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Unbreakable: Culture + Brand
Nicole Williams
Head of Product, SilverStripe
Co-founder, Summer of Biz
Culture is
your strongest
competitive
advantage
➔ Unbreakable bond
➔ Power of great culture
➔ Common culture myths
➔ The role of gender
●
Who are you?
One employee
One blog post
-$10 Billion company value
https://www.susanjfowler.com/blog/2017/2/19/reflecting-on-one-very-strange-year-at-uber
Super pumped
Always be hustlin’
Bold
Culture = brand
Two sides, same coin
It’s not yoga, dogs at work or
Friday beers.
Culture is...
Strategy → where we’re going
Culture → readiness to act
Forget cultural fit.
Seek cultural add.
Competitive Advantage
Best in world / Hard to copy / Desirable
Architect your brand
around your culture
Don’t try to force culture to follow brand
What are we
waiting for?
Myth 1:
Culture just happens
Values first,
Culture second
Honesty
Over comfort
Continuous improvement
Over perfection
Collaboration
Over control
Adaptability
Over guarantees
Camaraderie
Over corporate culture
Myth 2:
It’s impossible to measure ROI
"...the job of senior leaders is to create
context… why are we doing this rather
than invent content - the who, what,
when, how.”
Mike Bennetts, CEO, Z Energy
Increased share price in
commodity market
Shell NZ was purchased for $700M in 2010
Z Energy publically listed in 2014 at $1.5B
Culture is a
growth multiplier
Companies that prioritise culture perform better overall
in stock market (Glassdoor report 2009-2014)
Measure culture
like customer satisfaction
You can’t manage
what you don’t measure
Agile mindsets
Myth 3:
Culture belongs to HR
Top-down support
We become what we allow
Females make up
76% HR entrants
75% Marketing entrants
7% Director level
http://www.bizreport.com/2013/10/research-reve
als-gender-gap-in-top-marketing-positions.html
Only 17%
of board members
are female
NZ private sector companies
Culture is
your strongest
competitive
advantage
Unbreakable: Culture + Brand
Nicole Williams
Twitter: @envycollect
Head of Product, SilverStripe www.silverstripe.com
Co-founder, Summer of Biz www.summerofbiz.co.nz
Imagery CC0 with thanks to www.unsplash.com

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Culture and brand - an unbreakable bond