SERVICE, SALES, EXCELLENCE, LEADERSHIP & ENTREPRENEURSHIP

VALUE CR8TION SUMMIT

SERVICE , SALES,
EXCELLENCE,
LEADERSHIP &
ENTREPRENEURSHIP.
Ndiana Matthew
Palm3 Strategic Communications (Pty) Ltd.
www.Palm3stsrategy.Com

• “Thought is the original source of all wealth, all
success, all material gain, all great discoveries and
inventions, and all achievement.”
CLAUDE M. BRISTOL
• “Every time a person puts an idea across, he finds
ten people who thought about it before he did – but
they only thought about it.”
ALFRED MONTAPERT
• "Ideas put into action give an advantage”
JOHN MAXWELL.


STRENGTHEN RELATIONSHIPS
Enhance Relationships & Build Trust
•Don’t Criticize, condemn, or complain.
•Give honest, sincere appreciation.
•Arouse in the other person an eager want.
•Become genuinely interested in other people
•Smile
•Remember that a person’s name is to that person the
sweetest and most important sound in any language.
•Be a good listener. Encourage others to talk about
themselves.
•Talk in terms of the other person’s interests, make them
feel important and do it sincerely. VALUE CR8TION SUMMIT

GAIN WILLING COOPERATION
Win People to Your Way of Thinking
•The only way to get the best of an argument is to avoid it. Throw
down a challenge.
•Show respect for the other person’s opinion. Never say “you’re
wrong.”
•If you’re wrong, admit it quickly and emphatically.
•Begin in a friendly way. Get the other person saying “yes, yes”
immediately.
•Let the other person do a great deal of talking.
•Let the other person feel the idea is his or hers.
•Try honestly to see things from the other person’s point of view.
•Be sympathetic with the other person’s ideas and desires
•Appeal to nobler motives and dramatize your ideas.

BE A LEADER
Win People to Your Way of Thinking

• Begin with praise and honest appreciation.
• Call attention to people’s mistakes indirectly.
• Talk about your own mistakes before criticizing the other person.
• Ask questions instead of giving direct orders.
• Let the other person save face.
• Praise the slightest improvement and praise every improvement. Be
hearty in your approbation and lavish in your praise.”
• Give the other person a fine reputation to live up to.
• Use encouragement. Make the fault seem easy to correct.
• Make the other person happy about doing the thing you suggest.


24hrs MATTER!

What I do in the future depends on what I already am; and what I am is the
result of previous years of discipline.
The only adequate preparation for tomorrow is the right use of today. –
John C. Maxwell

The Lifebuilder’s Creed -Dale Witherington.
Today is the most important day of my life.
Yesterday with its successes and victories, struggles and failures is gone forever.
The past is past. Done. Finished.
I cannot relive it. I cannot go back and change it, but I will learn from it and
improve my Today.
Today. This moment. NOW.
It is God’s gift to me and it is all that I have.
Tomorrow with all its joys and sorrows, triumphs and troubles isn’t here yet.
Indeed, tomorrow may never come. Therefore, I will not worry about tomorrow.
Today is what God has entrusted to me. It is all that I have. I will do my best in it.
I will demonstrate the best of me in it – my character giftedness, and abilities-
to my family and friends, clients and associates.
I will identify those things that are most important to do Today,
and those things I will do until they are done.
And when this day is done
I will look back with satisfaction at that which I have accomplished.
Then, and only then, will I plan my tomorrow,
Looking to improve upon Today, with God’s help.
Then I shall go to sleep in peace…content.

YOU WILL NEVER CHANGE YOUR LIFE UNTIL YOU
CHANGE SOMETHING YOU DO DAILY
One today is worth two tomorrows; what I am to be , I am now becoming. Benjamin Franklin

• Real, sustainable change doesn't’t happen in a moment. It’s a process.
• Growth comes from making decisions and following through on them.
• Yesterday ended Last Night. No failure is fatal and no success is final.
• No matter how badly you might have failed in the past, it’s done, and
today is a new day. Yesterday’s success is will not salvage today.
• Benjamin Franklin: “Time is the stuff life is made of.”
• Proverbs 12:27 A lazy life is an empty life, but “early to rise” gets the
job done.
• Priority 101: get it done before 10am! Then follow up at 1pm.


THE POWER OF DECISIONS

• The Secret of your success is determined by your daily agenda.
• EVERY DAY WE OUGHT TO …Possess Possibilities, Remain
Focused, Enjoy good health, Exhibit Stability, Hold an Advantage,
Possess tenacity, Exercise options, sense inner peace, experience
fulfillment, feel significant, receive direction, learn and grow, love,
forgive, give…..
• 2 ingredients necessary to make a day a masterpiece: Good
decisions + Daily Discipline.
• Successful people make right decisions early and manage those
decisions daily.
• The earlier we make those right decisions and the longer we
manage them, the more successful we can become.
• Every little action of the common day makes or unmakes character.

Time is an equal opportunity
employer, but how we treat time is
not equal.
✤ Time is like a block of marble.
✤ What you invest your time in determines what
your life becomes.
✤ 1 hour daily for 5 years, gives expert knowledge
and skill.


JOHN MAXWELL’S DAILY DOZEN
✤Attitude: Choose and display the right attitudes daily.
✤Priorities: Determine and act on important priorities
daily.
✤Health: Know and follow healthy guidelines daily.
✤Family: Communicate with and care for my family
daily.
✤Thinking: Practice and develop good thinking daily.
✤Commitment: Make and keep proper commitments
daily.
✤Finances: Make and properly manage currency daily.
✤Faith: Deepen and live out my faith daily.

Success is peace of mind, which is a direct result of self-satisfaction in knowing you did your
best to become the best that you are capable of becoming.- John Wooden

JOHN MAXWELL’S DAILY DOZEN
✤Relationships: Initiate and invest in
solid relationships daily.
✤Generosity: Plan for and model
generosity daily.
✤Values: Embrace and practice good
values daily.
✤Growth: Seek and experience
improvements daily.

Success is peace of mind, which is a direct result of self-satisfaction in knowing you did your
best to become the best that you are capable of becoming.- John Wooden

Leadership & Architecture:
2 Disciplines same similarities.

✤ Leadership is Action, not Position.
✤ Zulu Proverb: A leader is the first
to rise, the last to eat and the first
to die.
✤ From Dream to Reality, Plans to
Implementation, Blueprint to
commissioning.
✤ Faithfulness in the small things is
a great thing.
A leader is one who knows the way, goes the way and shows the way - Unknown.

ENTREPRENEURIAL IDEAS TO START
IN UYO
Population: 451,128 Est.

INTERNET MARKETING :
Involves helping people to
promote and sell their products
and services online with the use
of blogs, websites, social media
and so on. Some nice products
that can be marketed by internet
marketing include; real estate,
cars, mobile phones, air fares,
hotel reservations and so on.

IN UYO

•SELLING MOBILE PHONES &
SMART DEVICES: People are
always buying mobile phones and
recharge cards especially recharge
cards although it is no longer a
lucrative business as it was in the
past, it still offers some prospects of
making side income and also serves
as a safety net in the event of
adversity.

IN UYO

–MR
DELIVERY /
CATALOGUE
SALES:

– Food,

– luxury items.


ENTREPRENEURIAL IDEAS TO
START IN UYO

• BLOGGING: This is also
becoming a money maker for some
serious Nigerians who have
writing skills and are internet
savvy. There are bloggers who
make as much as $1000 a month
on a part time basis usually not
putting in more than 2 hours a day.
But be aware that blogging is not a
get rich quick thing because it
takes time and requires a lot of
commitment to succeed.


IN UYO

• SKILLS TRAINING &
ACQUISITION:
Adding value to already
established industries eg.
Construction by training
of artisans and
craftsmen. Adult
Education opportunities,

IN UYO

✤EVENTS
MANAGEMENT
&
LOGISTICS
SERVICES.


IN UYO
• FAST FOOD RESTAURANT OR MOBILE
DELIVERY
• Most people believe that they need
thousands or millions of Naira in startup
capital to open a restaurant but you do not
really need to spend much, especially if you
already own a small space that can be turned
into a canteen. You just have to buy the
ingredients that you will need to whip up
your menus for each day. Menus do not
necessarily have to be top-of-the-line; you
can begin with simple recipes. Remember
that food is a basic need of man and humans
must eat regardless of the economic or
whatever situation. A point of note is that
your business must be built on the
foundation of exceptional customer services.

IN UYO
• RENTAL SERVICES : if you
have a car or an extra
room in your house or
building, then renting
them out to other people
can earn you money. This
would make you reap
huge profits, because you
do not need to shell out
cash as a business capital.


ENTREPRENEURIAL IDEAS IN UYOSTART
ENTREPRENEURIAL IDEAS TO START TO
IN UYO

✤KEKE BRANDING:
Fill in the empty
spaces on the Keke
Napeps that dot the
Uyo metropolis.


ENTREPRENEURIAL IDEAS IN UYOSTART
ENTREPRENEURIAL IDEAS TO START TO
IN UYO
✤DIGITAL PHOTOGRAPHY:
Almost everyone owns a
digital camera, so you can use
can also use this gadget to
generate a steady source of
income. Rush ID services,
Event photography are often
sought for, especially in cities,
so you can take advantage of
this.
✤GROOMING & BEAUTY
SERVICES:


5 THINGS BUYERS WANT TO KNOW
5 THINGS BUYERS WANT TO KNOW

• WHAT IS IT? Your fact statement and benefits. “we have 12 tech-
certified technicians on call 24 hours a day, 7 days a week.
• HOW DOES IT WORK? Application, Demonstration or
Examples. Eg. You can have peace of mind knowing that once
you call for service, you’ll get a response within two hours. This
is a vast improvement over the downtime you said you’ve been
experiencing.
• WHY IS IT IMPORTANT? Evidence
• WHO SAYS SO BESIDES YOU? Recommendation. Testimonial.
• CAN YOU PROVE IT? Statistics. Accurate and relevant
numbers that support your solutions.


Where do YOU Stand?
What’s your person vision statement? The Elevator Pitch.


Connect with
me…
✤ http://facebook.com/ndiana.m
atthew

✤ http://facebook.com/palm3stra
tegy
✤ @ndiana
✤ @palm3strategy
✤ @ruthndiana
✤ http://palm3strategy.com


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SERVICE, SALES, EXCELLENCE, LEADERSHIP & ENTREPRENEURSHIP