1. NAWAJ AZEEM KHAN
Email:- nawazazeemkhan@gmail.com
nawajazeemkhan@outlook.com
Mobile: +971-553735897
OBJECTIVE:
• Highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving complex
technical problems, utilizing advanced resolution procedures.
• Worked for 5 years in as IT support engineer, serving companies’ customers in IT and desktop-help-desk
departments.
• Professional growth and development in software and hardware technical support.& web developer
• Computer software & hardware troubleshooting and all IT Support
Key Qualifications:
• Personal Administration Skills
• Planning Skills
• Management Skills
• Computer operation
• Microsoft office Word
• Microsoft office excel
• Microsoft office power point
• Tally.erp
• Hardware / Software Installations and Troubleshooting
• IT Support
• Microsoft Office -
• Windows Server 2012 R2
• Windows 7, 8.1,10 -
• Third-Party APIs
• Networking - Router - Switches- VLANS - Network Management - Network
Troubleshooting - Network Installations.
• Installation CCTV in various client locations
• data recovery from hard drive,pen drive cd
WORK EXPERIENCE:
Worked 2 YEAR in NK COMPUTERS Mumbai as a IT SUPPORT ENGINEER
2013 to 2015
• Job responsibility
• Install, upgrade, support and troubleshoot Enterprise Applications hosted on

2. • Windows Server 2000/2003/2008 , VMware Vsphere6 and update with new
technology
• Install, upgrade, support and troubleshoot Enterprise Applications running on
• Microsoft Terminal Services
• Ensure desktop computers interconnect seamlessly with diverse systems
• Including associated validation systems, file servers, email servers, application
• Servers and administrative systems
• Diagnose and quickly resolve a wide range of Windows applications and
• Networking problems to help minimize downtime
• Troubleshooting network connectivity in a LAN/WAN environment
• Requesting and coordinating vendor support
• When the restoration is beyond the scope of the Desktop Support Engineer, the
• Senior Desktop Support Engineer will escalate the issue/problem to proper tier 3
• Support team member
• Develop trends by monitoring and analyzing incoming calls, problems and support
• Requests
• Performs remedial repairs on computers, laptops, printers and any other
• Authorized peripheral equipment
Customize desktop hardware to meet user specifications and site standards
Performs work in compliance within specified warranty requirements
Returns defective equipment/parts to maintenance inventory, documents customer
• Repairs, maintains and restocks assigned parts inventory to insure proper spare
• Parts levels
• Safely package equipment for branches and arrange for the transport of the
• Equipment
• Responsible for monitoring, operating, managing, troubleshooting and restoring to
• Service any terminal service client, personal computers (PC) or notebooks that has
• Authorized access to the network
• Dealing with hardware and application support queries and issues reported to the
• Support desk and escalated to the Desktop Support Engineers
• Provide user data and application recovery
• Use diagnostic tools to troubleshoot problems associated with network
• Connectivity and workstation hardware/software
• Works with other IT team members regarding new branch builds and upgrades
Worked With AEGIS BPO LUCKNOW HAS CUSTOMER CARE EXCUTIVE
2015 to 2016
• Responsible for interacting with the clients and solving their queries
• Maintaining the records of customer interactions and follow up with the clients

3. • Provided feedback of the clients to the concerned departments and authorities so
as to improve the services
EDUCATION QAULIFICATION
EXAMINATIONNAME OF
UNIVERSITY
BOARD OF
UNIVERSITY
YEAR OF
PASSING
HIGH SCHOOLMSSM INTER
COLLEGE
MADHYA
PARDESH
2010
IntermediateMSSM INTER
COLLEGE
MADHYA
PARDESH
2012
Bachelor OF
COMPUTER
APPLICATION
N.O.U.A.T ORISSA
UNIVERSITY
ORISSA2013
LENOVO SYSEM
HARDWARE
TRAINING
ICIT DELHIDELHI2015
WEB developerICIT DELHIDELHI2015
TALLY.ERPICIT DELHIDELHI2015
#Personal Details: Village address:
421-NEW COLONY MEWATIYAN
GONDA UTTARPAEDESH
Date of birth : 04th
AUGUST1994
Language Known : English, Urdu , Hindi
Nationality : Indian.
Height : 5.9
Waite : 68
Father Name : AZEEM KHAN
Marital Status : SINGLE
Passport datail
PASSPORT NO : N6767598
DATE OF BIRTH : O4 AUGUST 1994
PLACE OF BIRTH : GONDA (U.P)
PLACE OF ISSUE : LUCKNOW
DATE OF ISSUE : 14 JANAURY 2016
DATE OF EXPIRY : 13 JANAURY 2026
VISA STATUS : VISIT VISA
• INDIAN LIGHT VAHICAL DRIVING LICENSS

4. Declaration:-
• I hereby, declare that, the above details of mine are true to the best of my knowledge.
Thanks & Regard's
NAWAJ AZEEM KHAN