1. Exceptional Family Member (EFM)
Navy Family Member Users Guide
Version 1.0
August 2011
SPAWAR Systems Center – Pacific
Code 53225
53560 Hull Street
San Diego CA 92152

2. NFAAS EFM Navy Family Members Users Guide
(THIS PAGE INTENTIONALLY LEFT BLANK)
EFM_NFM_UG_v1.0 Page 2 of 12

3. NFAAS EFM Navy Family Members Users Guide
Change History
The following Change History log contains a record of changes made to this document.
Entries should be made in descending order, with most recent changes at the top of
table.
Published / Section /
Revised Date Version Author(s) Nature of Change
28 Aug 2011 DRAFT SSC Pacific Initial Version for EFM Navy Family
Member User Guide, version 1.0.
Includes new enrollment request
and status checking
EFM_NFM_UG_v1.0 Page 3 of 12

4. NFAAS EFM Navy Family Members Users Guide
Table of Contents
1. What is EFMP? ....................................................................................................................... 5
1.1 EFMP TERMS ..........................................................................................................5
1.2 WHAT DO I NEED TO USE EFMP? ..........................................................................6
1.3 DOCUMENT OVERVIEW ............................................................................................6
2. Login to NFAAS..................................................................................................................... 7
2.1 LOGIN METHODS .....................................................................................................8
3. My Info Tab – EFM Information Menu Item ....................................................................... 9
4. Home Tab .............................................................................................................................. 10
5. Reference Tab ....................................................................................................................... 11
6. Help Tab ................................................................................................................................ 12
EFM_NFM_UG_v1.0 Page 4 of 12

5. 1. What is EFMP?
EFMP is the Exceptional Family Member (EFM) Program (EFMP) that
supports Military Families with Special Needs. EFMP is a
multidisciplinary assignment tool that interfaces with other military
and civilian agencies to provide comprehensive and coordinated
medical, educational, community and personnel support to military
families with special needs. EFMP documents long-term medical needs
(including physical and mental health) and special education needs of
Exceptional Family Members as mandated by OPNAVINST 1754.2C.
Enrollment in the EFMP ensures consideration of the needs of family
members in the detailing process.
The EFMP module is deployed within the Navy Family Accountability
and Assessment Systems (NFAAS) to support the basic EFMP
enrollment processing workflow, from initial request for enrollment by
candidate EFM sponsors through EMF Program Management Office
(PMO) (PERS-451) approval.
1.1 EFMP Terms
 APPROVED – A final decision by PMO PERS 451 approving the EFMP
enrollment request.
 DISENROLLED - EFM family members who no longer require
specialized medical or educational services are considered to be
disenrolled from the EFMP.
 ENROLLED– A family member, who is enrolled in Defense
Enrollment Eligibility Reporting System (DEERS), residing with or in
the custody of the Service Member (SM), and has been approved for
enrollment in the EFMP, is considered enrolled in the EFMP.
 ENROLLMENT - The process of evaluating and facilitating the
information of members of military families who have special needs.
 EXPIRED - When the allotted time for updating an enrollment has
passed. Enrollment updates are required every three years from the
date Navy Personnel Command approves an enrollment, with the
exception of Category 6 (temporary category), which must be
updated within one year of enrollment.
 REJECTED – An enrollment package has already been submitted for
review through the approval process.
 REQUEST – An initiation for request coming from self-identified
(service or family member) or MTF-identified (during routine
healthcare or suitability screening by Suitability Screening
Coordinator (SSO).

6. NFAAS EFM Navy Family Members Users Guide
 REQUEST DENIED – When an EFMP processing official determines
that a request for enrollment does not merit approval thus
preventing an enrollment from starting.
 Case Liaison (CL) – Commander, Naval Installations Command
(CNIC) Fleet and Family Service Center (FFSC) representative for
identifying and coordinating EFMP resources to assist EFM candidates
during the enrollment process and once enrolled.
 Regional Case Liaison (RCL) – CNIC representative for
coordinating EFMP CL support resources across a given Navy Region.
 MTF Coordinator – Medical Treatment Facility Coordinator. Every
MTF appoints an EFMP Coordinator to facilitate the enrollment
process. Coordinators are responsible assisting service and family
members with completing enrollment forms and submitting them to
the Central Screening Committee (CSC).
 CSC – Central Screening Committee. The CSC validates appropriate
enrollment and recommends an EFM category for PERS 451 final
approval.
 PERS 451 - Navy Personnel Command (NPC) EFMP Execution
Branch (PERS-451) in Millington, Tenn. Receives EFM application
and reviews the category recommendation from the CSC and
determines the final enrollment and category.
1.2 What Do I Need To Use EFMP?
EFMP within NFAAS requires you to have access to a working computer
connected to the public Internet. We understand that you may not
always have a computer with Internet capability. However, the
following are a few alternative resources that may be used:
 If you have a cell phone or telephone available, you may contact
other family members or friends, and ask them to access NFAAS
on their computer on your behalf (they will need your or your
sponsors Social Security number and date of birth).
 You may use a public computer available at community centers,
emergency shelters, airports, schools, libraries, and select
businesses (e.g., Internet cafes, copy stores or coffee shops).
 You may request assistance from various groups (e.g., local
authorities, community service organizations, relief agencies,
volunteers, etc.) to relay your status to your chain of command.
1.3 Document Overview
This User Guide will cover the current NFM EFMP module activities. The
sections include:
EFM_NFM_UG_v1.0 Page 6 of 12

7. NFAAS EFM Navy Family Members Users Guide
 Login into NFAAS
 My Info tab:
o **EFM Information Menu Item**
 Home tab
 Reference tab
 Help tab
2. Login to NFAAS
The EFM enrollment module is located in the Navy Family
Accountability and Assessment System (NFAAS). To access the
system for EFM program enrollment request:
a. Navigate to the NFAAS Support System using an Internet browser
https://navyfamily.navy.mil/
You should see the “NFAAS Login Page” (shown below) in your
browser window.
Under Navy Military, Civilians, OCONUS, etc., click on the Click
Here button to see several Login options.
There is a link to the “Low Bandwidth” below the Logout button. Tip: If
you are on a low-bandwidth network, bookmark that page to avoid
EFM_NFM_UG_v1.0 Page 7 of 12

8. NFAAS EFM Navy Family Members Users Guide
returning to the normal login page on later visits. NOTE: Low
bandwidth capability is not implemented for EFMP.
To return to the fully-functional version of NFAAS, click the “Main
NFAAS Site” link under the Logout button.
2.1 Login Methods
There are three methods to login into NFAAS. Choose a login
method:
a. If you choose Common Access Card (CAC), you will need a CAC
reader attached to your computer and your CAC and PIN.
b. For Username and Password, your username is the sponsor’s .mil
email address. Unless you have previously logged onto the system
and changed it, the initial password is the sponsor’s date of birth,
in the YYYYMMDD format (e.g., Dec 25, 1985 is entered as
“19851225”) AND the last four digits of the sponsor’s SSN.
c. For Personal Information*, enter the sponsor’s Social Security
Number without dashes (e.g., 123-45-6789 is entered as
“123456789”). Enter the sponsor’s date of birth and last name.
NOTE: THIS LOGIN METHOD WILL NOT PERMIT ACCESS TO THE
EFM MODULE! Select: a. CAC; or b. Username and Password.
EFM_NFM_UG_v1.0 Page 8 of 12

9. NFAAS EFM Navy Family Members Users Guide
d. Click the Login button
e. You will be logged into NFAAS and taken to the My Info tab.
3. My Info Tab – EFM Information Menu Item
a. Click on the My Info tab.
b. Click on EFM Information. This link displays one or more EFM that
needs to be enrolled into the EFM Program.
c. Click on Request Enrollment button. A prompt appears asking
if you want to start the process.
d. Click on Yes, to start the process or NO, to cancel the process.
e. If you clicked on YES, then a message “Enrolled” appears below
the name of the EFM and a Case Liaison has been assigned to
contact you for further information.
EFM_NFM_UG_v1.0 Page 9 of 12

10. NFAAS EFM Navy Family Members Users Guide
f. Return here to view the status of your enrollment request
throughout the enrollment process. Below are the general steps
of the EFM Program enrollment process:
1. Navy Family Member requests EFM Program enrollment.
2. An EFM Case Liaison in your area is assigned to assist you
with any EFM-related needs.
3. A Medical Treatment Facility (MTF) EFM Program Coordinator
is assigned to assist you with the EFM Program enrollment
forms package.
4. EFM Program Central Screening Committee (CSC) reviews
the EFM Program enrollment package.
5. Navy Personnel Command (NPC) EFM Program Execution
Branch (PERS-451) reviews and approves or rejects the EFM
Program enrollment package.
6. EFM is enrolled in EFM Program (if enrollment is approved by
PERS-451).
4. Home Tab
The first screen visible after logging in is the “Home” page. This data will
be refreshed often so the layout and content may be different than
shown below.
EFM_NFM_UG_v1.0 Page 10 of 12

11. NFAAS EFM Navy Family Members Users Guide
The Home page provides a general overview of any current events and
related accounting efforts, as well as a listing of basic resources and
useful links.
5. Reference Tab
a. Click on the Reference tab. Several scrollable panes of information
are displayed
b. Clicking on links will either open another window with that website,
or give you the option to view or download files – indicated with
“(PDF)”.
c. You can click the small icon ( ) in the upper-right corner of a pane
to “detach it” so it appears in its own browser window.
EFM_NFM_UG_v1.0 Page 11 of 12

12. NFAAS EFM Navy Family Members Users Guide
6. Help Tab
a. Click on the Help tab. Several scrollable panes of information are
displayed.
b. The main section has the Frequently Asked Questions (FAQS) for
support users.
c. Below it is the Feedback pane where we welcome your comments
and suggestions. Click NFAAS Feedback to send a comment or
suggestion. For specific questions use the Help Desk email.
d. The NFAAS Support button opens a new window for bug reports
or formal change requests.
e. Download User Guides from the upper-right pane
f. The NFAAS Help Desk can be reached by phone or email.
Note: Do NOT Email SSN or Date of Birth information!
EFM_NFM_UG_v1.0 Page 12 of 12