Natalie Calvert

London, United Kingdom United Kingdom

CX Leader & Coach | Board Advisor| Conference Speaker | Author | 200k+ cust serv & sales people, 100+ orgs

Recognised as an exceptional customer experience strategist, leadership developer and executive coach. Always delivering significant and pragmatic service, sales and cultural transformation improvement programmes, often with complex organisations, to increase customer & employee satisfaction and improve bottom line performance. 100% of the time achieving impressive commercial improvements, behavioural change, increased employee engagement and customer experience through her purposeful focus on people and performance. Privileged to work with and have empowered and equipped more than 200,000 service & sales professionals and leaders across 100+ global organisations to deliver world cla...