4. PEOPLE
It is fun working with people. At times we feel we are not
able to connect with them and when Employee survey
comes we feel we have failed. This is where your journey
to excellence begins because
FAIL means First Attempt In Learning
5. PHYSICIANS
Physicians are our windows to meeting patient needs.
They challenge us and will not accept mediocre
performance. It may feel that they never say “YES” to
anything. Never give up on “NO” because
NO = Next Opportunity
6. PATIENT
Patients provide us the purpose to Excel. At times we may
feel that we have delivered the very best but patient
satisfaction scores prompts us to end our services.
We must not give up our effort in doing better because
END means Effort Never Dies