1. NEETHA SHYAM NICHANI
Contact: +91-9886220055; E-Mail: neethas@yahoo.com, neetha.nichani@gmail.com
SENIOR IT PROFESSIONAL: With nearly 17 years of experience
IT Project & Service Delivery Management / Resource Management
“Strengthening business opportunities through strategic planning, standardizing processes and setting quality metrics as
per the Internationals Standards”
“Excellent track record of growing business footprint, improving profitability, increasing customer and stakeholder
satisfaction, and serving as a reliable partner for the top management”
PROFILE SUMMARY
IT Project Management Service Delivery Resource Management
Application & Product Development Budgeting & Costing Incident/ Problem Management
Technology Architecture & Integration Transitions Training & Development
• Acknowledged with the concept of CMMI processes and educated the project teams on the same; domain expertise
lies in Healthcare, Banking and E-commerce industry
• Invigorating business capabilities through global application of technology integrations as versatile professional
with development
• Forward-focused individual with expertise in providing cross functional leadership, communication management
across stakeholders
• Distinction of strengthening regulatory governance on the business practice with effective implementation of
control framework around the business
• Excellent track record of spearheading Service Improvement Programmes for minimizing gaps in productivity,
availability and effectiveness in Service Delivery
• Enterprise wide standards driver with leadership abilities to rapid changes in requirements and enablement of cross
functional transparency to prevent siloed practices

2. CORE COMPETENCIES
• Interfacing with business leaders and customers to prepare business requirements and high-level product
requirements for new initiatives.
• Developing training programs, documents, and materials.
• Extensive Agile and Scrum experience.
• Knowledge of Agile Project Management methodology.
• Coordinate with business analysts and development team to help analyze, estimate, and create release cadence and
schedules.
• Developing products ensuring detailed product requirements are clearly defined to address business objectives,
• Performing complete competitive intelligence and benchmarking analysis for IT products
• Managing POCs and Prototypes. Creating product deliverables content strategies, product definition documents,
project plans, status reports, etc.
• Streamlining overall program/ project planning, scoping, estimation, tracking and undertaking system / process
study, etc.
• Implementing project plans & schedules within preset budgets/ deadlines and negotiating SLAs for large & medium-
size business projects
• Defining best practices for program/ project support and documentation through team mentoring, deployment,
monitoring and development.
• Take responsibility for the management and ongoing coaching of team members in line with core skills /
competencies identified for the roles within best practice guidelines.
• Service level, Incident, Change & Escalation Management.
• Participate in P1 / P2 Bridge calls during IST time window, Participate in daily RCA call on the days we had P1 / P2
issues.
• Report RCA in the Incident Management format provided and being followed today for all P1 and P2 Tickets of Jira
within 48 hours or earlier post issue closure
• Quality Score should remain Green for all projects.
• WSRs should have Green status a high % of the time.
• Project Metrics should be available for all Projects (with Historic data and drilldown.).
• Provide line management of the development team including full responsibility for the recruitment, performance
management and retention of staff.
WORK EXPERIENCE
Since Feb’10:
MPHASIS Limited, Bangalore
Growth Path:
Joined as Project Lead and rose to the position of Delivery Project Manager
Role:
• Streamlining the multiple concurrent projects in Amgen, handling onsite/offshore workflow and communication for
solutioning, SOW support and project deliverables
• Interfacing with process owners and operations leaders for implementing appropriate control mechanisms in place
• Functioning as one of the participants in the interview sessions for CMMI level 5 appraisals
• Managing financial aspects of the project against assigned budgets
• Working as In-charge of day to day delivery and functioning as back-up of resources to ensure continuity in service
Highlights:
• Pivotal in leading successful initiation, execution and completion of project solutions.
• Distinction of being rated as a 4/5 rater and coined as Outstanding Performer for conducting & interpreting
qualitative/quantitative analysis.
• Stakeholder Management – Status reports on a weekly basis to the stakeholders/clients on achievements, risks and
plan forward.
• Performance Appraisals, Performance Development Planning, Mentoring and coaching of team members, Career
development planning, capability building.
• Presenting the COE reviews for senior management which calls out on any delivery challenges, risks & issues.

3. • Responsible for efficient resource utilization/Workforce Management.
• Quality Process Improvements & implementation.
o In terms of Solutioning for new requirements and enhancements.
o Service level, Incident, Change & Escalation Management.
• Weekly JIRA ticket updates and tracking for closure.
• Identifies areas of risk/opportunities and influences and implements continuous improvements
• Defines and reports project/program roadmap, status, development issues and success metrics. Develops tools and
analytics to support project/program success factors.
• Develops communications and presentations and ensures communication of project/program initiatives, messages
and status to appropriate parties.
• Participation in Weekly Internal Review meetings and Customer review meetings.
• Accomplished ITIL foundation certification and implemented ITIL processes and procedures in the project.
• Drive and implement changes to develop people and take accountability of daily issues that affect service delivery.
• Manage Metrics and ensure process adherence
• Established a team of 20 personnel for Amgen for the delivery of maintenance services key applications built on
Ariba, Informatica, Champs and LMS through key hiring and building a training engine to de-risk the demand and
supply for this skill.
• Manage & develop a team of Support Engineers to deliver the highest level of customer satisfaction.
• Effectively delegates activities within the team and monitors/reviews all tasks.
• Oct’08 – Feb’10:
HCL Technologies, Bangalore as Technical Lead
Highlights:
• Spearheaded the migration, release and allied complex issues of Product/Database and received numerous
appreciations post release.
• Provides guidance and technical advice and becomes actively involved as required.
• Problem and Incident management ensuring that SLA’s are achieved and client expectations are met (or exceeded).
• Manage service transition lifecycle ensuring systems and applications are brought in and out of production in a
controlled manner.
• Develops and communicates plans/ objectives to others.
• Define service level agreements (SLAs) related to services and that escalation flows are in place, advice technically
on escalations.
• To build services relationships with internal teams and external partners.
• Ensure quality of services are performed to the agreed SLA.
• To specify systems, processes and methodologies, to ensure effective monitoring, control and support of service
delivery.
• Proactive capacity, availability and continuity management, identifying bottlenecks, providing impact analysis.
• To ensure reports are provided to an agreed schedule (or on request),
• Attend service review meetings; areas covered will include performance reports, service improvements, quality and
processes.
• To develop and facilitate workshops and training courses.
• Responsible to maintain RFC's and make sure the processes adhere to Change/Release management standards
• Participate in CAB meetings to discuss release scope and/or roadblocks.
• Produce Deployment, Run Books and Implementation Plans
• Instrumental in supporting recruiting team in screening candidates and providing feedback
Aug’05 – Aug’08: IBM, Bangalore
Assignments Handled:
Developer/ Business Analyst/ Release Manager/ MRB Manager/ Web Team Lead/ Application
Programmer
Highlight:
• Merit of being:

4. o Appreciated by IBM for showing outstanding performance in preparing the design document
o Awarded with the Global Award for the Best Design Document
• Essayed a key role in overcoming technology ,resource challenges during the execution of projects
• Implemented, integrated, and tested modifications for data warehouse application using cold fusion, Oracle and Java
that improved application performance.
• Facilitate development teams to follow coding guidelines and practices, and conduct formal code reviews.
• Participate in requirements review, planning sessions, technical design, coding and code reviews.
• Take ownership in driving product and new feature development through every stage of the software development
lifecycle.
• Responsible for planning, designing, developing and implementing software solutions based on the business
requirements in accordance with organization’s software engineering practices.
• Execute against project plans and delivery commitments; manage the day-to-day activities of the development
resources.
• Forward Plan the release windows and cycles across a portfolio
• Manage risks and resolves issues that affect release scope, schedule and quality
• Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they
meet or exceed expectations
• Coordinate release content and effort based on the service request backlog, pending service requests, third party
applications, or operating system updates
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope
changes
• Manage relationships and coordinate work between different teams at different locations
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
• Weekly Release Reporting
• Communicate release details and schedules to the Business as required
• Negotiate, plan and manage all release activities
• Work with release engineers to understand impacts of branches and code merges
• Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
• Maintains a release repository and manages key information such as build and release procedures, dependencies, and
notification lists.
• Coordination with Configuration Management to ensure that all applicable environment issues are resolved in advance
of production implementation
• Manage checkpoint conference bridge while duty managing a deployment
• Communicate overall completion status to Technology Project managers
• Track deployment activities as they occur using implementation plans.
• Facilitate resolution of issues during deployment and escalate issues where necessary.
•
PREVIOUS EXPERIENCE
Jan’02 – Aug’05:
System Logic Solutions, Bangalore as Consultant
(Worked as Consultant in HP and Infosys, during this tenure; worked in System Logic
Solutions, Bangalore as Consultant from Jan’02 – Aug’03; was absorbed into HP from
System logic Solutions from Aug’03 – Aug’05)
Aug’00 – Dec’01:
SQL Star International, Bangalore as Trainer
Aug’98 – Aug’00:
Infotech Global India, Bangalore as Trainer
EDUCATION

5. 1990
B.E (Computer Science)
Bangalore Institute of Technology, Bangalore
PROFESSIONAL CERTIFICATIONS
• ITIL Foundation Certified
• Certified Scrum Master
• OCA level 1 Certification
• AIX Certification
• MCSD Certification
• Sun Java Certification
• Brain Bench Certification
PERSONAL DETAILS
Date of Birth: 27th
June, 1965
Languages Known: English, Kannada, Hindi, Tamil
Address: No. 17 "Radhe Krishna Villa" 3rd
Cross, RMS Layout, Sanjay Nagar, Bangalore – 560094
Industry Preference: IT/Banking
Location Preference: Bangalore
Please refer to the annexure for other details

6. ANNEXURE
WORKSHOPS ATTENDED
• Nurturing Smart Leaders’ Workshop
• Change Practitioner’ Workshop
PRESENT ENROLMENT
• Enrolled in CSPO training
• Pursuing POC on devOps
TRAININGS ATTENDED
• Six Sigma Training-Green Belt
• Certified Scrum Master Training
• ITIL Foundation Training
• Business Smart-Power Relationships that Work Leadership Training
• PMP FASTTRAC Training
• Web Services Overview
• Manual Testing
• Writing Skills Training
• CMMI Overview Training
• CMMI Level 5 for Dev & SVC Training
• High Maturity Practices
• Function Point Training
• Email Etiquette Training
• Trained in Finance & Banking domain
• Client Focus & Engagement
• MS Excel Training
• Overview on Android
• The Change Process: Kotter's Model of Change Management
• E-Mail Matters
IT SKILLS
Operating Systems: MS-DOS, Windows, Unix
Languages: JAVA, C, C++, EJB, Cold Fusion, JavaScript, HTML, XML, Unix Shell Scripting, Excel Macro
Scripting, Apache POI, Web Services, Manual Testing
Databases: Oracle, Teradata
Products Tools: IBM’s ISM, Service Now, Remedy, JIRA, SSRS, SONAR Cube,
Eclipse, Quest, Bugzilla (Defect Tracking), AT&T Tracker, SQL Developer, Toad.CVS, SVN,
Xmanager, Putty, RatonaL Clear Case, Rational Clear Quest, Visual Age for java, Oracle
Developer, Accurate Tools like Recadmin, Ariba
Applications: Enfinity, Accurate DREX, Kronos, Subtotal Learning Management System
Application Servers: Tomcat Server, Enfinity Server, Weblogic Server
Others: Six Sigma Green Belt, ITIL v3.0 and process areas in CMMI level 5
PROJECTS HANDLED
At MPHASIS Ltd., Bangalore

7. Title Phillips Healthcare
Time Period: July 15 – Till Date
Designation Project Manager/Scrum Master
Description: The objective of this project is to load test the eCare Coordinator application of Philips
Healthcare.
Responsibilities
• Responsible for the execution of each sprint within Scope, Time, Cost and Quality.
• Responsible to provide oversight on the Scrum Ceremonies and remove impediments hindering the progress of the
technical team.
• Participate and conduct the Scrum of scrums, Backlog grooming, Daily Standup, Sprint Planning, Sprint Review and
Demo.
• Responsible to provide oversight and support to the technical team.
• Responsible for knowledge / Resource leverage across the project.
• Second level escalation point for delivery management related issues.
• Ensures that feedback from Philips Healthcare is addressed.
Title Delivery Excellence | Tools and Automation
Time Period: Apr 14 – June 15
Designation Delivery Project Manager
Description: Mphasis has started a Tools & Automation initiative. Reducing manual effort by automating
repetitive tasks thereby resulting in effort savings and productivity improvement. Helping avoid
human errors, release bandwidth of resources for critical tasks. Applying to development,
support and testing projects. Implementing system to track and measure effectiveness.
Responsibilities
• Understanding the current engagement & the state of maturity through a combination of checklist & interviews to
assess the engagement maturity
• Collating the data points from Automation Repository & Current Stat Analysis phase & assessing the opportunities
for automation
• Guiding the team in development of the Automation Framework
• Generating automation reports, conducting cost benefits analysis
• Brainstorming with project teams & identifying the opportunities to provide maximum benefits
• Identifying opportunities are debated with the project team for feasibility of implementation
• Mapping Go/No-Go for the opportunities based on project environment constraints; listing down those
opportunities that are possible /feasible
• Scouting for artifacts within existing delivery/reuse portal and assuring the development of SLA Dashboard using
Macros as well as handling automation of ticket adapter using Java Apache POI and Oracle
• Having Brainstorming sessions with the teams across the organization and identifying automation components
using VSM Analysis, etc.
• Part of the Testing team in validating the agile workflow in the organization project based tool.
Title: Amgen (Corporate Functions CoE Lead)
Time Period: Feb’10 – Apr’14
Designation: Delivery Project Manager
Description: Amgen was a leading human therapeutics company in the biotechnology industry, located in
Thousand Oaks, CA. for 25 years, the company tapped the power of scientific discovery and
innovation to dramatically improve people's lives. The company supported all the critical
applications of Amgen and provided KTLO support as well as enhancements for existing
applications for the AMGEN Corporate applications. KTLO was an acronym for “Keep the lights
on” which essentially meant to provide round the clock support for the applications and to make
sure they are up and running. The CF COE was comprised of four streams (Human Resources/
Procure to Pay (P2P)/ Law and Corporate Compliance (LCC)/ Finance) and each stream
provided support for their respective corporate applications.
Responsibilities
Highlighted in Green were my responsibilities
• Work Management; good understanding of the IT services delivery

8. • Tracked day to day basis of project scope, schedule, effort, risk and cost
• Mitigated issues/risks in a timely manner and ensures optimal utilization of operational and financial resource
• Remained on top of the project capturing all metrics defined tracking for any deviations and applying corrective
actions
• Gained skills to resolve conflicts independently
• Involved in setting and managing SLA compliance very frequently, reports non-compliance promptly and defines
change to restore compliance
• Ensured SOW/Contract compliance; coordinate resource needs with offshore Delivery manager
• Understood the projects pricing model and billing procedures; process management quality control; root cause
analysis, base-lining, defining metrics, introducing controlled change, measuring results and productivity
improvements.
• Met compliance to the ITIL V3 processes; managed multiple teams & guiding and providing solutions
• Delegated activities within the team and monitors/reviews all tasks ; tracked and reported team hours and expenses
on a weekly basis
• Forecasted team utilization and ensure efficiency; ensures streamlined process and communication between
offshore and onsite
• Responsible for team members satisfaction and career progression
• Managed attrition at lower than the target levels
• Assessed & reviewed performance on an ongoing basis, identifying training and development needs
• Oriented and adapted the client environment quickly and made the project delivery meet the business objectives
• Effectively communicated with client ensuring all commitments made are met consistently
• Managed client expectations and keeps high satisfaction
• Ensured all issues were resolved without holding up the project
• Managed and communicated difficult/sensitive client situations tactfully
• Involved in formulating the Information Systems requirement of the client
• Provided people care including performance feedback, assessments, performance improvement planning/oversight
and compensation planning / administration for individuals allocated to the project
• Handled the day-to-day activities of the project team members to accomplish project objectives; identifying project
specific training needs
• Worked closely with “Follow the Sun” helpdesk teams to achieve excellence
• Identified and developed capability Subject Matter Experts to support applicable capabilities
Title Amgen (Electronic Dara Discovery CoE Lead)
Time Period: May’11 – Oct’11
Designation: Delivery Project Manager
Synopsis: Electronic discovery (also called e-discovery or e-discovery) referred to the process in which
electronic data was sought, located, secured, and searched with the intent of using it as evidence
in a civil or criminal legal case. The nature of digital data made it extremely well-suited to
investigation. Digital data was electronically searched with ease, whereas paper documents
were scrutinized manually. In the process of electronic discovery, data of all types could serve as
evidence. This could include text, images, calendar files, databases, spreadsheets, audio files,
animation, web sites and computer programs.
Responsibilities:
• Spearheaded the delivery of Application Development and Maintenance Services of EDD COE
• Interacted with the Client and the team located at various geographic zone
• Accountable for meeting the Service Level Agreement and client’s commitments
• Formulated the Information Systems requirement of the client; established processes and methodologies that
facilitated efficient delivery
• Participated in requirements review, planning sessions, technical design, coding and code reviews
• Followed industry standard software development techniques and best practices
• Work closely with all team members on various phases of the project
• Ensured compliance to the ITIL V3 processes
At HCL Technologies, Bangalore

9. Title: Drex and Tsumrec Production Support
Time Period: Jul’09 – Feb’10
Designation: Technical Lead
Technology: UNIX Scripting, Oracle and Accurate scripting language
Description: Drex was a reconciliation tool provided by accurate. Tsumrec was a java application which
performed reconciliation based on a number of rules.
Responsibilities
• Updated product code; built scripts, test cases, test harness/framework, etc; provided production support and
ensured system was up and running
• Rendered 24 x 7 support for 2 applications and completed trouble tickets raised by the client with the specified and
agreed SLA's
• Supported applications in production and handled client service requests
• Performed research and resolved application production problems
• Monitored the server to arrest recurring problems; participated in the change control board and change control
process, etc.
• Prepared weekly status report on all the incidents; worked on enhancements and tested the bug fixes
• Liaised with client to obtain clarifications, resolutions on the work component; ensured implementation of quality
systems within the group
• Contributed to Knowledge Management; performed Backup and Succession Planning for team members
Title: Drex Application and Database Migration
Time Period: Oct’08 – Jun’09
Designation: Technical Lead
Technology: UNIX Scripting, Oracle and Accurate Scripting Language
Description: The D-Rex (a.k.a. NXG, a.k.a. Bankrec) was an enterprise wide reconciliation solution developed
by Accurate Software to reconcile Cash Balances, Cash Postings, Trades and Open Positions with
the counterparty and in turn bring out all cash breaks. These breaks would then enabled the
operations to set right Cash Balances, Postings, Trades, etc. as need be to bring them in sync
with each other.
Responsibilities
• Performed migration of the DREX application to higher version from 2.8 to 2.12
• Handled migration of database to a higher version of Oracle 9.2 to 10.2 and Sun Solaris Version 8 to version 10.
Interacted with the accurate team and prepared test cases
• Ensured creation and execution of new test plans to verify baseline functionality of unchanged program
• Documented and logged defects in PMSmart; ran the reconciliation and carried out end to end testing
At IBM, Bangalore
Title: Platform Technology Center
Time Period: Apr’08 – Aug’08
Designation: Technical Lead
Technology: Xmanager, Putty, RatonaL Clear Case, Rational Clear Quest
Description: Platform Technology Center (PTC) was part of India Software Labs and was first of its kind
porting model. It ported SWG middleware products to multiple platforms including Websphere,
Tivoli, Lotus Software, Rational Software across all multiple platforms.
Responsibilities
• Interacted with the product development team and prepared test cases; built and tested the product
• Delivered follow-on releases and fix pack & maintenance updates not over 90 days after they were released on other
platforms; provided service and support in conjunction with the Product Service Team
Title Data Warehouse
Time Period: Aug’05 – Apr’08
Designation Application Developer
Technology Java, Cold fusion, Javascript, Oracle, Teradata
Description: The AT&T Business Systems Data Warehouse (ABS-DW) was a sales and marketing decision
support repository. The ABS-DW applications collected daily and monthly billed-usage

10. information from AT&T billing systems. Twenty-four months of data was retained in the NCR
Teradata DBMS and available for decision support analysis. ABS-DW correlated this billed-usage
information with other AT&T internal and external data. The main facts of the stored data were
revenue and minutes by month; product/service; marketing strata; and sales person.
Responsibilities:
• Analyzed and read BRD's (Business Requirements Documents) and provided feedback on needs for clarification,
high level effort estimations (through standard templates)
• Rendered the SRD to the development team based on the users requirements and provided proposal of technical
design, review with architect & analyst
• Wrote code, unit test code (test on their machine), integration test on integration development machine, contributed
to build process (usually twice a week at pre-defined days/time) and tested the build
• Carried out code review of the code developed by team; handled all the tickets created from fix to close.
• Coordinated the processes through the project development life cycle
• Ensured the quality of production version
• Managed the project artifacts and involved in Release Planning: managed and published release schedule
• Defined deliverables included in a release
• Built the integrated release package versions
• Managed dependencies across components
• Coordinated activities across company; controlled changes that would impact the release schedule
• Established release criteria; assessed release readiness; monitored and verified the progress of Release
• Obtained sign-off; approved Production Implementation, coordinated Release Deployment Activity
• Implemented Release; involved in Post Implementation Review
At HP, Bangalore
Title Eprime Development
Time Period: Aug’03 – Aug’05
Designation: Technical Lead
Technology: Java, EJB, ISML, Javascript, Enfinity Server,Oracle
Description: EPrime was a worldwide, HP.com, BtoB, eCommerce extranet. The ePrime Storefront provided
a common platform to support global, corporate & enterprise selling activities.
Responsibilities:
• Worked as an active member of a team designing the application architecture
• Analyzed and fixed architecture related code issues; supported in training the project teams, developers and
technical resources, as necessary
• Handled the entire process from analysis, design and development for all the release using HP IQMS process
• Led a team of developers in the development all the releases
• Assigned /evaluated the different bugs arising from the application (using eZilla bug tracker)
• Maintained & configured the different streams in Win CVS, which holds all the code of the application.
• Involved in tracking and measuring the progress of the different phases of the application development lifecycle in
close co-ordination with the Project Management Office
• Ensured meeting with the business teams as well as third party development team as and when necessary for the
successful completion of the project release
• Handled code walkthroughs, User Interface, and design walkthrough
Other Projects:
Title CDAT Procurement Solutions
Time Period: Jan’02 – Aug’03
Designation: Packaging Specialist
Technology: Javascript, HTML
Title: SMS Packaging
Time Period: Jan’02 – Aug’03
Designation: Technical Lead

11. Technology: Wise installer, SMS installer
Title: Telephone Directory Maintenance
Time Period: Dec’01 – Jan’02
Client: Infosys
Technology: C