We are looking for a smart and energetic Operations Strategy & Planning Manager to help us develop and roll out strategic initiatives to ensure we deliver customers orders in a fast and cost effective way with perfect customer experience. The Manager will report to the COO (Chief Operating Officer) and will be responsible for:
● Monitor all Key Performance Metrics of continuous improvement projects across Lazada operations (customer service, order fulfillment, last mile delivery, vendor management, after sales)
● Identify ideas and lead projects to drive operations performance and cost improvements across departments
● Perform analyses to support the management team to make critical business decisions
● Develop models to optimize operational costs and performance
● Prepare ad-hoc analyses and presentations for the COO and the regional operations team (based in Singapore)
● Take lead on the strategic planning, resource management and vendor negotiation processes
● Coordinate with regional and local teams to manage the roll-out of new features
Desired Skills and Experience
● 5+ years of experience in Cost Controlling, Financial Analysis and/or Performance Management or comparable analytical positions
● Strong problem-solving, analytical skills and knowledge of Microsoft Excel
● Ability to take initiatives in a constantly-changing work environment, flexible “can do” attitude
● Demonstrated ability to handle multiple tasks, to prioritize those tasks and meet deadlines
● Excellent written and verbal communication skills (English and preferably also Vietnamese)
● SQL knowledge a strong plus
