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Straightforward Identity Management Minimizes Routine Administration Costs
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Straightforward Identity Management Minimizes Routine Administration Costs
1.
NetWrix Customer Case
Study Straightforward Identity Management Minimizes Routine Administration Costs Customer: Population Council “We were looking for a simple solution that would provide Web Site: www.popcouncil.org end-user identity management capabilities that minimized Number of Users: 600 involvement from the IT help desk. NetWrix Identity Industry: Others Management Suite is a no-nonsense solution that has done that and more.” Solution: Identity Management Stan Mierzwa, IT Director, Population Council Endpoint Management The Population Council is an international, nonprofit, Products: nongovernmental organization that seeks to improve the well-being NetWrix Identity Management Suite and reproductive health of current and future generations around the world. Established in 1952, the council conducts research Vendor: in three primary areas: HIV/AIDS; poverty, gender and youth; NetWrix Corporation Phone: 888-638-9749 and reproductive health. With 21 offices in 18 countries around Web Site: www.netwrix.com the world, the council relies on thousands of employees in many different time zones to continue upholding the global mission. Customer Profile: Mammoet, the global industry Challenge: Routine Identity Management Places Unwanted leader in integrated heavy lifting and Burden on IT Help Desk transportation services, specializes in customer-driven and tailor-made As a global non-profit with thousands of employees stationed around solutions for both on-shore and the world, the Population Council’s IT department had its hands offshore projects. Through the full working around the clock to provide quality IT support and company’s turnkey lifting operations, administration. With so many different users positioned across the off-shore ship wreck removal and a globe, identity management had become a huge burden. strong commitment to people and equipment, Mammoet prides itself “We were looking for a no-nonsense simple solution to provide a in providing the best and most cost- user identity management tool that would minimize our IT help effective service for its clients. desk efforts,” said Mierzwa. “Our organization is spread across 18 countries in many different time zones, and at the end of the day, we wanted our staff to be able to do their day jobs without user account administration.” Following an internal audit that suggested more attention be directed toward system accounts, however, it was clear that failing to provide sufficient identity management was not an option. The IT department was Copyright © NetWrix Corporation. All rights reserved.
2.
NetWrix Customer CaseCase
NetWrix Customer Study Study in search of a balance that would enable account Proven Result: IT Help Desk Relieved of administration, including inactive account deactivation Routine Responsibilities and self-service password management, without interfering with daily tasks or valuable time that could Since installing NetWrix Identity Management otherwise be spent working on important projects. Suite, the Population Council’s IT department has enjoyed the benefits of automated identity “We did look at various integrated solutions, but management without the hassle of administrative needed something that would permit for a quick support tickets and an inundated IT help desk. As a deployment,” said Mierzwa. result, the organization has proactively responded to the suggestions made during its internal auditing, Solution: Streamlined Identity Management and has done so without making any major It wasn’t long before the Population Council infrastructure alterations and expensive employee discovered NetWrix Identity Management Suite, training. a fully-integrated solution that would streamline “The NetWrix Identity Management Suite was very identity management. The Identity Management easy to implement, and it enabled us to meet an Suite automates user identity lifecycle, enables self- internal auditing requirement,” Mierzwa said. “It has service password management capabilities, helps to also allowed us to monitor unused accounts more enforce strict password policies and minimize the IT actively, and it sends automated alerts that notify us help desk costs. The solution puts much of the simple when an old account has been deactivated.” routine responsibilities into the hands of the end users themselves, inherently removing mundane tasks from Reflective of their satisfaction with the NetWrix Identity Management Suite is the fact that following the hands of the IT help desk. their deployment, the Population Council has since “We decided to go with NetWrix because of the decided to look into deploying additional solutions free trial and the quick technical support that they from NetWrix. provided when we wanted to get a demo version “I am happy with the decision that we made to go going,” Mierzwa said. “The service that we’ve with NetWrix,” said Mierzwa. “In fact, we are now received from NetWrix since has continued to be interested in some additional NetWrix solutions, good ever since, as they are quick with follow-ups such as the File Server Change Reporter for file and even getting senior developers on the line when share access permission auditing. needed.” The NetWrix Identity Management Suite takes much of the administrative burden off the IT About NetWrix Corporation help desk through self-service password management capabilities, proactive prevention of password Established in 2006, NetWrix Corporation provides expirations via automated e-mail reminders, automatic innovative and cost-effective solutions that simplify de-provisioning of inactive Active Directory user and automate the management of Windows accounts, simplified management of privileged networks. With in-depth knowledge and experience managing Windows environments of all sizes, the accounts and more. “We love the fact that the product company delivers solutions to meet complicated was so simple to install and get working,” Mierzwa business requirements while fulfilling the best added. “Very little training was needed for IT staff or expectations of IT professionals. the users, so it was very easy to implement.” Copyright © NetWrix Corporation. All rights reserved.
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