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Demystifying the Business of Social Media
What can you expect to learn today? Why Social Media is so HUGE right now Answers to the Top 5 Social Media questions  How to use the Top 5 Social Media sites for business Top tips and tricks to take away and start using today
What you need to do now
Social media is huge It’s important that we understand the huge shifts that are happening right now
If Facebook  were a country,  it would be  the third most  populated  in the world,  ahead of the  United States. Only China & India are more populated.
500 BILLION. The number  of minutes spent  on Facebook  per month.  LAST YEAR, THAT NUMBER WAS A MEASLY 150 BILLION
25 BILLION. The amount of content (web links, news stories, blog posts, notes, photos, etc.) shared each month on Facebook.  THAT’S MORE THAN 6X LAST YEAR’S VOLUME.
500 BILLION The number of peer influence  impressions Americans  generate per year via social media. 62% of those impressions come from Facebook.
35 HOURS The amount of video uploaded to YouTube every minute. THAT’S MORE THAN DOUBLE LAST YEAR’S VOLUME.
2 BILLION. The number of YouTube videos viewed per day. THAT’S TWICE AS MANY AS LAST YEAR.
4 BILLION. The number of images hosted on Flickr.  THAT’S 13X MORE THAN THE LIBRARY OF CONGRESS.
ONE-THIRD. The proportion of women aged 18-34 who check Facebook when they first wake up Even before going to the bathroom.
NINETY-FIVE. The percentage of companies using LinkedIn  to find and attract employees.  59% use Facebook and 42% use Twitter.
27 MILLION The average number of “tweets” per day on Twitter. THAT’S 8X LAST YEAR’S VOLUME.
Years to reach 50 million viewers Radio 38 years
Years to reach 50 million viewers Television 13 years
Years To reach 50 million viewers Internet 		4 years
Years to reach 50 million viewers iPod 3 years
added 100 million users in less than 9 months
What is Social media?
It is A Powerful Business Tool 81% Generated exposure for their organization 61% Increased subscriber/traffic/opt-ins  48% Generated qualified leads 45% Reduced marketing costs 35% Closed more business   Source: Social Media Examiner 2010 Industry Report
Proof is in the purchase 33% visit social media sites to engage in product research before making a purchasing decision 47% say social media sites influence their decision to purchase specific companies services & brands 26% of respondents changed their minds about purchasing a product after reading about it on a social media site.
Social Media Effects Source: Hubspot.com
The most important thing to know Social Media is all about engaging
Real World Story “I used to think Twitter was dumb, and I didn't even have a personal Facebook account until 2009.  Now, the social web counts for probably a third of our business. If you have a business, you might want to think about Gettingon the train too.” Chris Guillebeau, Founder UnconventionalGuides.com has a small army (20K subscribers),  several successful online products and now a published book!
Why you need to be social Being social is not just for people it’s for organizations too! You can’t afford to not  use Social Media as part of an integrated marketing effort. Social Media is here to stay so learn how to maximize  	it for amazing results.
What is Social Media? Social Media is media with a social component that provides a two-way street for communicating.  Social media is produced through  self-publishing & user-generated content vs traditional media
What is Social Media? Social Media can be broken down as follows Social Networking. (Facebook, LinkedIn, Twitter) Social Photo and Video Sharing. (YouTube, Flickr) Wikis. (Wikipedia, Wikia) Social Bookmarking. (Diigo, Furl) Social News. (Digg, StumbleUpon, Reddit)
Don’t be overwhelmed You don’t need to be on all those sites!
Where do you need to be? Create compelling content and stories to draw people to you. Make a specific ask or establish a specific goal to reach. Make it astonishingly easy for your customers to take action
What are the Top 5 questions asked by organizations today?
Question #1 How do I measure social media ROI?
Answer #1 How do I measure social media ROI? Set goals and track actual reach Measure your conversation share Use recommendations and referrals Create inbound link love Utilize Social Bookmarking
Question #2 What are the best practices? ?
Answer #2 What are the best practices? Treat Social Media like an offline relationship Be LARGE - Listen, Ask, Respond, Give, Engage Go for AAA – Authoritative + Authentic + Available Be consistent with your brand message Don’t shout out and sell all the time
Question #3 How do I best manage my time online?
Answer #3 How do I best manage my time online? Spend 30-60 minutes doing the right things daily Check-in 2-3 times per day - scan, engage & maintain Focus on the top 3-5 tools and forget the rest  Set a weekly schedule and stick to it Track your results and measure what’s working
Question #4 How do I reach my target markets?
Answer #4 How do I reach my target markets? Setup Google alerts for your target market keywords Set up Google alerts for your business & competition Then monitor who is talking and where they hang out Start engaging on those blogs, websites and forums  Leave intelligent comments, opinions and links back
Question #5 How do I generate traffic and leads?
Answer #5 How do I generate traffic and leads? State what value you provide & problem you solve Ask people to link back to your site & link to theirs Create a call to action on your website Establish a CRM system to capture leads Create specific content to follow up and convert
Why your business needs to be on Facebook
Why Facebook? Facebook is a huge social network with 600M+users That’s a lot of eyeballs to get your business in front of!
People spend money on Facebook Over 5 million people are `likes’ of Facebook pages The average `like’ spends $71.84 as opposed to non fans 41% more likely to recommend your product to their friends
Example of a Great Facebook Page
Add Personality To Your Page  ,[object Object]
Update 2-3 times daily
Vary your content
Mix up your media
Create events
Write a note and tag your fans,[object Object]
Fans can interact with your brand by liking, commenting and sharing your content
You can install apps to run contests, polls, quizzes, videos, photos
You can create a customized landing tab to ensure `Likes’ connect with you further
You can link your blog feeds to publish to your page and show your Twitter updates on a tab,[object Object]
Connect to your other social media sites
Integrate updates to your Twitter Feed
Use Facebook Connect on your website
Get a vanity URL so you can be easily found (http://www.facebook.com/username/)
Buy Facebook ads to drive people to your page,[object Object]
Why Twitter? Twitter has over 145 million users who are part of a lively 24/7 conversation.
How does Twitter work?
Getting Started With Twitter Follow relevant accounts using these tools
Twitter Terminology Learn the key lingo to stay cool on Twitter:
Twitter Best practices
How do you find business leads? ,[object Object]
Look at trending topics to find potential clients
Credit people with personal #Follow Friday #FF
Connect with people and direct them to your site
In your bio put a direct link to your sales page or site
Create a friendly autoresponder and give away a useful free report,[object Object]
Create usefu lists on Twitter  for people to follow
Visit Tweetml.org to follow an entire list in one go
Use ManageFlitter unfollow people,[object Object]
Why your business needs to be on LinkedIn
Why LinkedIn? Used by over 70 million professionals & gains 1 new member per second and 3M per month
How does LinkedIn work? Create your own online resume Create a company profile to give you more visibility ,[object Object]
Find potential hires or strategic alliances
Create links to your company & generate traffic
Showcase your initiatives to millions,[object Object]
Examples of great LinkedIn Profiles
Leverage the power of LinkedIn  Ask a question on LinkedIn’s discussion forum ,[object Object]
Answer questions and be a helpful resource
Make new connections through this activity
Send direct messages to your connections
Join groups and meet people with similar interests
Create events and gain more exposure to new clients,[object Object]

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Demystifying Social Media for Business

  • 1. Demystifying the Business of Social Media
  • 2. What can you expect to learn today? Why Social Media is so HUGE right now Answers to the Top 5 Social Media questions How to use the Top 5 Social Media sites for business Top tips and tricks to take away and start using today
  • 3. What you need to do now
  • 4. Social media is huge It’s important that we understand the huge shifts that are happening right now
  • 5. If Facebook were a country, it would be the third most populated in the world, ahead of the United States. Only China & India are more populated.
  • 6. 500 BILLION. The number of minutes spent on Facebook per month. LAST YEAR, THAT NUMBER WAS A MEASLY 150 BILLION
  • 7. 25 BILLION. The amount of content (web links, news stories, blog posts, notes, photos, etc.) shared each month on Facebook. THAT’S MORE THAN 6X LAST YEAR’S VOLUME.
  • 8. 500 BILLION The number of peer influence impressions Americans generate per year via social media. 62% of those impressions come from Facebook.
  • 9. 35 HOURS The amount of video uploaded to YouTube every minute. THAT’S MORE THAN DOUBLE LAST YEAR’S VOLUME.
  • 10. 2 BILLION. The number of YouTube videos viewed per day. THAT’S TWICE AS MANY AS LAST YEAR.
  • 11. 4 BILLION. The number of images hosted on Flickr. THAT’S 13X MORE THAN THE LIBRARY OF CONGRESS.
  • 12. ONE-THIRD. The proportion of women aged 18-34 who check Facebook when they first wake up Even before going to the bathroom.
  • 13. NINETY-FIVE. The percentage of companies using LinkedIn to find and attract employees. 59% use Facebook and 42% use Twitter.
  • 14. 27 MILLION The average number of “tweets” per day on Twitter. THAT’S 8X LAST YEAR’S VOLUME.
  • 15. Years to reach 50 million viewers Radio 38 years
  • 16. Years to reach 50 million viewers Television 13 years
  • 17. Years To reach 50 million viewers Internet 4 years
  • 18. Years to reach 50 million viewers iPod 3 years
  • 19. added 100 million users in less than 9 months
  • 20. What is Social media?
  • 21. It is A Powerful Business Tool 81% Generated exposure for their organization 61% Increased subscriber/traffic/opt-ins 48% Generated qualified leads 45% Reduced marketing costs 35% Closed more business   Source: Social Media Examiner 2010 Industry Report
  • 22. Proof is in the purchase 33% visit social media sites to engage in product research before making a purchasing decision 47% say social media sites influence their decision to purchase specific companies services & brands 26% of respondents changed their minds about purchasing a product after reading about it on a social media site.
  • 23. Social Media Effects Source: Hubspot.com
  • 24. The most important thing to know Social Media is all about engaging
  • 25. Real World Story “I used to think Twitter was dumb, and I didn't even have a personal Facebook account until 2009. Now, the social web counts for probably a third of our business. If you have a business, you might want to think about Gettingon the train too.” Chris Guillebeau, Founder UnconventionalGuides.com has a small army (20K subscribers), several successful online products and now a published book!
  • 26. Why you need to be social Being social is not just for people it’s for organizations too! You can’t afford to not use Social Media as part of an integrated marketing effort. Social Media is here to stay so learn how to maximize it for amazing results.
  • 27. What is Social Media? Social Media is media with a social component that provides a two-way street for communicating. Social media is produced through self-publishing & user-generated content vs traditional media
  • 28. What is Social Media? Social Media can be broken down as follows Social Networking. (Facebook, LinkedIn, Twitter) Social Photo and Video Sharing. (YouTube, Flickr) Wikis. (Wikipedia, Wikia) Social Bookmarking. (Diigo, Furl) Social News. (Digg, StumbleUpon, Reddit)
  • 29. Don’t be overwhelmed You don’t need to be on all those sites!
  • 30. Where do you need to be? Create compelling content and stories to draw people to you. Make a specific ask or establish a specific goal to reach. Make it astonishingly easy for your customers to take action
  • 31. What are the Top 5 questions asked by organizations today?
  • 32. Question #1 How do I measure social media ROI?
  • 33. Answer #1 How do I measure social media ROI? Set goals and track actual reach Measure your conversation share Use recommendations and referrals Create inbound link love Utilize Social Bookmarking
  • 34. Question #2 What are the best practices? ?
  • 35. Answer #2 What are the best practices? Treat Social Media like an offline relationship Be LARGE - Listen, Ask, Respond, Give, Engage Go for AAA – Authoritative + Authentic + Available Be consistent with your brand message Don’t shout out and sell all the time
  • 36. Question #3 How do I best manage my time online?
  • 37. Answer #3 How do I best manage my time online? Spend 30-60 minutes doing the right things daily Check-in 2-3 times per day - scan, engage & maintain Focus on the top 3-5 tools and forget the rest Set a weekly schedule and stick to it Track your results and measure what’s working
  • 38. Question #4 How do I reach my target markets?
  • 39. Answer #4 How do I reach my target markets? Setup Google alerts for your target market keywords Set up Google alerts for your business & competition Then monitor who is talking and where they hang out Start engaging on those blogs, websites and forums Leave intelligent comments, opinions and links back
  • 40. Question #5 How do I generate traffic and leads?
  • 41. Answer #5 How do I generate traffic and leads? State what value you provide & problem you solve Ask people to link back to your site & link to theirs Create a call to action on your website Establish a CRM system to capture leads Create specific content to follow up and convert
  • 42. Why your business needs to be on Facebook
  • 43. Why Facebook? Facebook is a huge social network with 600M+users That’s a lot of eyeballs to get your business in front of!
  • 44. People spend money on Facebook Over 5 million people are `likes’ of Facebook pages The average `like’ spends $71.84 as opposed to non fans 41% more likely to recommend your product to their friends
  • 45. Example of a Great Facebook Page
  • 46.
  • 49. Mix up your media
  • 51.
  • 52. Fans can interact with your brand by liking, commenting and sharing your content
  • 53. You can install apps to run contests, polls, quizzes, videos, photos
  • 54. You can create a customized landing tab to ensure `Likes’ connect with you further
  • 55.
  • 56. Connect to your other social media sites
  • 57. Integrate updates to your Twitter Feed
  • 58. Use Facebook Connect on your website
  • 59. Get a vanity URL so you can be easily found (http://www.facebook.com/username/)
  • 60.
  • 61. Why Twitter? Twitter has over 145 million users who are part of a lively 24/7 conversation.
  • 63. Getting Started With Twitter Follow relevant accounts using these tools
  • 64. Twitter Terminology Learn the key lingo to stay cool on Twitter:
  • 66.
  • 67. Look at trending topics to find potential clients
  • 68. Credit people with personal #Follow Friday #FF
  • 69. Connect with people and direct them to your site
  • 70. In your bio put a direct link to your sales page or site
  • 71.
  • 72. Create usefu lists on Twitter for people to follow
  • 73. Visit Tweetml.org to follow an entire list in one go
  • 74.
  • 75. Why your business needs to be on LinkedIn
  • 76. Why LinkedIn? Used by over 70 million professionals & gains 1 new member per second and 3M per month
  • 77.
  • 78. Find potential hires or strategic alliances
  • 79. Create links to your company & generate traffic
  • 80.
  • 81. Examples of great LinkedIn Profiles
  • 82.
  • 83. Answer questions and be a helpful resource
  • 84. Make new connections through this activity
  • 85. Send direct messages to your connections
  • 86. Join groups and meet people with similar interests
  • 87.
  • 88.
  • 89.
  • 92.
  • 93. Use this sparingly and not as a ‘Daily About Me’ broadcast or sales pitch
  • 94.
  • 95. Great tool to connect with influencers
  • 96. Play by the rules and don’t SPAM people
  • 97. Act with integrity and don’t share false information
  • 98.
  • 99.
  • 100. Every minute 35 hours worth of video is uploaded
  • 101. Attracts 60 million unique viewers per month
  • 102. Optimized for 18 different languages
  • 103.
  • 104. Add these people as friends to message them
  • 105. Subscribe to their channel to receive updates
  • 106.
  • 107. Share the link yourself from under your video
  • 108. Send your video as a personal message
  • 109. Add a widget on your website or blog that
  • 110.
  • 111. Record using your iPhone if it has video
  • 112. Use your digital camera if it has video mode
  • 113. Buy a $200 Flipcam with easy upload
  • 114.
  • 115. Why Blog? A blog is a fantastic tool to promote your business Read my Blog
  • 116.
  • 117. Search for the top blogs using Technorati, AllTop and Blogrank
  • 118.
  • 119. Allow readers to share and engage
  • 120. Create pages with more information
  • 121. Add plug-ins and widgets
  • 122.
  • 123. What are the objectives, outcomes and goals?
  • 124. Who is your ideal reader?
  • 125. How do you want your readers to feel?
  • 126. What do you want your readers to do?
  • 127.
  • 128. Choose from hundreds of free themes
  • 129. ‘What You See Is What You Get’ content editor
  • 130. Up to the minute statistics on your posts
  • 131.
  • 132. Clear call to action buttons to subscribe or signup
  • 133. Search bar so you can see how visitors use your site
  • 134. About page with photo and testimonials
  • 135. Use a variety of media: text, video, audio
  • 136. Plenty of white space to make it easy to read
  • 137.
  • 138. Have a strong opinion and state it
  • 139. Write in a way that is clear and concise
  • 140.
  • 141. Reply to comments in a genuine and friendly way
  • 142. Follow those who comment on Twitter and engage
  • 143. Use comments by readers as content for new posts
  • 144. Thank people for their comments by emailing them
  • 145.
  • 146. By 2014, social networking services will replace email as the primary vehicle for Interpersonal communications for 20 percent of business users. Gartner Oct 2010 report
  • 147. Don’t be a failure Through 2015, only 25 percent of enterprises will routinely utilize social network analysis to improve performance and productivity.
  • 148. How can you learn to use Social Media to get real results for your business?
  • 149. Two simple ways Work with me one-on-one for social media personal training and coaching Invest in the Social Media Bootcampe-program complete with 7 workout guides
  • 150. Plus Step by Step Videos
  • 151. What does it deliver?
  • 152.
  • 153. Top tips and latest updates
  • 155. Easy workouts to keep you on trackMotivation and bite-sized chunks of learning are key to success
  • 156.
  • 157. Step by step video tutorials
  • 158. 2 months of coaching via email
  • 159. Latest updates and top tipsIf you’re interested then definitelycome and visit: http://womanzworld.com/bizshop/bootcamp Images in this presentation are courtesy of the great folks at Shutterstock
  • 160.
  • 161. I’m a social media evangelist & personal trainer
  • 162. I co-founded a company that built a Facebook app
  • 163. I’m a Regional Bodysculpting Champion
  • 164. I broke a World Record in Dragon Boating
  • 165.
  • 166. How has social media helped me?
  • 167. I’ve built my business on Social Media Over 1700 fans on Facebook $15K in 1 month running social media bootcamps 9,000 + Quality Twitter followers Klout score that ranks me as a Thought Leader 800 + connections on LinkedIn for leads Popular on location YouTube videos Thriving Blog and global audience Newsletter list doubling every month Awesome community of entrepreneurs
  • 168. Thanks for reading and sharing You’ll find me on @womanzworldand @nataliesisson Connect with me on Facebook.com/womanzworld Find me on LinkedIn.com/in/nataliesisson Visit my channel on YouTube.com/nataliesisson Join my community at TheSuitcaseEntrepreneur.com

Notas del editor

  1. Expectations have risen yet very difficult to make this task “professional”Volunteer treasurers – No one wants to volunteerHandling cash & cheques sucksMost people don’t like asking for money from friendsTime requirement to properly handle transaction records
  2. Expectations have risen yet very difficult to make this task “professional”Volunteer treasurers – No one wants to volunteerHandling cash & cheques sucksMost people don’t like asking for money from friendsTime requirement to properly handle transaction records
  3. Expectations have risen yet very difficult to make this task “professional”Volunteer treasurers – No one wants to volunteerHandling cash & cheques sucksMost people don’t like asking for money from friendsTime requirement to properly handle transaction records
  4. Expectations have risen yet very difficult to make this task “professional”Volunteer treasurers – No one wants to volunteerHandling cash & cheques sucksMost people don’t like asking for money from friendsTime requirement to properly handle transaction records
  5. What are the key metrics to follow for measuring ROIHow do I convince stakeholders that investing in social media is time and money well spent?
  6. Set goals then track and measure actual reachMeasure your conversation shareUse recommendations and referralsCreate inbound link loveUtilize Social Bookmarking
  7. How do I make sure our message is noticed?What are the marketing DOs and DON'TsWhat’s the most effective non ‘spammy’ way to drive businessHow do I make a message go viralHow can I best spend our online marketing budget
  8. How long I should spend on social media marketingHow do I avoid overwhelm
  9. How do I narrow our social media marketing efforts to our target market?What’s the best use of social media marketing to target small niche markets with a strategy and customized content?How do I use social media to build brand awareness?
  10. How do I obtain qualified subscribers to our blog, Youtube channel, newsletter and Twitter feed?How do I reach a large audience, outside of our current contacts and get them to respond?How do I drive more traffic to our website using social media marketing?What are keywords and how can I use them?
  11. The average user is connected to 60+ pages, groups and eventsGlobal reach with 70% of users located outside the US100+ million users access Facebook from a mobileA great platform to build your relationshipsIncreases your visibility as people share your contentBusiness pages are a low cost marketing method Acts as a real time search engine
  12. Fans (‘Likes’) of your page will see your page posts in their News Feed mixed in with updates from friendsFans can interact with your brand in a number of ways based including commenting on a post, liking it, and sharing itIn addition you can install apps to run contests, polls, quizzes, videos, photos and customized landing tabsYou can link your blog feeds to publish to your page and show your Twitter updates on a tab
  13. Vary your content and post article links from you or other sources, ask questions and newsy updatesMix up your media – add photos and ask your clients/ customers to post photos of them using your brand, product or serviceEvents: and link them to your page such as a webinar your holding or an upcoming sale
  14. Share their experiences, both good and not so goodProvide feedback on recent events or launchesDiscuss product ideasLearn about exclusive deals or offersGet customer service
  15. Twitter lets you write and read messages of up to 140 characters – because less is moreTweets (messages) are public to everyone but you can direct a message to a specific person using their `handle’Twitter can be thought of as a real-time giant search engine where people update by tweeting the latest news, events, thoughts, questions and links You can access Twitter via the Twitter website, your phone or manage your accounts from a plethora of applications
  16. Use search.twitter.com to find people talking about your publication or print topics - then follow themUse We Follow to follow ‘Tweeters’ by category such as media, lifestyle, health, newsCreate a Twellow account – Twitter Yellow Pages, add an extended publication bio here and follow relevant peopleYou can also choose to interact without following an account, just send them a tweet and get chatting
  17. @username is a public message to or about someoneFollow is to subscribe to somebody’s messagesDirect Message (d username) is a private message Retweet (RT @username ) is when you repost a valuable message from someone and give them creditvia @ is another way of sharing a RT but allows you to put the message first and credit them later
  18. Build relationships on TwitterListen for comments about youRespond to comments and queriesAsk questions and be genuinely interestedPost links to things people would find interestingRetweet messages you would like to shareUse a friendly, casual toneDon’t spam people!2. Harness the real-time nature of TwitterAsk questions, float ideas, post polls and expect fast feedback as your following growsIf you’ve launched a new issue, new publication or new campaign, search Twitter for commentsRespond to customer service issues quicklyBe sure to quickly engage in discussion on a tricky public issue your company is dealing with
  19. Individual asset for you to showcase your brandConnect with professionals in the same field as youBuild trust and relationships in your networkGet recommendations from partners and clientsJoin and participate in group discussionsMeet professionals with related areas of interestGain insights into the latest trends in your area
  20. Use your status update to submit latest blog articles, website updates or new business information for people to viewShare and send this to Twitter, Facebook and post to groups you’re members ofGet recommendations
  21. In your network and organizationsGain exposure for your publication as professionals within the network gather to answer your questionMake new connections as a result of these conversationsCreate articles for your publication based on answers
  22. Get off to a fast start by seeking out others with common interests Service partners or strategic alliancesSelect them based on trusted recommendations from people in your network.
  23. Do not be afraid to ask for favours within your network such as a recommendation or introductionPass along information that might be worthy to your first degree network Make introductions on behalf of others in your network as a courtesyAlways remember to give back anything you take out of it
  24. Use LinkedIn’s status update to share a valuable note, blog post, article or informationUse this sparingly and not as a ‘Daily About Me’ broadcast or sales pitchPeople do not wish to know what’s going on in your life on a daily basisAvoid the boilerplate text when adding a connection and instead write a personal one
  25. Build a community and connect with your readershipCreate a “human” feel behind your business & brandImprove your SEO and generate traffic with fresh contentBuild trust and establish authority in your fieldControl your news and updates to the public with your own PR platform and messaging toolMaximize this low cost form of marketing
  26. Search on on Technorati, AllTop & BlogRank
  27. Post informative articles related to your businessAllow readers to share your content, comment & engageCreate pages with more information on your publicationAdd plug-ins and widgets to offer even more functionalityDraw traffic to your website or social networks
  28. Enticing header with name of blog, tag lineClear call to action buttons to subscribe by email and RSS Search function so you can see how visitors use your siteAbout page with photo and testimonialsUse a variety of media: text, video, audioPlenty of white space to make it easy to readSocial Media links to share your content and connect with you