personable Insightful Straightforward Consultative Collaborative Reliable Client-centric High-energy Confident Credible Personable Insightful Straightforward Consultative Collaborative Reliable Client-centric Entrepreneurial Confident Credible Personable Insightful Straightforward Consultative Collaborative Reliable Client-centric Entrepreneurial High-energy Confident Culture is Everything Credible Personable Insightful Straightforward Consultative Collaborative Reliable Client-centric Entrepreneurial High-energy
3.
INSPIRED TO HELP
YOU SUCCEED3 INSPIRED TO HELP YOU SUCCEED3 © 2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential. Unique strategies that make the biggest difference in work/life balance Going Beyond Formal HR Programs Client Relationship Model Geographic Strategy Limited Travel Managed Billing Targets
4.
INSPIRED TO HELP
YOU SUCCEED4 INSPIRED TO HELP YOU SUCCEED4 © 2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential. Greater flexibility in modes of delivery (on site, remote, within CG facilities) Creative project structure solutions (e.g. results based vs. time-and- materials) Client Relationship Model Deep, long standing client relationships driven by proven results leads to: RESULT: Flexible options for consultants to effectively manage their time
5.
INSPIRED TO HELP
YOU SUCCEED5 INSPIRED TO HELP YOU SUCCEED5 © 2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential. We live and work in our clients‟ communities Organic Growth Strategy Geographic Strategy Seed new project in a new location with established CG resources from a core location Immediately source local talent to backfill for traveling consultants and fulfill new work Establish a CG facility and a formal “CG Regional Community” Regional Community Strategy – Networking with fellow local employees – Shared community outreach programs – Consistent onboarding/cultural assimilation experience for new hires – Deliberate connection with broader CG leadership RESULT: Less time on the road for our consultants and greater ability to stay connected to family, friends, and communities.
6.
INSPIRED TO HELP
YOU SUCCEED6 INSPIRED TO HELP YOU SUCCEED6 © 2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential. CG Talent is most successful and engaged when they are rooted in their primary location Staying Rooted in Your Hometown % of consultants who have traveled in last 12 months for client work or BD Of those who traveled, average # of trips in the last 12 months Average length of trip RESULT: 0% attrition due to “too much travel”
7.
INSPIRED TO HELP
YOU SUCCEED7 INSPIRED TO HELP YOU SUCCEED7 © 2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential. Managing Individual Billing Targets Othertracks individual client time using a standard CG work week40hour and adjust targets by level and role. professional services firms use a factor of up to a work week55hour RESULT: {High performing organization with less pressure on pure utilization targets. Able to focus on individual contributions that bring broader value to the firm. versus
8.
INSPIRED TO HELP
YOU SUCCEED8 INSPIRED TO HELP YOU SUCCEED8 © 2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential. What Does „Work/Life Balance‟ Look and Feel Like at CG? Personal - What I think makes CG effective is that our culture is one where we’re driven to help clients succeed, but we also value the individual. If someone is driven to advance on an accelerated schedule, we support that. If someone needs to take time off to raise a child or address a family issue, we support that. Or…if someone is happy at their level, there’s no pressure to continue to advance. Non-Threatening – I don’t have to justify my decision to take time I need (within reason) or consider career tradeoffs. This starts at the top and is seen throughout the leaders’ attitudes around making sure the employee (and family) are doing OK. It is expressed in genuine care and concern for simple life things – what’d you do this weekend, where you going on vacation, how are the kids. The sense of family is important to get that feel. Empowering – when I feel like I’m in control of my life and my career, I am more fulfilled and look forward to coming to work and give my best. Responsive - I can't be everywhere at once, so as long as my team is responsive to client needs and our weekly routines, I don't worry about whether or not our consultants are working from home. Trusting - CG leaders don’t micro-manage their consultants. They trust them to get the work done for our clients in a way that works best for them as long as the client’s expectations are met. Flexibility and trust go a long way and in the end the consultant works harder for CG and for our clients.
9.
INSPIRED TO HELP
YOU SUCCEED9 INSPIRED TO HELP YOU SUCCEED9 © 2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential. What are the Biggest Challenges We Face in Trying to Maintain Balance? Turning it off and walking away. When you love your job and the firm you work for, sometimes the desire to keep going can blur the lines. CG helps me in this area by focusing on the quality of the relationships I build and quality of the work I deliver, without over-emphasizing the hours I am working. It's just natural, that as you add more and more people who are remote, that certain parts of our culture are harder to observe on a day-to-day basis. We need our senior leaders in the firm to be good "virtual" managers in this day and age. While it’s manageable to maintain balance and satisfy the client’s expectations, it’s difficult to work full-time for the client and participate in CG initiatives. A certain level of “personal investment” is required to grow at CG.