The Myths & Realities of Managed IT Services

1. Live Webinar:
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Welcome!

2. Webinar Details
• Presentation is roughly 30 minutes
• All phone lines are muted
• If anyone has any questions during this webinar – please type them in your
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3. Today’s Presenters
Steve Moisoff
Senior Cloud & Managed
Service Solutions Executive
Net@Work
Cando Wango
Solutions Architect
Net@Work

4. 180+ Business
Technology Architects
and Consultants
IT Road
Mapping
& Strategic Planning
Business
Process Review
Ecosystem
BI, Analytics
& Reporting
Cloud & IT
Managed Services
ERP/
Accounting
Web Development
& e-Commerce
Sister Company
Payment
Processing
SWYPE
Sister Company
CRM &
Marketing
Automation
HRMS/
Employer Solutions
Document
Management
Compliance
Solutions:
Sales Tax | Fixed
Assets
Managed Print
Services
Sister Company

5. Today’s Agenda
1. Myth Busting Managed Services
• Managed Services and Operations
• Managed Services and Technology
2. Next Steps
RE: Managed Services Implementation

6. Defining Managed Services
Managed Services is essentially the business of Risk
Mitigation and business Resilience with the goal of
maximizing uptime = more effective employees.
It is defined as the practice of transferring day-to-day
management responsibility and risk as a strategic
method for improved effective and efficient operations.
an
▪ With Managed Services: Proactive support model aimed at
best practice IT service levels.
▪ Without Managed Services: Reactive services model aimed at
fixing, not preventing.
The goal is to proactively run IT more efficiently and effectively.

7. Most Common Myths of Managed Services: Operations
1. Managed Services will be expensive and I will be
slammed with extra charges
2. Managed Service Providers are all the same
3. I am not getting my money’s worth
4. We can do the same in-house, as a result I don’t
outsource my IT (or I don’t need an IT Team if I
have an MSP)
5. An outside IT provider does not
require management

8. 1. All your technology Is covered under Managed Services
2. Security is covered under Managed Services
3. Recovery from a malicious or disruptive event is included in
Managed Services
4. Help Desk support is not local, difficult to deal with, and
often not available when you need them
Most Common Myths of Managed Services: Technology

9. Conclusion
Understand the details of the contract
• Detailed Coverage and Exclusions
Make sure the client sets the correct expectations regarding:
• What needs to be initially changed in your environment
• Regularly Scheduled Reviews
• Reports available and Frequency
• Change Order Controls are in Place
Conclusion

10. Next Steps
Next Steps
• Understand and identify/define your vendor
Managed Service Requirements
• Determine if the proposed Managed Service
Agreement/Contract is in line with the above

11. Please type in
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12. Thank You For Attending!
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Or you can reach out to us via the information below!
Steve Moisoff | Net@Work
Senior Managed Service Solutions Executive
Phone: 212.997.5200 Ext. 1735
Direct: 646.293.1735
smoisoff@netatwork.com
www.netatwork.com