World Quality Day Event by ASQ LMC UAE, and ASQ MENA in Dubai on 18-Nov-14. Presentation on "Global State of Quality" by Mr. Janak Mehta

1. Global State of Quality
At World Quality Day
In Dubai
On November 18, 2014
By Janak Mehta
President, International Academy for Quality (IAQ)
Chairman, TQM International Pvt. Ltd.
Lancaster Medal by ASQ, USA
Deming Award by JUSE, Japan
Janak Mehta, Chairman - TQMI 1

2. Content
1. Historical perspective
2. Anticipated changes in socio-economic
environment in mid term
3. Impact on professionals from quality field.
Janak Mehta, Chairman - TQMI 2

3. History of Quality Movement
Abraham Harold
Maslow
Frederick Irving
Herzberg
Fredrick W Taylor Henry Ford Kiichiro Toyoda Dale Carnegie
Taichi Ohno
Janak Mehta, Chairman - TQMI 3
1910 1914
1910
1960’S 1930’S
1943 1960’s

4. History of Quality Movement
Janak Mehta, Chairman - TQMI 4
W.A. Shewhart
1939
J. M. Juran
(1955)
Deming, W. E.
(1952)
K. Ishikawa
(1962)
S. Mizuno
(1965)
N. Kano
(1993)

5. My View on TQM Through Quality Journey
A A
P
Creativity
Jidoka
Continuous Flow
Heijunka
Policy Mgmt.
Carnegie, Maslow
& Herzog
1930’s
S QC Circles
C D
Systems
Specialists
Henry Ford
Taylor
1910’s
C D
SQC
True Empowerment
Daily Mgmt.
including 5-S
Q,C,D,S,M
Ind. Kaizen
West Japan World
• Principles, concepts & tools are
known around the world
•Driver is the competition for Survival;
occasionally Vision
•Sweat We Must
Respect for People-Customer Focus-Self Control-Intellectual Honesty

6. Why Must We Sweat?
Anticipated changes in socio-economic
environment in mid term.
Janak Mehta, Chairman - TQMI 6

7. Total Population of the World by Decade,1950–
2050 (historical and projected)
Year
Total world
population
(mid-year figures)
Ten-year
growth
rate (%)
1776 1,000,000,000
1950 2,556,000,053 18.9%
1960 3,039,451,023 22.0
1970 3,706,618,163 20.2
1980 4,453,831,714 18.5
1990 5,278,639,789 15.2
2000 6,082,966,429 12.6
1
2010
6,848,932,929 10.7
1
2020
7,584,821,144 8.7
1
2030
8,246,619,341 7.3
1
2040
8,850,045,889 5.6
1
2050
9,346,399,468 —
Industrial revolution – Focused on
manufacturing
• Transfer of wealth from East to
West i.e. to Europe followed by USA
• Resulting in unprecedented
prosperity in those regions
• Prosperity in Asia & Africa declined;
leading to poverty & disease.
• Massive reconstruction after the War
led to economic prosperity in West
• In East: Japan led the way in
Improvement; Asian Tigers followed
• Healthcare improvement &
reduction in mortality led to rapid
population growth,
• Disparity in living standards increased
Source: US Census Bureau – International Data Base

8. Total Population of the World by Decade, 1950–
2050 (historical and projected)
Year
Total world
population
(mid-year figures)
Ten-year
growth
rate (%)
1776 1,000,000,000
1950 2,556,000,053 18.9%
1960 3,039,451,023 22.0
1970 3,706,618,163 20.2
1980 4,453,831,714 18.5
1990 5,278,639,789 15.2
2000 6,082,966,429 12.6
1
2010
6,848,932,929 10.7
1
2020
7,584,821,144 8.7
1
2030
8,246,619,341 7.3
1
2040
8,850,045,889 5.6
1
2050
9,346,399,468 —
Since 1990’s: Information revolution,
triple convergence & globalization of
trade has contributed to:
• Improvement in Earning capacity and
consumption in developing countries
Particularly China & India
• Commodity prices (oil & gas) increased
• Realization is growing that current
consumption levels are not sustainable
• Earth’s resources are depleting
• Damage to environment is enormous
• Population is growing
• Consequences could be disastrous
for everyone
Source: US Census Bureau – International Data Base

9. Increase in Consumption Rate
Estimated Increase in consumption rate over next 12 years
Over next 12 years expected growth:
In world population is 1 Billion
In Middle Class is 1.8 Billion
* Considering increase in population
Population
in Billions
Per capita
consumption
rate
Consumptio
n Rate *
% Increase in
consumption
rate
2007 2020 2007 2020 2007 2020
Developed
world 1 1 32 32 32.0 32 0.0
China 1.3 1.5 3 20 3.9 23.1 491.7
India 1.1 1.3 2 15 2.2 17.7 705.8
Others 3.1 3.8 1.5 10 4.7 12.3 163.6
Total 6.5 7.6 42.8 85.1 99.0
Source: Jared Diamond, Geographer & Historian; Essay in NY Times (January 2, 2007)
Need double the
resources?

10. Water Bodies: Lake Chad, Africa; 20% of what it used to be
Food shortage; livelihood; poverty; wars amongst four nations

11. Glaciers: Gangotri Glacier, Himalayas; Melting
Rapidly due to Global Warming
Causing: Floods; silting; loss of livelihood; shortage of water; poverty

12. Global Warming; Rising Sea Levels;
Accompanying land loss & human misery

13. Ecological Changes
Contributed by people in the form of harmful impact of human
activity. Leading to:
Global warming
Disease
Degradation of forest
Pollution of water
Degradation of land
Exhaustion of non renewable resources
Deadening of the Ocean Zones
Ageing population

14. Current Economic / Financial System has
broken leading to hardship for many
people around the world

15. Earth and Ecosystem is
not considered part of
The current economic /
business system / model

16. Current and Future Issues
Bulk of the growth is /
will be in poor countries
Large concentration of young people;
And lack of availability of working age people
Substantial increase in need for resources like
Food; Water; Energy; Minerals; Forests
Where would the 2.3 times the current resources come from?
If starved of basic needs:
Food, Health, Housing, Energy, Education, Employment
May lead to:
Violence, Civil Unrest And Extremism

17. Distribution of IAQ Academicians
4
30
3
5
1
12
8
16
2
7
1 15
5
Region Wise
17
Until 2008
17

18. International Academy for Quality
(IAQ)
"A community of the world's leading executives,
practitioners and academics dedicated to
promoting the cause of quality.“
132 members – 97 active
From 38 countries
Founded in 1966 by:
18

19. Distribution of IAQ Academicians
Region Wise
4
30
3
5
1
12
8
16
2
7
1
6
6
5
6
1 10
1
3
2
Compliments to HM Gregory
Watson for this initiative
Honorary Emeritus Corresponding Total
11 14 10 35
Category Wise
Academicians Companion Associates Total
19
70 6 21 97

20. Future of Quality as I see
• Quality has relevance only when it touches people’s life.
• From all accounts the future is expected to be ever more challenging,
especially with respect to quality in health, education, environment and
ageing.
• Quality as a profession has undergone change and likely to change further.
In future there will be no such people as quality professional as we know
today. Everyone in every function is responsible for the quality of output.
Technological solutions will probably find the answers for
sustenance.
Relevance of quality will only enhance as we struggle to reduce waste.
• Quality principles will be more important to follow.
• Quality concepts will change in relation to the environmental changes.
• New quality techniques will be needed to address the needs of new
technologies, products and services.

21. 21
Skills of a Quality Professional
Conceptual skills
Diagnostic skills
Question-asking skills Training Skills
Facilitation
skills
People skills

22. 22
Abilities of a Quality Professional
LEAN
BPM
Safety
Environment
Governance
Sustainability
SIX
SIGMA

23. THANK YOU FOR YOUR TIME &
INTEREST
JANAK MEHTA
(Chairman & Managing Director)
TQM International Pvt. Ltd.
President, International Academy for Quality
Email : janakmehta@tqmi.com
23

24. Janak Mehta, Chairman - TQMI 24