1. NANCY KESHISHIAN Phone: (231) 330-4600 nkeshishi@ltu.edu Page ~ 1 ~
IT PROFESSIONAL PROFILE
IT Professional offering diverse background in business application systems, data management and IT infrastructure (both in Windows and IBM Mainframe environments). Combined hands-on and management experience in full-cycle system planning and implementations supporting business units solutions to improve revenues and workplace productivity.
 Application/System Configuration, Implementation, & maintenance
 Database Design, Management, and Integration
 Business/Systems/Data Analysis
 Project /Department Operating & Capital Budget Control
 Backup, Restore & Datacenter Disaster Recovery
 LANs/WANs technologies & System Security
EDUCATION
LAWRENCE TECHNOLOGICAL UNIVERSITY – Southfield MI
Master of Science, Information Systems (MSIS) 12/2013,
Graduate Certificate Health IT Management 12/2013
DAVENPORT UNIVERSITY, Dearborn, MI
Bachelor of Science, Data Processing, Cum Laude
Associate of Science, Accounting, Cum Laude
CERTIFICATIONS
Querying Microsoft SQL Server 2012 (70-461) in progress
Programming in C# (70-483) 10/2014
ASP.Net MVC 4 Web Applications (70-486) 05/2014
HTML5 with JavaScript and CSS3 (70-480) 06/2014
Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Professional (MCP)
TECHNICAL SUMMARY
Data Management:
MS SQL Server (T-SQL), Oracle Database 10g
Web Development:
C#, ASP.Net MVC 4 Web Applications, HTML5 with JavaScript and CSS3
PeopleSoft Portal Solution, FrontPage
Tools:
Visual Studio 2012, Oracle SQL Developer, Oracle SQL*Plus, Oracle Data Modeling, Oracle Designer, PeopleTools I & II, Visual Basic
Network Operating Systems:
Windows 7/XP, Windows 2003/NT Server, IIS
COMM/TP:
TCP/IP, HTTP(s), Ethernet, IPX/SPX, Token Ring, Cisco IOS, ATM, Frame Relay,
Health Information Mgt:
HIPAA, HL7, SNOMED-CT, ICD-10, ICD-9, LOINC, RxNorm, DMS-IV, EDI, ANSI X.12 Interface Programming
Productivity Software:
Microsoft Office, Project, and Visio
.NET RECONNECT PROGRAM - AUTOMATION ALLEY APRIL 2014 - Current
• 120 hours of classroom instruction and 64 hours of hands-on lab time
• Employer-driven curriculum leading to industry-recognized certification (Microsoft Certified Professional, MCP 70-486 and MCP 70-480)
• Web development with Microsoft Visual Studio 2012, C#, ASP.Net MVC 4 Web Applications, HTML5 with JavaScript and CSS3
IT WORK EXPERIENCE
LAWRENCE TECHNOLOGICAL UNIVERSITY, SOUTHFIELD MI
January 2012 – October 2013
IT Graduate Assistant
Primary support for Symplicity-CSM web-based recruiting system.

2. NANCY KESHISHIAN Phone: (231) 330-4600 nkeshishi@ltu.edu Page ~ 2 ~
(contd.)IT Graduate Assistant, LTU
• Collaborated with internal staff, external customers, and vendor service provider to provide information, support, and possible solutions to software problems
• Modified system settings, web forms, pick-lists, messages, security and generating reports • Performed database functions include analysis, data cleaning, database key conversion, SCT Banner student data integration, and data management process
• Shared expertise and tips to enhance new Graduate Assistant’s understanding and performance. • Assisted with changes to Career Services’ Website via LTU’s content management system.
MANAGED BUSINESS SOLUTIONS, LLC, COLORADO SPRINGS, CO
June 2007 – September 2009
Technical Support – Subcontracted by HP for Delphi, Farmington Hills, MI
Coordinated worldwide Media Management support for all Delphi sites to facilitate the backup and restore processes through HP OpenView Storage Data Protector and HP OpenView Service Desk (OVSD).
NORTHERN MICHIGAN COMMUNITY MENTAL HEALTH, PETOSKEY MI
May 2001 – March 2002
Implemented technologies required to comply with the Michigan Department of Community Health (MDCH) Application for Participation (AFP) procurement process for Medicaid Specialty Prepaid Health Plans.
• Installed and configured windows server client software to support the Managed Care Functions pilot project, including Window NT 4.0 Application Server, SQL Server, and IIS Server with Certificate Server using Secure Socket Layer (SSL) encryption technology.
• Customized COTS eCura system to perform the Managed Care Functions; including the 24/7 Crisis Access Center, Services authorizations, Provider Claims processing, and required State reporting. Provided support to the Affiliation’s access center and provider network on the use of e-business transactions for authorization requests, authorization approvals, and claims reimbursement for services rendered.
PRIOR IT WORK EXPERIENCE PROVIDED UPON REQUEST
OTHER NON-INFORMATION TECHNOLOGY WORK EXPERIENCE
GREAT LAKES APPRAISAL SERVICE INC., PETOSKEY MI
May 2002 –May 2007
Certified Residential Appraiser, Owner
Launched and ran the business for five years. Appraised residential properties for mortgage lending institutions, real estate developers, and estate planning attorneys.
PROFESSIONAL AFFILIATIONS Michigan Council of Women in Technology (MCWT) Project Management Institute (PMI) Healthcare Information and Management Systems Society (HIMSS)