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Descargar para leer sin conexión
in social media
@hannahjthorpe
500 million tweets per day
936 million daily active
Facebook Users
70 million photos posted per
day on Instagram
Commanders Intent
•
•
•
•
A Good Brief?
•
•
•
•
The Psychology of Sharing
http://nytmarketing.whsites.net/mediakit/pos/
73% say they process
information more deeply,
thoroughly and thoughtfully
when they share it
The Psychology of Sharing
http://nytmarketing.whsites.net/mediakit/pos/
85% say reading other
people’s responses helps
them understand and
process information and
events
1. To Define Ourselves to others
2. To Build and Grow
Relationships
3. Self fulfilment
4. To support a cause or brand
• Altruists
• Careerists
• Hipsters
• Boomerangs
• Connectors
• Selectives
voice
Your brand personality described in an
adjective. For instance, brands can be
lively, positive, cynical, or professional
https://blog.bufferapp.com/social-media-marketing-voice-and-tone
tone
A subset of your brand’s voice. Tone
adds specific flavour to your voice
based on factors like audience,
situation, and channel
https://blog.bufferapp.com/social-media-marketing-voice-and-tone
If my brand were a person, who would it be?
Who is going to read it?
What is the reader going to be doing/thinking
when they read your message?
What if something goes wrong?
http://www.themediaflow.com/blog/brand-identity-twitter
Hamdi Ulukaya, 2012, Interview with Harry Smith, Rock Center, NBC-TV
Chobani
Fast response time
Respond to every tweet
Problems resolved in public eye
Social Measurement
•
•
•
•
Traffic
• Absolute numbers
• % YoY growth
• Content page landings
• Other referrals
Performance
• Time on page
• Bounce Rate
• Avg. No. Pages visited
Quantitative vs Qualitative
• Total audience
size
• Comparison to
competitors
• Impressions
• Audience
location
• Demographics
• Most influential
followers
Image Credit: https://www.flickr.com/photos/upsand/
Image Credit: https://www.flickr.com/photos/hazzat/
Image Credit: https://www.flickr.com/photos/laenulfean
Increase Efficiency=Tools
• Buffer
• Twitter Analytics and Facebook Insights
• Rival IQ –rivaliq.com
• Shared Count - sharedcount.com/
Resources
@hannahjthorpe
Psychology of Sharing:
http://nytmarketing.whsites.net/mediakit/pos/
Chobani Case Study:
Chris Malone and Susan Fiske, The Human Brand- How we relate to People,
Products and Companies
Tone of Voice
https://blog.bufferapp.com/social-media-marketing-voice-and-tone
https://www.distilled.net/tone-of-voice/

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