CSUN 2011: How to Eat an Elephant: Tackling Web Accessibility in a Large Corporation

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Wednesday, March 16, 2011, San Diego Humana's Accessibility team relays the challenges they faced instituting web accessibility across a Fortune 100 company. The team will share successes and lessons learned. Lisa Barnett Humana Wes Dillon Deque Systems Preety Kumar Deque Systems, Inc Sharron Rush Knowbility, Inc. Elle Waters Humana

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How to Eat an Elephant: Tackling Web Accessibility in a Large Corporation Elle Waters & Lisa Barnett Humana Inc. 03/16/2011

Our corporate context Accessibility program case study: Humana Inc.

Humana background ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Our initial questions ,[object Object],[object Object],[object Object],[object Object],[object Object]

Challenges and Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Challenges we face Benefits we enjoy

Our experience standing up a new program Accessibility program case study: Humana Inc.

Our approach and business case ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

We looked internally for something similar : ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How we assessed risk ,[object Object],[object Object],[object Object],[object Object],V I S I B I L I T Y O V E R S I G H T Highest Risk Lowest Risk

How we prioritized and scheduled effort ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Our integration into Humana’s SDLC ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

We needed a business testing tool ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Our biggest “wins” ,[object Object],[object Object],[object Object],[object Object],[object Object]

Initial learnings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Human Resources ,[object Object],[object Object],[object Object],[object Object],IT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Marketing ,[object Object],[object Object],[object Object],Misc/other ,[object Object],[object Object],[object Object],[object Object],[object Object],Legal ,[object Object],[object Object],[object Object],Humana Web Accessibility & Usability Program Humana’s Decentralized Business Model

Why a Marketing/IT partnership works for us ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Recommendations Accessibility program case study: Humana Inc.

What we wish we’d known when we started ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Questions? Deque, the experts, are here!

Top ten things to get started ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Our progress to date

8-Step Implementation Model From WebAIM.org: 1: Gather Baseline Information 2: Gain Top Level Support 3: Organize a Web Accessibility Committee 4: Define a Standard 5: Create an Implementation Plan 6: Provide Training and Technical Support 7: Monitor Conformance 8: Remain Flexible Through the Changes

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