Foreign and domestic travel: The Traveler's Role in Duty of Care
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Foreign and domestic travel: The Traveler's Role in Duty of Care
- 1. 6/28/2017 1 Foreign & Domestic Travel: The Traveler’s Role in Duty of Care Scott Mcbride, VP, Global LP, Safety and Security, American Eagle Outfitters, Inc. and Walter Palmer President, PCG Solutions, Inc. Foreign & Domestic Travel: The Traveler’s Role in Duty of Care
- 2. 6/28/2017 2 Objectives • Develop a travel risk mitigation program, including pre- trip assessment of itineraries and traveler education. • Influence traveler’s decision making through simple behavioral modifications. • Put in place practical steps to accomplish business goals and mitigate risk. Presentation Considerations • US based companies • Assumption: American employees traveling abroad – Consider foreign employees traveling in US – Consider employed nationals in other countries • Doing more with less • Two Perspectives – Corporate sponsored travel with duty or care – Traveling without Corporate support
- 3. 6/28/2017 3 Travel Risk Spectrum Reckless Frozen Influencing the Traveler • Organizational – Location & Conveyance Risk Assessments – Company Policies – Tracking and Communication • Individual – Traveler Inherent Risk – Pre-trip Information and briefings – Situational Awareness • Critical Incident – Inconvenience vs. Emergency – Good, Better, Best Options – Clear and Present Expectations • Informational Debrief – Capture Intelligence – Continuous Improvement – Engages Travelers in Solution
- 4. 6/28/2017 4 Duty of Care ORGANIZATIONAL Risk Assessment • Location – Country, City, or point • Ground Transportation – Provider, mode, and route • Lodging – International Brands, Local Chain, etc.
- 5. 6/28/2017 5 Policies and Processes • Travel Expense Policy • Foreign Travel Policy • Traveler Code of Conduct Travel Tracking and Communication • Travel Booking Visibility • Communication Protocols – 24/7 Hotline, Check-in, Panic • Technology – Apps, GPS, Satellite
- 6. 6/28/2017 6 INDIVIDUAL TRAVELER Duty to Inform Traveler Inherent Risk • Traveler Risk Assessment – Experience – Accommodations – Duration – Cadre
- 7. 6/28/2017 7 Pre-Trip Briefing • Inform & Educate • Collect Data • Identify Risks and Countermeasures • Emergency Action Plans
- 8. 6/28/2017 8 Situational & Behavioral Awareness • Biographical Information • Attire, Actions & Habits • Religious Considerations • Lifestyle Considerations Attitudinal Risks • Complacency • Not anticipating potential disruptions • Abdicating their safety to someone else
- 9. 6/28/2017 9 Duty to Act CRITICAL INCIDENT
- 10. 6/28/2017 10 Good, Better, Best Options • Ground Transportation • Health Care • Customs, language, and legal • Protecting Company Information Clear Expectations • Make Contact ASAP • Natural Disaster • Terrorism • Medical Emergency • US Department of State
- 11. 6/28/2017 11 Continuous Improvement INFORMATIONAL DEBRIEF Debrief the Traveler • Capture intelligence & context for the location • Improve your program • Create advocates in the Organization
- 12. 6/28/2017 12 Influencing the Traveler • A layered approach: – Organizational policies and processes – Traveler education and personal responsibility – Critical incident expectations with good, better, best decision making • Influencing travelers through simple behavioral modifications • Practical risk assessments, pre-trip education and debriefing