Cisco Connect 2018 Philippines -

1. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Introducing Cisco DNA Assurance
- The Future of Network Performance Management
Ronald Tan
Enterprise Networking – ASEAN Leader

2. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Question ?
1. Network
2. Server
3. Application
4. Power
5. Anything Else
As a User of IT Services in your Enterprise, WHAT do you
Suspect when you are UNABLE to access an application ?

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Day in the life of a Network Admin
Wireless Network Issue
Increased Latency
WAN Network Issue
Application Problem
Server Problem
User Problem
Network is so
slow I cannot get
any work done
today
I do not see
anything
wrong
End Users
Network
Admin
What the User see’s What Network Admin sees What could happen
ping – OK
show ip route - OK
traceroute - OK
show interface - OK

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The BIG problem statement!

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Network Quality is a Complex, End-to-End Problem
* Both = Join/roam and quality/throughput
APs
Local WLCs
Network services DCOffice site
ISE
Mobile clients
CUCM
Client firmware
AP coverage
WAN Uplink usage End-User services
RF Noise/Interf.
Cisco Prime™
Configuration
AuthenticationWLC Capacity
WAN
Client density
Affects Join/Roam
Affects Quality/Throughput
Affects Both*
DHCP
Addressing
WAN QoS, Routing, ...
100+ points of failure
between user and app
With 50K+ permutations!
What is the problem?
Where is the problem?
How can I fix the problem fast?

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Too Many Tools
Fragmented visibility
Closed interfaces / Silo’d views
Devices queried multiple times
Different protocols/mechanisms
Reactive Systems
Always playing catch up
Not designed for analytics
Inconsistent API architecture
Specialized knowledge required
Limited Insights
Limited data that is not
actionable
My report vs your report
No view of state changes
Lacking context or feedback
loop
RIGID CLOSED/
PROPRIETARY
LACK OF
INTELLIGENCE
Today’s tools are limited and do not address
network needs
6

7. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
IT Challenge
43%
of IT Time Spent
on Troubleshooting
Replication challenge
Slow resolution
Data collection
Network operators spend 4X more time collecting
data than analyzing while troubleshooting
It’s impossible for IT to troubleshoot if they cannot
replicate the issue or see it in real time
Half of WiFi issues take more than 30 minutes to
resolve

8. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
The Network. Intuitive.
Powered By Intent.
Informed by Context.
Intent Context
Security
Learning
Campus | Branch | WAN | Data Center
Intent Based
Networking
DNA Center
AnalyticsPolicy Automation
Intent-Based
Network Infrastructure
Switching Routers Wireless

9. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
What is Context?
Who, What, Where, When, How
Application performanceDevices
Network
Jane’s Devices
Jane Smith
Jane’s Applications
360◦ Contextual Graph Data Granularity Historical, Real-time, Future
Cisco Context

10. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Transforming network operations through actionable insights and simplicity
Introducing Cisco DNA Assurance
Right Place Right Time Right Action
Quick Problem
Isolation
Replicate the
Problem in data
Resolve the problem
Decisively

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DNA Center Appliance
Automation Software Module
Assurance Software Module
DNA Automation & Assurance Solution
Components
DNA Center
Design Provision
Policy Assurance
Router Wireless LAN
Controller
Access
Point
Switch
Cisco® Identity
Services Engine
DNA-Ready Hardware
and
Non-DNA-Ready Hardware
11

12. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Right Place:
Isolation
How Cisco Does It?
360◦ Context Graph – connected
view of users, clients, applications
and network, end-to-end
Wi-Fi Analytics
for iOS
DNA Center
Assurance
Event driven telemetry
Everything as a sensor –
Granularity
BEFORE
Hours finding
needle in the
haystack
AFTER
Get to root
cause
in minutes
12
Of WiFi Issues
take more than 30
minutes to resolve
50%

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Disassociation
Reason
Dis-associated
from AP
Session
Duration
Time Location – Building
Flr
DHCP Failure AP1 23min 10sec 23:30:15 – Dec-2-2018 SJC24 / 1F
DHCP Failure AP1 5min 10sec 23:30:15 – Dec-2-2018 SJC24 / 1F
Device internal
state reset
AP1 10min 10sec 23:30:15 – Dec-2-2018 SJC24 / 1F
DHCP Failure AP2 1min 10sec 23:30:15 – Dec-2-2018 SJC24 / 1F
Captive Portal
failure
AP2 52sec 23:30:15 – Dec-2-2018 SJC24 / 2F
Captive Portal
failure
AP2 2min 10sec 23:30:15 – Dec-2-2018 SJC24 / 2F
Miscellaneous
Reasons
AP2 30min 10sec 23:30:15 – Dec-2-2018 SJC24 / 1F
Apple Insights
Support per device-
group Policies and
Analytics
Insights into the
clients view of the
network
Provide clarity into
the reliability of
connectivity
1 2 3
Device Profile Wi-Fi Analytics Assurance
Client shares
these details
1. Model e.g. iPhone 7
2. OS Details
e.g. iOS 11
Client shares
these details
1. BSSID
2. RSSI
3. Channel #
Client shares
these details
Error code for why did
it previously
disconnect
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14. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
From Network Data to Business Insights
IPAM
CMX
AppD
IPSLA
SNMP
OID
Telnet
DNS
MIB
Ping
CLI
DHCPAAA
Syslog
Netflow
Traceroute
Complex
correlation
Steam
Processing
Metadata
extraction
Clients Baseline
Application Network
Network Telemetry
Contextual Data
Complex Event
Processing
Correlated Insights
Guided
Remediation
Everything as a Sensor
Over 100+ Actionable Insights
Client | Applications | Wireless | Switching | Routing
001110101100110
1010110010
00101101
0110100
1101101
00101
101
101011
00110
10101
10001
10011

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How Cisco Does It?
Full Contextual State – 14 days of
history
Right Time:
Problem Replication
Predictive trends to resolve
issues before they are problems
Proactively test drive the network
BEFORE
Wi-Fi issues come
& go. If you cannot
replicate, you
cannot solve
AFTER
Network Time
Travel with full
context
Aironet Active
Sensor
DNA Center
Assurance
15
Of organizations have
10% or more of their
users experience a Wi-Fi
issue in a typical week
47%

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Aironet Active Sensors
Use a powerful network testing
solution endpoint to put yourself
anywhere in your network.
IT
Cisco’s network sensors
allow you to see the actual
performance of applications
and services from a users
point of view.

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Right Action:
Resolution
BEFORE
Continuous training
AFTER
Leverage 30
years of industry
experience
How Cisco Does It?
Step by step Guided Remediation
based on 30 years of Cisco
networking expertise and best
practices
Extending network context to
improve business operations
efficiency with Operational
Insights
DNA Center
Assurance
Operational
Insights
of organizations say a
single hour of downtime
costs over $300K
17
81%

18. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Office Site Network
Services DC
WAN
Local WLCs
APsMobile Clients
Turn Data into Insights: End-to-End Assurance
SFCDC
SNOW
BOX
Cloud Apps
On-boarding
& connectivity
Configuration
compliance
Visibility &
performance
Network
health
Machine Learning Predicts Issues Before It Impacts the Business
DHCP
CUCM
NMS

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Challenges
• Eight campuses including Texas Medical Center (13
buildings), seven comunity hospitals and 150 off-site
locations comprised of emgerency, imaging, and
primary care offices
• A small staff: ten full-time employees, but only four
people dedicated to wireless.
• What’s the problem: With up to 50,000 clients on the
network each day, wireless roaming and
authentication issues arise but users may not
necessarily report those issues. Wireless connectivity
plays a critical role in patient care and satisifaction.
Solutions & Outcomes
Cisco’s DNA Center helps Houston Methodist Hospital
achieve:
• Better access to data: with a mostly wireless
network, is able to easily detect devices throughout
the network and solve any issues with the help of
analytics.
• Spolier Alerts: DNA Center helps the team to target
small issues before they become big problems.
Customer Case Study
Houston Methodist Hospital
Interview with Manuel Ortiz III Senior Wireless Engineer, HMH
I like that DNA Center helps me
find problems proactively, before
users contact me.
“ “

20. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Challenges
• A large campus: Over 8,000 acres and 45,000
clients daily at peak times. More devices during one
of the University’s many on-campus events.
• Lots of people, using lots of apps: With more than 20
different types of wireless client hardware in use on
campus, all need to work on the network. Issues can
arise when supporting students’ personal streaming
devices and smart home applications.
Solutions & Outcomes
Cisco’s DNA Center helps Stanford University to
achieve:
• Information, where you need it: “DNA Center has the
opportunity to be the Holy Grail of wireless
management,” Norris said. “The products is focused
on providing the end-user with all of the information
needed to design, run and troubleshoot a large
network. The client data is presented in a clear and
thoughtful way, providing all of the data you need
within two or three clicks.”
Customer Study
Stanford University
Residential Dept.
Drew Norris, Sr. Network Engineer, Stanford University
Cisco DNA Center is a great idea
packed with a lots of potential.
Cisco is moving in the right
direction!
“ “

21. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Challenges
• The same experience at every park: unlike other sports,
MLB is attempting to standardize the wireless network
at all of their parks. This way fans of any team will have
the same customer experience, no matter what park
they call home.
Solutions & Outcomes
• Cisco Consistency: 18 out of 30 MLB parks are
equipped with Cisco products allowing for the
standardization and consistencey that Major League
Baseball desires.
• DNA Center starts in KC: Kauffman Stadium in Kansas
City, MO is the first ballpark that is equipped with Cisco
DNA Center. The plan is for all 30 stadiums to follow
suit.
• Already a hit: Once DNA Center was installed, an issue
about performance degredation was spotted. Using
DNA Center, the IT Manager was able to drill into the
source and found that a switch interface—specifically an
old, extended cable—was to blame. The cable was
replaced and the Wi-Fi ran better than ever.
Customer Case Study
Major League Baseball
Interview with Matt Swartz Advanced Services Principle Engineer Cisco
Without Cisco DNA, solving this
issue] was like looking for a needle
in a haystack!
“ “

22. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
In Closing…
Start your IBN
Journey
Begin your
Journey with
Assurance
Leverage Base
Automation &
PoV SDA
Cisco Starter Kits Available, work with your
account team and partner
Assurance = Insights & Network Analytics
that you can take action on
Leverage Base Automation for Configuration
SDA PoV in Green/Brownfield Environments
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End-to-end visibility – Network/Client Health
• Client Health Summary
• Onboarding, RF and Client Profile info
• Network Health Summary
• Control, Data, Policy Plane and Health info
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End-to-end visibility –360 views of users &
devices
• Single location for all user
information and every user device
• History of performance for each
user device
• Proactive identification of any
issues affecting user’s experience
• Single location for all user device
related user information
‒ Connectivity graph with health
score of all device on the path
‒ Application performance
‒ Device KPIs
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Network Time Travel – Go back in time to
understand the network state when issue occurred
• Rewind time to when the issue
occurred
• All the information on the user
or network device 360
changes to the selected time!
• History shows critical events
• Identifies when issues
occurred!
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26. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Insights with Guided Remediation Actions
Detailed drill
downs to
identify the
impact quickly
Guided Actions
to help
remediate
issues quickly
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