Emotional intelligence taps into a fundamental element of human behaviour that is distinct from your intellect.The communication between your emotional and rational ?brains? is the physical source of emotional intelligence. The pathway for emotional intelligence starts in the brain, at the spinal cord. Your primary senses enter here and must travel to the front of your brain before you can think rationally about your experience.The awareness that emotional intelligence has become an important job skill, even surpassing technical ability, has been growing over the last number of years.As teamwork becomes increasingly important in the workplace, people who are able to understand, get along with and work well with others will become increasingly sought after. Highly emotionally intelligent people have well developed people skills allowing them to develop relationships with a diverse range of personalities and people from various cultures and backgrounds. People who are able to work well with others have sought after attributes in an increasing globalization and evolving diverse workplace.

1. Emotional Intelligence At Work
-Nidhi

2. So what is emotional Intelligence??
 Emotional intelligence or EI is the ability to understand and manage your own emotions,
and those of the people around you.
 For leaders, having emotional intelligence is essential for success. After all, who is more
likely to succeed – a leader who shouts at his team when he's under stress, or a leader
who stay in control, and calmly assesses the situation?
Self - Awareness

3. 5 Important Domains of Emotional
Intelligence
Emotional
Intelligenc
Self-
Awareness
Motivation
EmpathySocial
Self-
Regulatio

4. Are we all Emotionally Intelligent ??
 May be Yes or may be not !!
 So what’s the root cause ??
Root Cause lies in the roots of the education system –
 Our educational system gives stress on IQ and not on EQ. We are taught History, Hindi,
English, Geography, Physics, Anthropology, Botany, Computers, Medicine, Engineering etc.
 We are not TAUGHT how to handle frustration, anxieties, stress, failure, depression, burnout,
inferiority complexes, ego problems etc.
 We are not told to learn how to manage emotions i.e. interaction, coordination, Adjustment,
communication
 We are expected to learn all these from our parents, peer group of other role models
 At the later stages of our lives we are told to master emotional competencies to be
successful.

5. Skills and Competencies
 Work qualities we take for granted:
 Achievement Orientation
 Teamwork
 Organizational Awareness
 Employees struggle with the ‘soft skills’:
 Emotional Self-Awareness
 Influence
 Coach and Mentor
 Conflict Management
 Inspirational Leadership

6. Building Competencies
Self Awareness
Self-Regard
Reality Testing
Coping Skills
Impulse Control
Stress Tolerance
Problem Solving
Flexibility
Optimism
Interpersonal
Skills
Empathy
Social Responsibility
Effective
Relationships
Interpersonal
Relationships
Independence
Personal &
Interpersonal
Effectiveness
Self-Actualization
Happiness

7. IQ vs EQ/EI
 “It is very important to understand that emotional intelligence is not the opposite of
intelligence, it is not the triumph of heart over head – it is the unique intersection of
both”
 IQ may get your foot in the door, while EQ will determine how far you go?
 IQ – Gets you hired
 EQ – Gets you promoted
 And both –
Success

8. Situations where Emotional Intelligence
Goes Down!!
I feel lost and demotivated.
Stress and Weak
No Self Confidence, Lack of hope
I feel no for everything. No Positivity
No… No… No.. I
Can’t

9. What exactly is happening?
 Lack of Self Control
 Lack of Self – Awareness
 Lack of Empathy
YOU ARE NOT ABLE TO CHANGE IT…..
The only way to change it – Emotional Intelligence !!
EI is not only knowing about your emotions, but being smart with your emotions
especially at workplace.

10. Beat the Monotony
Look within yourself… and not Outside,
Not in Others

11. Why EI is important at Work Place?
Real Life Applications -
 Help Managers and Staff to give and receive feedback.
 Help Managers to develop Coaching Skills
 Helps to understand Customers point of view effectively
 Helps to deal with workplace stress and conflict more effectively

12. Self Development of EI
Insight I can see my strengths and gaps
Motivation I can see the value in closing these gaps
Planning I have an action plan that will close these gaps
Activity My perspective has been considered when selecting
development activities
Consolidated My learning will be reinforced over the longer term
Tracking My achievements can be measured

13. Developing EI in workplace
 One to One Coaching
 Group Coaching
 Working on Leadership, Communication and Team-Work
 Skill development activities
 Direct application to workplace issues
 Team Meetings
 Review and Reinforcement sessions
 Posters, Reminders and Intranet

14. Conclusion
 You can buy people’s time, you can buy their physical presence at a given place,
you can even buy a measured number of muscular motions per hour. But you
cannot buy enthusiasm…you cannot buy loyalty…you cannot buy the devotion of
their hearts. This must be earned and It all comes from EI.

15. Thank You!!