1. MGF1100: Managerial Communication
Week 12:
Revision
www.monash.edu.au

2. Exam
• Worth 40%
• 6 questions, you need to answer 4
• Each question is worth 10 marks
• Each question should take 25 minutes
• Leave yourself time to read over the question
www.monash.edu.au
2

3. Exam
• Set it out clearly.
• Double space your work
• We are looking for clear understanding
• The easier it is for me to read, the easier it is for me to find
you marks
www.monash.edu.au
3

4. Exam
• You need to have
–
–
–
–
Introduction
Analysis of the question
Needs to link back to the theories in class
Conclusion
• I need to see
– Theories
– Examples
– Clear analysis of the question
www.monash.edu.au
4

5. Exam
• They are hard looking questions
• Look for the key theory you need to bring out
• Do not freak out, you can do it
www.monash.edu.au
5

6. Exam
Now the bit you
have all been
waiting for
www.monash.edu.au
6

7. Week 1
• Why communication is important
– Especially for managers
• Transactional model of communication
• Formal and informal
www.monash.edu.au
7

8. Week 2
• Self Analysis
• MBTI
• Big 5
• It was on the essay, don’t think yourself that lucky – but you
can always use what you have learnt
www.monash.edu.au
8

9. Week 3
• Human Dynamics
• Johari Window
• Emotional Intelligence
– Is EQ more important than IQ?
www.monash.edu.au
9

10. Week 4
• Diversity
– What can an organisation gain?
• Perception
• Listening
• Non-Verbal Communication
www.monash.edu.au
10

11. Week 5
• Belbin’s team roles
• Benefits of a team
• Characteristics of an effective team
•
Meetings
– Problems with meetings
– Benefits of meetings
www.monash.edu.au
11

12. Week 6
•
•
•
•
Group Communication
Problem Solving
Decision Making
6 hats
•
Very Essay 2… so no….
www.monash.edu.au
12

13. Week 7
• Conflict
– Positive and negative
– Types of conflict
– Overcoming conflict
www.monash.edu.au
13

14. Week 8
•
•
•
Leadership
Empowerment
Feedback
•
Coaching
– Steps
•
•
Counseling
Discipline
www.monash.edu.au
14

15. Week 9
•
Negotiation
•
BATNA
www.monash.edu.au
15

16. Week 10
•
Ethics
•
Technology
www.monash.edu.au
16

17. Week 11
•
Diversity
•
Get amongst it…
www.monash.edu.au
17

18. Question
“An organisation without workforce diversity
would not be able to achieve a competitive
advantage over its competitors.” Discuss
critically.
www.monash.edu.au
18

19. Question
• What do we need to see?
• Introduction
– Diversity very important in modern organisations.
•
•
•
•
Define Diversity
Types of Diversity
Why is Diversity important
What advantages can Diversity bring to an organisation
– Managing diversity slide
• Examples
• Conclusion
www.monash.edu.au
19

20. Question
“If counselling and coaching from a manager yield
no improvement, there must be disciplinary
action”. Critically evaluate this statement in terms
of its application to managers of today.
www.monash.edu.au
20

21. Question
•
What do we need to see?
•
Introduction
– Importance of Feedback, Counselling and Coaching.
•
•
Define Counselling and Coaching
Step through when Counselling is relevant and define
– Example
•
Step through when Coaching is relevant and define
– Example
•
They don’t work so we go to Discipline
– Example
•
•
Is it still relevant today or do we need to focus on coaching more?
Conclusion
www.monash.edu.au
21

22. Exam
• Main thing: Don’t get too cocky
• Go in and smash it
• and……
www.monash.edu.au
22

23. SETU
• Student Evaluation of Teaching and Unit
• Telling Monash what is good and bad
• 1-7 scale (but check – 6 used to be I haven’t been to class
and 7 was not assessable)
• More importantly you can say how much you love me
• Or not love me if that is the case….
• Helps me improve
• Helps me get jobs =)
www.monash.edu.au
23

24. Exam
GO WIN
www.monash.edu.au
24