Nick krest offer a comprehensive range of smart and innovative facilities management solutions that target cost effective and sustainable results at clients’ facilities and workplaces.

1. Nick krest - EXECUTIVE DIRECTOR OF OPERATIONS
Financial Management
Introduced financial management tools and taught entrepreneurial skills with NYU professor
partnership.
Led 9 financial management professionals, a 15-person administrative staff, and internal
support for 170 internal IBM customers.
Handled all P&L and back office operations, including HR and financial management.
Coordinated community events and fundraising endeavors Administered financial
management, planning systems, and controls Developed individual program budgets
Directed overall organization and financial management of agency operations and functions
according to approved policies, procedures and standards.
Provided superior administrative support to president, including correspondence, legal
documents, financial management, and communications and policy compliance.
Ensure Compliance
Delivered training to ensure compliance with corporate systems, licensing requirements,
accounting and contract standards.
Evaluate and monitor mental health agency programs to ensure compliance with state rules
and regulations.
Served as Finance Director to ensure compliance with all Federal and State regulations.
Partnered with other Health Plan Executives to ensure compliance with NCQA
requirements.
Oversee clinical records to ensure compliance with Department of Social Services.
Developed, implemented and monitored policies and procedures and performance
standards to ensure compliance with Nevada Gaming regulations and Internal Controls.
Customer Service
Finalized large-scale data and network operations centers for internal operations and in
support of market-differentiating customer services.
Strengthened business decisions with real-time metrics and long-range strategies allowing
better observation of current customer service practices.

2. Received numerous accolades from clients and internal business partners regarding
partnership and customer service.
Lead Customer Service Assistant responsible for resolution of escalated customer issues.
Maintained customer service relations with several international clients.
Provide Customer Service to clients internally and externally.
Deliver a superb customer service experience.
Managed customer service initiatives successfully.
Received numerous commendations and was voted employee of the year in 1999-2000 for
administering top quality customer service and sales development.
Converted the center from a collections call center to one handling the more complex calls
of technical support and customer service.
Managed a leadership team that achieved significant revenue, and cash flow growth while
improving customer service and streamlining operations.
Provided postal support for 14,000 personnel and 16 geographically separated organizations
in the company's largest customer service area.
Key Accomplishments: * Improved Gaming Department's player offerings * Key participant
in customer service initiatives and programs
Provided ongoing support for internal and external clients in an ongoing effort to provide
excellent customer service.
Managed all aspects of customer service by providing excellent customer service for
customers throughout the US.
Provided top-notch customer service to clients, which resulted in significant increases in
customer satisfaction.
Managed the operations of the company including web development, customer service and
marketing efforts.
Implemented advanced technologies that reduced costs and redundancy in sales and
customer service processes.
Focused employee training initiatives on accuracy, efficiency, consistency, and customer
service.
Managed all functions of Customer Service/Business Operations for the New York/Northern
New Jersey Region.

3. Facilities Management
Supervised all operations of firm including Traffic, Production and Facilities Management.
Risk and Operations Management Property and Facilities Management Executive Protection
Develop operational functions essential to increasing firm's productivity such as overseeing
management related issues, facilities management, and acquisition.
Reformulated training and development of all operations in Marketing plans, distribution,
travel, event management and facilities management.
Retained by the owners of PriCellular Corp. to direct all business operations relating to
Procurement and Facilities Management.
Strategic Plan
Prospected company talent potential and developed/executed leadership growth plans for
individuals in alignment with the company's strategic plan.
Contributed as an integral member in the strategic planning, construction and
establishment of corporate technology directives.
Coordinate and Hosting special strategic planning workshops, facilitate planning and control
of information systems
Provided financial analysis and strategic planning to Board of Directors.
Created strategic plans and precise execution for several renovations.

4. Participated in numerous strategic planning and process improvement initiatives.
Lead creation of organizational strategic plan and execute.
Direct the Executive Branch Operations in strategic planning and implementation of all
processes, issues and products affecting branch operations network.
Defined a new strategic planning process driven by market analysis, product pricing and
revenue projections, and overall profitability goals.
Selected for attendance to and graduated from the highly competitive US Army War College
with a masters degree in strategic planning
Directed clinical operations for four LASIK centers, developed strategic plan for
marketing/advertising for each center and tracked results.
Directed strategic planning and business operations of U.S. Medical Affairs Division,
reported to SVP, Global Medical Affairs.
Assisted in creating the three year strategic plan to grow a Center of Excellence by $15M in
revenue.
Reported directly to the Board of Directors and engaged in strategic planning with the Board
and leadership team.
Developed business and strategic plans around using Targets business walks to teach coach
and train the leadership team.
Participate with the Board of Directors in developing a vision and strategic plan to guide the
organization.
Facilitate the strategic planning process for the company working with the Executive Team
and Senior Operations Team.
Leveraged training in strategic planning, SWOT analysis, 6 Hats creative thinking, and SOAR
analysis.
Developed and implemented strategic plan consolidating 21 print and insertion sites into
four end state sites.