Future Homes Business Model PDF

Sustainability / Renewable Resources

Intelligent Buildings / Information Management

Home Automation / Environment Control

Smart Communities / Smart Living

Sustainability / Living off-Grid

Home Automation and Environment Control
• Houses designed to the Government’s Sustainable Homes Code
– Zero and low carbon homes – designed for a sustainable future

Building the Smart Homes of the Future
• Home Environment Management / Home Climate Control
– Environment Sensors, Detectors and Energy Meters – connected to a Home Hub
– Heating, Lighting and Humidity Control Systems – for a perfectly controlled Home Climate

• Smart Fridge-Freezers / Kitchen Inventory Management
– Internet-connected Smart Fridge-Freezers maintain your Home Kitchen Inventory.....
– .....and automatically replenish themselves from your favourite on-line store

• Active and Passive Lighting Control / Air Humidity Control Systems
– Active / Passive Lighting Control maintains preferred light levels throughout the day
– Waste-air heat exchange and fresh-air humidity control optimises the Home Climate

• Home Automation / Home Energy Management
– Home Automation creates novel opportunities for new ways of living and working
– Home Energy Management minimises energy costs and carbon footprint

Living in the Smart Homes of the Future
• Smart Domestic Appliances / Internet Connectivity
– Smart Appliances and Devices with always-on internet connection

Working in the Smart Homes of the Future
• Smart Office / Smart Workplace
– Freedom to live, work, study and play in the Smart Homes of the Future

Studying in the Smart Homes of the Future
• Home Office / Distance Learning
– Freedom to live, work, study and play in the Smart Homes of the Future

Playing in the Smart Homes of the Future
• Smart Devices / Appliances / Home Entertainment
– The world’s entire catalogue of Movies, Channels and Playlists in your home

Future Homes
© Hatfield Consortium 2012

• The Smart Home of the future, as
featured in science fiction movies and
cartoons like Futurama and the Jetsons -
is almost upon us.
• While we are not quite at the state of
transporters and instant food makers a
la mode of Star Trek, our homes are
getting smarter and more sophisticated.
• Real-time monitoring of every aspect of
your house is here already, from
plumbing to electrics, while companies
like Google are trying to get the internet
into your TV.
• It takes a lot of computer power to make
this happen - and a much more
sophisticated approach to smart home
construction, presenting new
opportunities for a whole raft of
suppliers and fitters out there.
In the UK, for example, low-energy "green"
buildings are, as yet, extremely uncommon -
according to John Alker, head of policy at
the UK Green Building Council - an industry
body formed by the largest homebuilders in
the country.

Equipping the Smart Homes of the Future
• AlertMe Energy is a power flow measurement device that clips to your meter and
measures the amount of power pumping through your wires. The default kit
contains three things - a meter reader, a meter transmitter, and a hub.
• The guidance provided with the kit explains that you can clip it around the grid
supply cable entering out of the bottom of your electricity meter, but we found it
took a few tries to obtain a signal which was delivered to the monitor.
• Happily, though, a simple clamp around a cable is all that it takes to get the device
hooked up to your electricity system. There's no unscrewing, cable-chopping or
other scary things to do - unlike some other energy monitoring kits. Once the meter
reader is in place, you hook it up to the transmitter with a 3.5mm jack, pull out a tab
to connect the batteries - and you're nearly set.

Domestic Appliance Waveform Analytics in the
Smart Homes of the Future
• In the future, Intelligent Energy Metering will be all that is required to manage all domestic
utility services. A sophisticated metering solution developed by Navetas, with its product
development collaborator Cambridge Design Partnership, accurately identifies and measures
the individual electricity consumption of each and every home domestic appliance using
Waveform Analytics to capture data and provide consumers with unprecedented levels of
information and control over home energy usage.....
• Every Domestic Appliance has its own Waveform Analytics Profile when switched on, is left
running, and switched off again. This means they can generate itemised energy consumption
records - just like the call details records on your mobile phone bill !
Navetas and Cambridge Design Partnership develop novel home energy hub

Domestic Appliance Waveform Analytics in the
Smart Homes of the Future
• Powered by ISE, the Navetas technology solution consists of advanced software
algorithms running on a low power, low cost electronic hardware platform which
can be integrated into a range of products. In contrast with other disaggregation
solutions, ISE’s patent pending algorithms take measurements at a single point
on the electricity supply. Utilising advanced signal processing and artificial
intelligence techniques (wave form analysis) the system can then calculate the
energy consumption of each individual device on the mains supply.
• Crucially for a mass market device, the ISE technology does not require the
installer/home-owner to teach the device about the house. Following
installation, the system will automatically learn about the appliances in the
house and calculate each device's energy consumption using its unique wave-
form profile - without the need for any further user intervention.
Navetas and Cambridge Design Partnership develop novel home energy hub

Using Smart Fridge-freezers in the Future
• Up to one-third of all food in the Supply Chain is thrown away - because
we are simply unaware of the detailed inventory in our fridge. Smart
Refrigerators can manage all of these problems - and more.....
– You bought extra ingredients for a recipe, and now you have left-
over food or ingredients you don't know what to do with.
– You can't remember exactly when you bought something – so you
buy it again – twice. When exactly did you put that Chinese
takeaway in there? How old is that leftover roast ?
– You can't remember if you are out of, or simply running low on,
basic essentials such as beer, bread and milk. Perhaps you do
remember - but your children were inconsiderate and used up all
your milk when their friends came back home for biscuits and
milk shakes after school......
• Your Smart Refrigerator uses both bar-code reading and image
processing technology with an LCD panel for display / interaction to
help make you aware of the products currently stored within.
• Your Smart Refrigerator interface contains many novel features that
help you to better manage your Kitchen Inventory. You can see
everything in your refrigerator at a glance – via your Internet, Kitchen
Inventory from your PC, Laptop, Tablet or Smart Phone.
• Your Smart Refrigerator automatically replenishes itself over the
Internet from your favourite 0n-line store – delivered to your door !

Using the Smart Devices of the Future
• Your domestic appliances are now
powered wirelessly - so you can take
your kettle anywhere in the home. The
induction surface senses that a kettle
has been set down upon it - and
prepares to power it up.
• The induction surface is using magnetic
fields to heat directly into the metal coil
inside the product, and only the coil -
meaning that you will not burn your
hand if you put it next to your thawing
meal or boiling kettle.
• That may seem far-fetched, but the US
firm Fulton Innovations - makes this
cordless induction-heating technology –
say that we could be only three years
away from this being a reality - if
manufacturers want it to happen and
adopt the technology.
According to Fulton’s Dave Barman -
“Induction is more efficient and convenient
than conventional gas and electricity, When
installed properly, there shouldn't be any cost
difference between traditional heating
methods and an induction zone."

OTTBOX Lifestyle
• The OTTBOX Lifestyle is a revolution in how we use Audio-visual Wireless Devices in the home by
simplifying how people relate to technology, devices and the services that the Internet provides: -
– Customisable home screen display and audio modes
– Smart Home Automation and Energy Management control
– Listen to music and play video from Internet service providers
– Wireless webcams for home security and baby monitoring
• The OTTBOX enables your TV to be the central display with OTTBOX controlling various home life
style devices – as well as supporting your access to the internet. This brings internet services to a wider
range of devices and audiences through an innovative and simple user interface packed with options
such as video / audio calling with Skype, online photo albums, listen to music, play video......

NaimNet NS01 Music Server by Naim
• NS01 NaimNet / DigiLinX enabled 6-Stream Music Server with single high quality local
audio output.
• The NS01 provides bit-perfect transfer from CD to secure hard disk storage with automatic
backup. Music is easily selected using the Naim Extended Music Database and Complex
Search facility. Network Scanning is available with local playback or NaimNet streaming of
content from any Broadband network-connected computer.
• The Naim NS01 Music Server has full NaimNet / StreamNet capability with a single audio
output on the rear panel for local playback.

ENADO Home Automation and Control
ENADO Home Automation and Control
• Ever increasing complexity in the home is creating scenarios where electronic
devices are multiplying, cables are increasing and flexibility and ease of use are a
thing of the past. ENADO is designed to simplify the home by allowing the client
to connect all their satellite boxes, blu ray players, media servers, set top boxes,
lighting, heating, energy into one common platform that can allow control of all
connected devices by any web enabled device, this includes Iphone, Ipad,
Android, Tablets, PC's, Mac's, Internet TV's, Google TV's. Not only can the
devices be controlled within the property but by connecting the home to the
internet full access and control is available anywhere that you have an internet
connection - including 3G/4G, Wi-Fi, WiMax and LTE
It is not just a control system, it has intelligent capabilities built in, allowing
complex, what, then if and else scenarios to be constructed. Several layers of
configuration are also available, and due to its web based platform complex
changes can be made remotely, reducing if not elimination costly and
inconvenient site visits. ENADO is the operating platform to link together all
disparate devices in the residential or commercial sector.

WyreStorm HDBaseT ‘Lite’ 4x4 Matrix
• WyreStorm’s Pro Plus 4x4 HDBaseT ‘Lite' switch for one-wire
Home Automation distribution which exceeds TMDS/balun solutions
for speed, depth and brilliance of its 36-bit colour quality display.

Tridium
Solutions for Connecting Smart Devices
• Tridium is the global leader in open platforms, application software frameworks,
automation infrastructure technology, energy management and device-to-enterprise
integration solutions. Our technology and applications have fundamentally changed
the way devices and systems connect, integrate and interoperate with each other
and the enterprise.
• Configurable software frameworks extend connectivity, integration and
interoperability to the millions of devices deployed in the market today and
empowers manufacturers to develop intelligent equipment systems and smart
devices that enable collaboration and communication between the enterprise and
edge assets. Our platforms allow for building and managing complex monitoring,
control, and automation solutions, including applications for building control, facility
management, industrial automation, medical equipment, physical security, energy
information systems, telecommunications, smart homes, M2M and smart services.

Tridium
The Niagara Framework®
• The Niagara Framework® is a software platform that integrates diverse systems and
smart devices regardless of manufacturer, or communication protocol into a unified
platform that can be easily managed and controlled in real time over the Internet using
a standard web browser. By integrating today's diverse building systems such as
environmental controls, security, lighting, energy, video, fire and life safety, Niagara is
creating better buildings---ones that are smarter, use less energy, are more efficient,
have lower operating costs, are safer and contribute to a sustainable environment
The Sedona Framework™
• The Sedona Framework™ is the industry's first, open source development framework
that provides a complete software platform for developing, deploying, integrating, and
managing pervasive smart device applications at the lowest level. It brings the power of
programmable control and the Internet down to extremely inexpensive devices. The
Sedona Framework distributes decision making control and manageability to any device
and brings intelligence and connectivity to the network edge and back.

Passivhaus / Eco-Home
• First Passive House to be built in the UK

Key principles of Passivhaus design
• The first houses built to the Passivhaus design standard were completed in 1991,
and since then over 10,000 houses, schools, offices etc have been constructed to
the standard in Europe, USA and many other parts of the world. There has been
extensive monitoring of Passivhaus buildings which has demonstrated conclusively
that they deliver what they promise. The Passivhaus design specifies that heating
load should be no more than 15 kWh/m2/year, and the data confirms this. There is,
of course, a performance range - depending on lifestyle. Repeatedly studies have
demonstrated the median value is always at, or near, the specified design target.

• The Passivhaus standard may be confused with some of the more generic approaches
to passive solar architecture - with which it shares some common principles. Where the
Passivhaus standard differs from more generic sustainable concepts is in its ability to
reduce or eliminate permitted space heating demand and primary energy consumption.
• The Passivhaus standard can therefore be considered as a holistic low energy building
design concept with a robust energy performance specification and target performance.
• The ambient comfort and energy efficiency performance of a Passivhaus can be applied
not only in the residential sector but also to commercial, industrial and public buildings –
and is achieved through the application of the passive thermal measures listed below: -
– outstanding levels of insulation with minimal thermal bridges
– passive solar gains and heat retention from internal heat sources
– high indoor air quality, provided by a whole house mechanical ventilation system
– excellent level of air tightness with highly efficient stale air exhaust heat recovery

• Passivhaus is a performance-based set of design criteria for very low energy buildings,
which can help create buildings which use around 90% less energy than standard UK
buildings. Developed in Germany at the beginning of the 1990s by Professor Wolfgang
Feist with Professor Bo Adamson from Lund University, Sweden, Passivhaus design is
based on well researched and proven building physics.
• Passivhaus design seeks to eliminate the need for space heating and cooling and is based
on the principle that reducing heating loss to a minimum is the most cost-effective and
most robust way of achieving a low carbon building. Instead of complicated design and
expensive bolt-on renewables, Passivhaus design relies on a simple 'tea cosy' effect
maximising the use of super insulation and stringent airtightness and paying meticulous
attention to the removal of thermal bridges. By combining this with passive solar gain
and mechanical ventilation and heat recovery systems, Passivhaus design can create
healthy and comfortable buildings that require minimal heating.
• Thanks to the mechanical ventilation and heat recovery system, a building designed to
Passivhaus design typically does not need a traditional heating system or air conditioning
to be comfortable to live in. Except for very cold days, often the only heating required for
Passivhaus buildings derives from incidental gains from occupants' (and pets’!) body heat
and cooking/ showering activities.

Key features of Passivhaus Standard buildings include the following: -
1. Super insulation: Exterior insulation of a Passivhaus building to achieve a U value of
less than 0.15 W/m2K
2. Windows: Energy efficient glazing and frames should have U-values not exceeding
0.80 W/m2K
3. Stringent levels of air-tightness: Air leakage through unsealed joints must be less than
0.6 air changes per hour @50 Pa (equivalent of an air permeability of less than
1m3/m2/h @50 Pa)
4. Ventilation: over 80% heat recovery from ventilation exhaust air, using an air-to-air
heat exchanger
5. Total energy demand for space heating and cooling = less than 15 kWh/m2/yr treated
floor area
6. Total primary energy use for all appliances, domestic hot water and space heating
and cooling = less than 120 kWh/m2/year
7. Minimal thermal bridging
8. Optimisation of passive solar gain
9. Proven design effectiveness over 10,000 homes, schools and offices

intelligent buildings - design

intelligent buildings design
Overview of 'intelligent buildings' and 'intelligent homes' technologies
• The origins of Intelligent Buildings and Building Management Systems have their roots in the industrial
sector in the 1970's, from the systems and controls used to automate production processes and to
optimise plant performance. With the advent of the internet, the concepts and applications were then
adapted, developed and modularised during the 1980's, enabling transferability of the technology and
systems to the residential and commercial sectors.
• In the field of Intelligent Buildings and Smart Homes, SCADA and Building Management Systems (BMS)
encompasses an enormous variety of technologies, across commercial, industrial, institutional and
domestic buildings, including energy management systems and building environmental controls. The
function of Building Management Systems is central to 'Intelligent Buildings' concepts; its purpose is to
control, monitor and optimise building services, for example., lighting; heating; security, CCTV and
alarm systems; access control; audio-visual and entertainment systems; ventilation, filtration and
climate control, etc.; even time & attendance control and reporting (notably staff movement and shift
availability, inmate management and remote patient monitoring). The potential for integrating these
“Islands of Automation using new and emerging technology is vast, and our lives are changing from the
effects of Intelligent Buildings developments on our living and working environments.
• The impact on facilities planning and facilities management is also potentially immense. Any facilities
managers considering premises development or site relocation should also consider the opportunities
presented by Intelligent Buildings technologies and concepts.

intelligent
building
management
systems

intelligent buildings - control theory
Overview of 'intelligent buildings control theory' and 'intelligent homes' environment: -
• The essence of Building Management Systems and Intelligent Buildings is in the sensing,
metering and control technologies, which allow integration, automation, and optimisation of all
the intelligent devices and equipment that in turn provide home energy services for managing
the climate and environment of the intelligent building.
• Programmable Logic Controllers (PLC's) formed the original basis of the control technologies.
Later developments in commercial and residential applications are now based on 'distributed-
intelligence microprocessors‘ / cloud services ‘predictive analytics’.
• The use of these technologies allows the optimisation of various site and building services,
maintaining comfortable ambient climate yielding cost reductions and carbon footprint savings.
There are numerous methods by which the various services within buildings can be controlled,
falling broadly into a number of methods types: -
– Passive – Information based – providing energy display information only to householders
– Time based - switching on air-conditioning, heating, hone entertainment, home security, lighting
services, Care in the Community or Assisted Living at Home etc - only where and when required
– Optimised - Parameter based - utilising a measure of the home service, such as temperature for space
heating, humidity for air-conditioning, decibels for hone entertainment, movement for home security,
lumens for lighting services,– in order to maintain desired values within a range
– Active - Response-based - algorithms and feedback loops to maintain home climate control
– Adaptive - Learning-based - Predictive Analytics to maintain an ambient home environment

intelligent buildings - control systems

heating – home climate control
Heating - optimisation and parameter-based (temperature) control examples
• Time-based controls can be used to turn on and off the space heating, condensing boilers
(and/or water heating) or reverse the air-conditioning system at pre-selected periods (time of
day, week, season etc). Using temperature range Optimisation Parameters: whatever the
conditions, the controls make sure the building reaches the desired temperature for the
estimated time when occupancy is due to resume.
• Temperature control: protection against freezing or frost protection generally involves running
space heating and air-conditioning systems and boilers (and/or water heating) when external
temperature reaches a set level (4°C). Compensated systems: will control flow temperature in
the air-conditioning system relative to external temperature. This will give a rise in the internal
flow temperature when external temperature drops.
• Thermostatic radiator valves: these sense space temperature in a room and throttle the flow
accordingly through the radiator or convector to which they are fitted. Proportional control:
involves switching equipment on and off automatically to regulate output.
• Other methods can include manual user control, thermostats, occupancy sensing PIR's (passive
infra-red sensors), for time-based control and parameter-based control - and sophisticated
computer-based Optimised, Active and Adaptive Controlled Environments

humidity – home environment control
Humidity - optimisation and parameter-based (water vapour) control examples
• Time-based controls can be used to turn on and off the air-conditioning system (and/or air
heating and warm air recovery) for pre-selected patterns (time of day, week, season etc). Using
humidity range Optimisation Parameters: whatever the external conditions, controls ensure the
building reaches the desired humidity for comfortable occupation.
• Temperature control: protection against freezing or frost protection generally involves running
air-conditioning system and air heat exchange pumps and de-humidifiers when external
humidity reaches a set level (% water vapour). Condensation systems: will control humidity in
the air-conditioning system relative to external conditions. This will lower home humidity and
air temperature when outside temperature and humidity rises.
• Barometric air exchange systems: sense air humidity in fresh air and control the water vapour
level accordingly through the air condenser which they control. Proportional control: involves
switching equipment on and off automatically to regulate humidity.
• Other methods can include manual user control, thermostats, occupancy sensing PIR's (passive
infra-red sensors), for time-based control and parameter-based control - and sophisticated
computer-based Optimised, Active and Adaptive Controlled Smart Home and Building
Environments

humidity – home environment control
• Air Humidity Control Systems
– Waste-air heat exchange and fresh-air humidity control optimises the Home Climate

lighting - ambient control methods
Lighting (active and passive) - optimisation and parameter-based control examples: -
• A variety of different control systems exist for both active and passive lighting sources: -
– Passive – Information based – providing household zone lighting level display information only
– Time based - switching on lighting services (active / passive) - only where and when required
– Optimised - Parameter based - utilising a measure of the service, such as zoned light levels for ambient
illumination and space lighting – in order to maintain desired values within a range
– Active - Response-based - algorithms and feedback loops to maintain home light control
– Adaptive - Learning-based - Predictive Analytics to maintain an ambient lighting environment
• Zones: - lights are switched on corresponding to the use and layout of the illuminated zones or
areas - in order to avoid lighting a large area if only a small part is being used.
• Time-based control: - timed controllers switch active and passive light sources on and off
automatically in each zone to a pre-set schedule for light use and illumination level.
• Parameter-based and optimised lighting control: - where an ambient and highlight levels of
illumination - or particular use of lighting is required - or changes on-demand.
• Passive Infra-Red (PIR) Occupancy sensing: - In those areas or zones which are occupied
intermittently, occupancy sensors can be used to indicate whether or not anybody is present and
switch the lighting system on or off accordingly (e.g. external).
• Light level monitoring: - this consists of managing natural light or switching or dimming artificial
lighting to maintain a pre-determined light level - as measured by a photocell.

lighting - ambient control methods
• Active and Passive Lighting Control
– Active / Passive Lighting Control maintains preferred light levels throughout the day

55
Combined heat and power (CHP)
• What is CHP?
• Combined heat and power (CHP), also
known as co-generation, is the generation
and exploitation of both heat and power
(usually in the form of electricity) from the
same equipment set, in the same place, at
the same time.
• Not only does CHP enable the conversion
of a high proportion of otherwise waste
heat to usable heat, but it is very efficient
because power is generated close to
where it is being used (and thus electricity
transmission losses are minimised). The
predominant fuel used for CHP schemes is
natural gas (62% in 2000). Other fuels
include oil, coal or even renewables (such
as municipal and industrial waste, sewage
gases, biogases, from anaerobic digestion,
biodiesel, gasification etc and wood).
• Who is it suitable for?
• CHP can be used throughout the commercial,
industrial and public sectors. Larger, tailor-made
systems are particularly suited to applications
where there is a high heat demand, such as
hospitals, leisure centres, hotels and industrial
sites with process heating requirements
(especially chemical, brewing and paper
industries).
• Some industrial processes which use hot water
or steam are suited to small scale (<1MW) CHP,
including the following sectors: chemicals;
textiles and leather; food and drink; rubber and
plastics; engineering; and
agriculture/horticulture.
• For a site to support a successful CHP
installation, it should typically have a heat and
power requirement for at least 4,500
hours/year (although it could be cost-effective
with fewer operating hours). Generally, the
greater the annual period of demand, then the
greater the benefits…..

57
Combined heat and power (CHP)
• How does CHP work?
• In its simplest form a CHP
system comprises a gas turbine,
engine or steam turbine to
drive an alternator.
• The resulting electricity is used
primarily on-site. The waste
heat, in the form of steam or
hot water, is collected and can
be used to provide heat for
industrial processes, for
community heating and for
space heating. It can also
provide cooling - using
advanced absorption cooling
technology.
• Systems vary considerable in
size, from micro turbines (<50
kW) to many MW of electrical
output

Future Homes
• 'Smart Home' is an alternative term for an intelligent residential building, or an
intelligent home. A few years ago these concepts may have been considered fanciful
and futuristic. Now they are an actual reality. 'Smart Home' is now commonly used to
define a residential building that uses an internet-enabled cloud-based control
system to integrate the residence's various home automation systems.
• Integrating the various home systems allows them to communicate with one another
through the Home Hub - enabling local and remote one-touch or voice activation via
a Smart Phone or Tablet – controlling multiple home systems simultaneously, in pre-
programmed scenarios, active or adaptive modes: -
– Home Environment Management - Heating, Lighting and Humidity
– Home Security Management – Fire, Theft, Security and Access Management
– Home Entertainment – Global Multi-media Internet Content Management
• Smart Kitchen –
– Smart Fridge-freezer, Kitchen Inventory, Automatic replenishment over the internet
• The development of smart home systems opportunities and challenges of the future
focus on how the home and its related technologies, products, and services should
evolve to best meet the needs and desires of the occupants.

Future Homes
Smart Home Design possibilities and variations are endless. Here are some examples: -
smart home - example scenario 1
• A scenario such as the 'I'm Home' scenario may be triggered by vehicle proximity identification
– or pressing one button on a key-ring remote-control or Smart Phone from your vehicle as
you approach the driveway. The building control system receives the key-ring remote-control's
command. This will then trigger a pre-programmed sequence of function events - for example
starting by turning on the lighting in the driveway, garage, hallway and kitchen whilst opening
the garage doors. It then disarms the security system, opens the garage door, unlocks the
interior garage entry door, adjusts the waste heat air exchange system or air-conditioning to a
preset temperature, and turns on the home entertainment system playing your favourite Movie,
Audio Playlist or Channel selection - whilst making you a coffee and drawing you a bath.....
• The Smart Home control system is designed and programmed to meet specific user needs -
based on internal / external climate conditions - in response to 'one button' command initiating
automatic sequential operation of a wide range of integrated home environment systems.
• I am grateful to Adam Kent of ENADO http://www.enado.com/ for providing much of the
content used in this section. ENADO Home Automation and Control specialise in the design
of smart homes and intelligent buildings for smart living and working environments - including
designs for integrated living, energy efficiency and reduced carbon footprint contribution.

Future Homes
smart homes - example scenario 2
• At 7:30am and you awake to the sound of your favourite playlist or channel playing in
the background; the lights and sound in your bedroom gradually 'fading up' to allow
you to awake in your own time. A bath is drawn for you and the towel heater in the
bathroom warms up the towels and robes. Downstairs the intruder alarm system is
de-activated and ground floor curtains and blinds partially open; in the kitchen the
coffee machine turns on to make a latte. - and you haven't even got out of bed yet !
• This simple example demonstrates how smart home technology will improve the
quality of people's lives – especially disadvantaged groups such as the elderly,
disabled and handicapped. Designing integrated systems that work together to
automate simple everyday tasks, improve your quality of life and reduce stress levels.
• Much of this section has been contributed by Gary Mills, a leading UK-based
specialist in the field of Intelligent Buildings, Intelligent Homes, and Building
Management Systems. For UK residents interested in receiving a Transparent
Building CD-ROM which includes information relating to Home Automation subjects
please email your enquiry to gary.mills@fusionibs.co.uk, or call: (UK) 0845 020 4360.

Smart Energy
UK Smart Metering Programme
Home Area Network (HAN)
Advanced Meter Infrastructure (AMI)
Master Data Unification & Synchronization (MDUS)
UK Central Communication Provider (CCP)
UK Data Communication Company (DCC)

Smart Energy
Case Study – BT SmartReach
• BT is one of the UK’s largest corporations, and has
partnered with Detica and Arqiva to form SmartReach – in
order to work with energy utility Scottish Power and
Siemens Energy to explore the practicalities of smart
metering and smart grids. The initial pilot began two year s
ago (2012) in Suffolk with 1,000 Smart Meter installations
rolled out by Energy Provider Scottish Power and Smart
Meter Operators, Siemens Metering Services (SMS) –
resulting in DECC/OFGEM Smart Meter contract awards.
• BT, along with Detica and Arquiva, are driving forward the
SmartReach Demonstration Project, located in Ipswich.
This Smart metering scheme has 1,000 customers located
across Suffolk towns including Ipswich, Woodbridge,
Hintlesham and Martlesham.
• "It is about providing energy customers with information,
technology and processes to manage their carbon footprint
and improve home energy efficiency” – says Chris Amos.,
Director at BT SmartReach.
• "BT SmartReach will be able to demonstrate how Smart
Metering, the Smart Grid and other new and emerging
technologies can improve the reliability of power delivery
and provide customers with greater control over their
carbon footprint and energy consumption.“
Use your Smart Phone.....
.....to manage your Smart Home !

65
Enterprise 2.0 – Supply / Demand Model
Telco$
Side 1:
Upstream Customers
Side 2:
Downstream Customers
Millions of
Customers
Thousands of
Segments
Developers
Retailers
Government
Media
Advertisers
Utilities
Financial
Services
$TelcoTelco$
Side 1:
Upstream Customers
Side 2:
Millions of
Customers
Thousands of
Segments
Millions of
Customers
Thousands of
Segments
Developers
Retailers
Government
Media
Advertisers
Utilities
Financial
Services
DevelopersDevelopers
RetailersRetailers
GovernmentGovernment
MediaMedia
AdvertisersAdvertisers
UtilitiesUtilities
Financial
Services
Financial
Services
$
© Colin Mallett – Trusted Renewables
Supply Side Demand Side

Smart Energy
• Smart Energy – under the provisions of the Energy Act, 2008 (UK), from 2012, every
new Energy Supply Contract will be monitored by a Smart Meter - which can profile
consumer’s consumption with great accuracy. This Profile Information will be collected
via the Smart Grid and aggregated to produce very precise Demand Models which in turn
will allow Energy Suppliers to negotiate their energy supply contracts with Generators.
• The ability to understand and exploit the changed Energy Market dynamics under the
Energy Act, 2008, will be a key differentiator between winners and losers in the Smart
Homes and Energy Markets of the future. The capabilities of Energy Suppliers, each with
a slightly differing propensity to manage vast quantities of Energy Data, will vary. This, in
turn, will cause an imbalance in the market between Suppliers with very accurate
Demand Models - and those with imperfect, inconsistent or incomplete Demand Models.
This will threaten “savvy” Suppliers far less than poor performers. Those imperceptibly
small differences in starting conditions will, over time, become greatly exaggerated. Even
a marginal differential in the ability to compete in the Energy Market will, as time passes;
result in an increasing performance disparity between Energy Market Participants.

67
Smart Household Information –
Supply / Demand Model
£
Side 1:
Upstream Customers
Side 2:
Millions of
Households
Thousands of
Segments
Developers
Retailers
Government
Media
Advertisers
Utilities
Financial
Services
£Mediation
platform
The Internet
Stakeholders
££
Side 1:
Upstream Customers
Side 2:
Millions of
Households
Thousands of
Segments
Millions of
Households
Thousands of
Segments
Developers
Retailers
Government
Media
Advertisers
Utilities
Financial
Services
RetailersRetailers
MediaMedia
UtilitiesUtilities
Financial
Services
Financial
Services
££Mediation
platform
The Internet
Stakeholders

Smart Energy
• In any Threat Scenario - there are always winners as well as losers. This will affect
different Energy Suppliers in different ways. In the event of any future Global Energy
Crisis various market participants will be exposed to different levels of Trading Risk.
• As an example, War in the Middle East impacting on the availability of European energy
supplies - the French Government will influence EDF to prioritise French consumers
over British, by suspending transmission of spare generation capacity to support for the
UK Energy Gap via the Interlink between the French and British National Grids. This
threat will impact on “savvy” Suppliers far less than on poor or marginal performers.
• The following EU / UK Government Programmes will provide opportunities for add-on
Value Added sales of Smart Home Security, Automation and Entertainment Systems: -
Department of Energy and Climate Change
- UK Nuclear Energy Programme
- UK Smart Metering Programme
- Green Deal Programme
Department of Business, Industry and Skills
- Care in the Community
- Assisted Living at Home (ALIP)
- Eco-funding Programme

69
Smart Household Information -
Brokering Platform
The Internet
Trusted
Renewables
Mediation
Platform
Service/
content
providers,
utilities etc
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Upstream Organisations
Stakeholder
Stakeholder
Stakeholder
Brokering
Platform
Appliances, meters
and transducers
sending information to
the mediation platform
Smart household
The Internet
Trusted
Renewables
Mediation
Platform
Service/
content
providers,
utilities etc
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Brokering
Platform
Appliances, meters
and transducers
Smart household

Customer Experience and Journey.....
Nigel Tebbutt – Solution Design Group

SMART Metering Online
• Smart Metering and Smart Grids will
transform the way that we manage energy
and move data. DECC’s Smart Metering
Programme will roll out Smart Meters to 26
million homes across the UK by 2019. Smart
Meters - when used with other smart devices
and home equipment - promise to help save
energy, cut costs to consumers and utilities
alike, and reduce carbon emissions.
• There are, however, some complex logistical
and technological challenges regarding the
installation of 100,000s of meters every
month and the ongoing support of over 52
million units on completion. Winning the
support of consumers will also be vital to the
programme’s success –by providing value-
added services to improve the quality and
reduce the cost of Home Energy, Security,
Communications and Entertainment.

Smart Meter Benefits
In-home display
• Smart meters will come with a small monitor called an in-home display that shows households how
much energy they are using, what its costs and the carbon dioxide emissions it relates to. This will make
it easier for households to manage their energy usage for example by varying which appliances are
used and at what times.
The end of estimated bills
• Smart meters will mean the end of estimated bills. Energy bills will be accurate as they will be based on
information read remotely from smart meters. This also means that customers will no longer have to
wait in to have meters read. Home moves and change of energy supplier will also be easier and quicker
with smart metering. Furthermore, customers and energy suppliers will be able to see at the same time
the same information about consumption, prices and costs, which will help with query resolution.
Real-time information
• Providing real-time consumption and cost information to customers will help them to budget and avoid
unexpected bills and potentially debt. Smart meters will also be switchable between credit and prepay
without a meter exchange, further increasing customer choice. Prepay customers will see particular
advantages in the new choices available for making payments – for example topping up meters via
mobile phones or the web.
New tariff structures
• Smart meters will help suppliers to better understand their customers and design products and services
to meet their needs. This will include new tariff structures such as time-of-use tariffs that will encourage
customers to shift their consumption from costly (and more carbon intensive) 'peak' to off-peak times.

Benefits for distributors
• Energy distributors will also benefit as the information provided by smart meters will help them to
monitor energy across their networks and manage load more effectively.
Home-generated power
• Smart metering will support micro-generation by enabling easy monitoring and billing adjustments
for home-generated power exported to the national grid. This will support solar power and a new
generation of fuel cell boilers which would run on gas and, in addition to heating water, would
generate power for the home.
Information for customers
• In the meantime, more conventional energy efficiency activities will be steadily chipping away at
our energy consumption, as we better insulate our homes, and swap-out older inefficient electrical
and gas appliances for high efficiency ones. Smart metering will show customers the benefits of
having taken these actions, and boost their receptivity to further action.
• Ultimately smart meters should lead to a reduction of energy consumption and of carbon dioxide
emissions. This will help our impact on climate change, whilst significantly improving customer
satisfaction as we move away from estimated bills and streamline our core billing and payment
processes.

Business Transformation Framework
Nigel Tebbutt – Solution Design Group

75
Business Objectives
• Use Smart Metering as market changing opportunity that is value-driven
rather than price-driven
• Ability to segment and drive appropriate customers from high cost to
low cost channels and use self service processing through multiple
interactive access channels
• More engaged, loyal and valuable customers –
– Many mainstream Energy Suppliers are currently over-indexing on older /
less affluent customer segments
• Attract younger, more technically savvy customers
– Improve positive customer interactions, journey and experience
• Accurate monthly billing – platform for smart metering

76
Business Objectives
• Enhance the customer offer, journey and experience – in order to
provide control and certainty for our monthly billing customers: -
– We’ll remind you
– We’ll confirm straight away
– Help you save energy
– Great online support
– Paperless communications with you
– Call centre and paper bills available but with nominal charge
– Value added energy services such as consumption history, high
consumption alerts, account alerts
• Fewer Cancel / Re-bill Events, reduce calls through process and
systems improvement (i.e.: Smart and SMS meter read submissions,
instant confirmation, payment process update and notifications)

Benefits for distributors
• Energy distributors will also benefit as the information provided by smart meters will help them to
monitor energy across their networks and manage network load more effectively.
Home-generated power
• Smart metering will support micro-generation by enabling easy monitoring and billing adjustments
for home-generated power exported to the national grid. This will support solar power and a new
generation of fuel cell boilers which would run on gas and, in addition to heating water, would
generate power for the home.
Information for customers
• In the meantime, more conventional energy efficiency activities will be steadily chipping away at our
energy consumption, as we better insulate our homes, and swap-out older inefficient electrical and
gas appliances for high efficiency ones. Smart metering will show customers the benefits of having
taken these actions, and boost their receptivity to further action.
• Ultimately smart meters should lead to a reduction of energy consumption and of carbon dioxide
emissions. This will help our impact on climate change, whilst significantly improving customer
satisfaction as we move away from estimated bills and streamline our core billing and payment
processes.

80
Core Customer Benefits
• Pay for what I use on a monthly basis - consumer choice and certainty
– No more estimated bills
– No more unexpected costs
– No huge credit and debit situations - Money management / budgeting responsibility back to
customers
– Control & certainty back to customers
– Range of tariffs
• Easy to deal with your Energy Supplier
– It’s all online, information on demand and accessible anywhere
– Reminders to help me manage key events (billing, meter reads etc)
– Simple automated transactions via multiple platforms (SMS, Email, web, mobile etc)
– Debit / credit card details stored, no need to enter every time
• Helps me save energy and money
– Energy usage monitor
– Consumption history
– High consumption alerts
– Energy savers report
• Great customer support
– Great online self-resolution support
– Great email support
– Web chat support
– Call centre (charged) but with greater SLAs

81
SMART Programme Scope
• In scope
– SMART Proposition restricted to online customers only
– Self-Service Provisioning, Tariff and Account Management
– Automatic Tariff Switching for customers in default
– Monthly Actual Meter Reading, Billing and Payment
– Customer Selection of Preferred Contact / Payment Methods
• Customer Preferred Contact Method
• Customer Preferred Payment Method
– Customer Self-Service Meter Readings and Payments
• SMS Meter Readings and Payment Reminders / Alerts
– All contacts via online or digital multi-media channels - no correspondence
encouraged via white mail or e-mail
• Except Debt Recovery – for statutory / legal reasons
– Call centre and paper bills available - with nominal usage fee

82
• In scope
– Enhanced online customer service support – Email customer care, live chat,
knowledge base, “how-to” articles and videos
– Provision of energy consumption monitoring devices (CERT?)
• Internet Energy Data Management desirable but not mandatory
– Live Web-chat with customer service support staff
• Internet Home Energy Advisor desirable but not mandatory
– Extended availability of self service platforms to SMART TARIFF customers (24 x
7 non-stop access)
– Multi-channel / multi-platform customer own meter read (COR) submission
(IVR, SMS, Online, Mobile)
– Proactive consumption alerts and notifications for process updates / service
notifications / confirmations via multiple-platform customer-preferred media
– Simple payment authorization (i.e. debit or credit card details - managed online
to enable monthly variable payments)

83
• Out-of-scope
– Off-line channel customers
– On-line Live Chat / Webinar with Energy Experts
– Options not required for this initial phase: -
• Internet Energy Data Management - Web Integration for Smart Meter
Energy Consumption Monitoring device
• Competitor Tariffs / Internet “Best Buy” Comparisons
• Internet Home Energy Advisor
• Internet Surveys and Polls
• Smart Devices Integration
• Customer Profiling
• Internet Shopping
• On-line Forum
• Energy Blogs

Customer Offer, Experience and Journey
Smart Homes, Smart People, Smart Lives

85
Smart Programme - To-be Model
SMART

86
Key customer experience journeys
Move-off
tariff
Make
change
Support/
communication
Consume
& Pay
JoinCustomer Discovery
Overview

87
Key customer experience journeys
• Customer Discovery
– Triggering the Consumer need - ATL / BTL marketing
• Join
– Simple / accurate join process (consumer)
• Consume and Pay
– Self Service Principles
– Meter Read Request and Validation
– Monthly bill – production, out-sort check and notification
• Support and Communications
– Self Service: - Transaction and Consumption History
– Online customer support
Move-off
tariff
Make
change
Support/
communication
Consume
& Pay

88
Customer Discovery
• Triggering the Consumer Need
– ATL / BTL Internet Marketing
– Smart Metering information
• Best Plan Calculator – on-line via Internet Marketing…
– Anonymous version (i.e. user not logged in)
– Identified version (i.e. user logged in and identified)
– BPC discounts – must be transparent
• Affiliates (third party sites)
• Energy Suppliers - Field Sales Enablement
• Pricing
– Core Energy Pricing (Phase 1)
– Miscellaneous Pricing
• Eligibility Criteria
• Terms and Conditions
Move-off
tariff
Make
change
Support /
communications.
Consume
& Pay

89
Join
• Simple / accurate join process (consumer)
• Join channels
– Primary channel: - Online - dedicated Internet website
– Secondary channels: - Phone, field sales
– Tertiary channel: - SMS short code
• Check eligibility
• Agree terms and conditions
• Customer select payment method
• Customer select alert preferences
– Reminders
– Confirmations
– Consumption alerts
Move-off
tariff
Make
change
Support /
communications.
Consume
& Pay

90
Consume & Pay
• Self Service Principles
– Reminders
– Confirmations
– Alerts
– Dual fuel customers
• Meter Read Request and Validation
– Primary channel: - Online - dedicated Internet website
– Secondary channels: - SMS, Email
– Tertiary channels: - Phone, White Mail
• Monthly bill – production, out-sort check and notification
– Reminders
– Confirmations
– Consumption alerts
Move-off
tariff
Make
change
Support /
communications.
Consume
& Pay

91
Support and Communications
• Self Service: - Transaction and Consumption History
– Transaction History
– Consumption History
• Online customer support
– Self-Service (Knowledge base)
– Customer contact history
– Enhanced Email Support
– Smart Metering customer web chat (Smart Metering customers only)
– Customer Support Call Centre (charged)
– Self Service (White mail request)
– Email validation
Move-off
tariff
Make
change
Support /
communications
Consume
& Pay

92
Record Change
• Self-Service: -
– Changes of occupancy details
– Changes to personal details
– Change communications method
– Change payment method
– Change payment date preferences
– Request Cancel / Re-bill
• Home Move
• Smart Metering
Move-off
tariff
Make
change
Support /
communications.
Consume
& Pay

93
Move-off Tariff
• Self-Service: -
– Change of Tariff Package
– Request Cancel / Re-bill
– Change of Supplier
– Request Final Bill
• Home Move
• Smart Metering
Move-off
tariff
Make
change
Support /
communications.
Consume
& Pay

95
Monthly Billing – the challenge
• Billing Cycle
– Quarterly Billing produces four bills per annum
– Monthly Billing will produce twelve bills per annum
• Bill Trigger
– Quarterly Billing is triggered by a Meter Reading Event
– Monthly Billing will be triggered by Monthly Bill Date
• Meter Reading Precedence
– Quarterly Billing orders MRA Meter Reading Type primary for Billing
– Monthly Billing will order Customer Own Reading as the primary Meter Reading Type
for Monthly Billing
• Cancel / Re-bill
– Quarterly Billing will Cancel / Re-bill if an out-of-tolerance Meter Reading with a Meter
Reading Type of a higher precedence is received after the Invoice has been sent
– Monthly Billing will normally carry over Credit Balances to the next Billing Period
unless a Change Event is pending (e.g. Final Bill, Change of Tariff, Change of Occupancy
etc.)

Future Homes - Service Provisioning

Commercial and Retail Propositions

Smart Homes and Buildings - Service Provisioning
• The Smart Homes Service Provisioning Model is based on an award-
winning energy-efficient intelligent house design, developed by the
University of Hertfordshire - a demonstration home equipped with some
of the Smart Devices featured in BRE smart homes – and utilised in the
Service Aggregation for Smart Homes (SASH) trial. The Provisioning Model
is based on ordering / installing Smart Devices, linked to a home area
network (HAN), in turn connected via the Smart Grid to the Service
Aggregation for Smart Homes (SASH) Cloud Platform for Data Capture.
• The Green Deal Service Provisioning Model is a trial for the prospective
UK Green Deal Home Improvement Initiative. In addition to conducting
Home Energy Surveys and providing technology installation and trials, the
Green Deal Proposal will develop interactive Energy Saving and home
carbon footprint measurement tools, intuitive household information
displays and a definitive set of Smart Devices and Smart Home baseline
message standards to access UK CCP Communication Spine and DCC Data
Management services – as well as multiple supplier Energy Service Broker,
Provisioning, Management, Monitoring and Control Cloud Infrastructure.

99
Brokering Platform
The Internet
Trusted
Renewables
Mediation
Platform
Service/
content
providers,
utilities etc
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Brokering
Platform
Appliances, meters
and transducers
Smart household
The Internet
Trusted
Renewables
Mediation
Platform
Service/
content
providers,
utilities etc
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Brokering
Platform
Appliances, meters
and transducers
Smart household

SASH Project and Smart Cities Programme
• The Service Aggregation for Smart Homes (SASH) Demonstration is a Proof-of-
concept demonstration based on networking multiple, geographically distributed
Smart Communities with multiple Smart Homes – each of which will be integrated
with all of the Smart Devices, Appliances, Sensors and Detectors featured in the
demonstration Smart Households of the Future Programme. In addition to
supporting technology integration trials, the Proposal is designed to develop
interactive smart energy management tools, intuitive household information
displays and define baseline message standards for Smart Homes and Smart
Devices to access the UK DCC data management and service broker platform –
within, across and beyond, the Smart Grids creating our Smart Cities of the Future
• The Smart Cities of the Future Demonstration is a second Proof-of-concept trial
for demonstration for the prospective UK Energy Market Data Provider Licence Bid
– based on collecting and aggregating vast quantities of data from multiple,
geographically distributed Smart Communities each with multiple Smart Homes –
collecting data streams from multiple, geographically distributed Smart Homes
and Communities and feeding Financial (Energy Consumption) Data via the Smart
Grid to the Advanced Meter Infrastructure (AMI) Head-end Servers - as well as
streaming non-Financial (Household and Environmental) Data to the Cloud for
Remote Monitoring and Control, Home Automation, with Real-time / Predicative
Analytics for Carbon Footprint Management and Energy Demand Forecasting.

101
Energy 2.0 – Supply / Demand Model
Telco$
Side 1:
Upstream Customers
Side 2:
Millions of
Customers
Thousands of
Segments
Developers
Retailers
Government
Media
Advertisers
Utilities
Financial
Services
$TelcoTelco$
Side 1:
Upstream Customers
Side 2:
Millions of
Customers
Thousands of
Segments
Millions of
Customers
Thousands of
Segments
Developers
Retailers
Government
Media
Advertisers
Utilities
Financial
Services
RetailersRetailers
MediaMedia
UtilitiesUtilities
Financial
Services
Financial
Services
$
Supply Side Demand Side

intelligent buildings architecture

Intelligent Buildings - Security Monitoring and
Energy Management Services (Commercial Sector)
Intelligent Buildings and Complexes in the Smart Communities and Cities of the Future will
generate vast quantities of Geo-demographic, Social, Behavioural, Financial, Energy and
Environmental Data – continuously streamed to the Cloud for Real-time Analytics, Intelligent
Agents, Alerts and Alarms. Examples might include some of the following: -
Smart Homes and Buildings in the Smart Communities and Cities of the Future
• Building Environment – Zoned Ambient Temperature and Lighting Levels
• Energy Management – Zoned Energy Demand and Consumption Patterns
• Safety Management – Fire, Flood, Waste, Noxious and Toxic Substances Threats
• Security and Access Management – Unauthorised individuals Intrusion and Theft Prevention
Remote Monitoring and Control – internet-enabled pervasive Smart Devices
• Mobile Smart Devices – Smart Phones, Tablets and Notebooks with Smart Apps
• Smart Building Management– Internet Auto-provisioning / Self-replenishment
• CCTV & SCADA - Remote Monitoring and Control / Digital Media Streaming
• Building Security – Incident and Event Management / Emergency Response
Continuous Streaming of Building and Environmental Data to the Cloud
• Public Safety and Citizen Support - Shopping malls, Civic and Leisure centres, Schools and Hospitals
• Environment, Civil and Medical Emergencies - Incident and Event Management / Emergency Response

DEMAND SIDE CUSTOMER FACING SERVICE BROKERING SUPPLY SIDE
Public / Private Sector Channel-to-Market Channel-to-Services “Man in a White Van”
Thousands of Properties Hundreds of Property Agents Tens of Service Brokers Thousands of Suppliers
Building Owners and
Government Departments
Property Agents, Facilities
Managers & Crown Agencies
SME’s Sole Traders
Require Building Services Information Access Appointment / Diary Appointment / Diary
Service Request Skills / Certification Skills / Certification
• Access Control Finance Options Scheduling / Routing Tools / Equipment
• Building Security Customer Services Service Management Survey / Inspection
• Energy Management Appointment / Diary Product Management Inventory
• Environment Control Sales Order Processing Supplier Management Direct Labour
• Sheltered Accommodation
• Care Centers / Homes
Payment Processing –
Customer or Third party
Work Order Management
Service Provisioning
Work Instructions
Service Delivery
• Fire / Flood / Intrusion Revenue Allocation Service Monitoring System Maintenance
• Incident Management Problem / Fault Reporting Problem / Fault Management Fault Rectification
• Emergency Response
Intelligent Buildings - Security Monitoring and
Energy Management Services (Commercial Sector)
Estate Owners Property Managers Service Brokers Service Providers

Home Automation, Security Monitoring and
Energy Management (Retail Sector)
Smart Homes / Shared Facilities in the Smart Communities and Cities of the Future will
generate vast quantities of Geo-demographic, Social, Behavioural, Financial, Energy and
Environmental Data – continuously streamed to the Cloud for Real-time Analytics, Intelligent
Agents, Alerts and Alarms. Examples might include some of the following: -
Smart Homes and Buildings in the Smart Communities and Cities of the Future
• Building Environment – Zoned Ambient Temperature and Lighting Levels
• Energy Management – Zoned Energy Demand and Consumption Patterns
• Smart Appliances – Disaggregated Device Usage and Energy Consumption
• Home Entertainment – Zoned Multi-device Channel Selections and Playlists
The “Internet of Everything” – internet-enabled pervasive Smart Devices
• Mobile Smart Devices – Smart Phones, Tablets and Notebooks with Smart Apps
• Smart Fridge-Freezer – Internet Auto-provisioning / Self-replenishment
• CCTV & SCADA - Remote Monitoring and Control / Digital Media Streaming
• Home Security – Incident and Event Management / Emergency Response
Continuous Streaming of Bio-medical Data to the Cloud
• Vulnerable Citizens Support - Care in the Community / Assisted Living at Home
• Medical Emergency - Incident and Event Management / Emergency Response

DEMAND SIDE CUSTOMER FACING SERVICE BROKERING SUPPLY SIDE
Public / Private Sector Channel-to-Market Channel-to-Services “Man in a White Van”
Millions of Individuals Hundreds of Retailers Tens of Service Brokers Thousands of Suppliers
Citizens / Consumers Corporate Brands SME’s Sole Traders
Need a Home Service Information Access Appointment / Diary Appointment / Diary
Service Request Skills / Certification Skills / Certification
• Home Security Finance Options Scheduling / Routing Tools / Equipment
• Home Entertainment Customer Services Service Management Survey / Inspection
• Energy Management Appointment / Diary Product Management Inventory
• Environment Control Sales Order Processing Supplier Management Direct Labour
• Care in the Community
• Assisted Living at Home
Payment Processing –
Customer or Third party
Work Order Management
Service Provisioning
Work Instructions
Service Delivery
• Biomedical Data Capture Revenue Allocation Service Monitoring System Maintenance
• Incident Management Problem / Fault Reporting Problem / Fault Management Fault Rectification
• Emergency Response
Home Automation, Security Monitoring and
Energy Management (Retail Sector)
Home Owners Retailers Service Brokers Service Providers

Future Homes Business Model
Next Generation Enterprise (NGE)
Business Operating Models (BOM)
Commercial and Retail SMART Propositions
Customer Offer, Experience and Journey
Draft Version 0.2

Smart Homes – Service Provisioning
1. Energy Supplier and Tariff Switching - Multi-service Smart Metering - MOP / MAP
2. Smart Home Retail Proposition – Customer Offer, Experience and Journey
3. Smart Home Life-cycle Management – Home Automation
1. Site Survey, Sale, Installation Plan and Warranty Agreement
2. Finance Plan, Payment Options and Receivables Management
3. Service Management - Installation Provisioning and Service Delivery
4. Customer Services, System Monitoring, Maintenance and Fault Management
4. Cloud Services – Streaming Home Entertainment, Energy Management and Biomedical Data
5. Mobile Security - Identity & Access Management, Cloud Security Principles & Policies
6. Smart Apps Cost / Savings Models – Smart Home Energy Saving Benefits Management Package
7. Mobile Enterprise Platforms - Smart Devices, Smart Apps, Cloud Services and Smart Grid
8. Location, Property and Geo-demographic Data Gazetteer– Integration with external data sources
9. Micro-marketing and Mass-customisation – individually tailored in-home Service Provisioning
10. Home Automation and Smart Energy Management – devices, sensors and controllers
11. Integration with in-home Smart Devices – Energy Management System and Smart Appliances
12. Integration with in-home Smart Devices – Home Entertainment System and Security System
13. Building Environment Management – Passive, Active and Adaptive home management modes
14. Carbon Footprint Management - Alternative Green, Renewable and Sustainable Energy Sources – Wind, Wave,
Tidal, Solar, Hydro-thermal, Hydro-electricity, Combined Heat & Power (CHP) , Biomass
15. Service Aggregation, Home and Energy Management Systems - Remote Sensing, Monitoring, Control
16. Energy Supply Value Chain – End-to-end KPI’s and Business Process Management (BPM)

Smart Home Value-added Services -
Environment Management, Smart
Devices, Home Entertainment, Geo-
demographic Data Streaming to the
Cloud, Micro-marketing - Individuality
Targeted Personalised Advertising
Smart Energy Service Brokering,
Provisioning and Management
Cloud
Services
SMART HOMES
Service Providers Ingenera
SMART HOMES
SERVICE PROVISIONING
B&Q
3rd Party
Market
Data
Systems
Integration
CCTV &
SCADA
“Big
Data”
SMART HOMES SERVICE PROVISIONING

Green Deal - Service Provisioning
1. Energy Supplier and Tariff Switching Comparisons and Energy Advice
2. Home Energy Surveys using Smart Devices (Tablets and HHD’s)
3. Building Information Models (BIMs) and Energy Performance Certificates (EPC)
4. “Golden Rule" calculation, Energy-saving Measures and Quotation
5. Green Deal Retail Proposition – Customer Offer, Experience and Journey
6. Green Deal Life-cycle - Product and Vendor Management: -
1. Site Survey, Sale, Installation Plan and Warranty Agreement
2. Finance Plan, Payment Options and Receivables Management
3. Service Management - Installation Provisioning and Service Delivery
4. Customer Services, System Monitoring, Maintenance and Fault Management
7. Green Deal Energy Saving and Benefits Management - Cost / Savings Models
8. Alternative Funding - including Eco Funding for Special Needs Groups
9. Process Orchestration and Workflow – ERP, CRM and 3rd-party Smart Apps
10. Mobile Enterprise Platforms - Smart Devices, Smart Apps, Grid Box and Smart Grid
11. Cloud Services – PaaS, SaaS, SalesForce.com. e-Tech, SAP ByD, VCE
12. Integration with external data sources – Location, Property and Geo-demographic Data
13. Integration with 3rd-party Market Data Providers - NES, Landmark, MRESCO etc.
14. DECC / OFGEM and BoE / FSA Compliance, Regulatory Reporting and Control

GREEN DEAL SERVICE PROVISIONING
Green Deal
Service Provider
Home
Assessor
Call
Centre
WEB
Store
Green
Deal
Service
Broker
Finance
Provider
Energy
Company
Finance
Provision
Repayments
Energy
Bills
Home Owner
Customer
Schedule Home
Energy Survey
Energy
Tariff
Switch
GDAR
Options
Green Deal
Installation
Organises
Contract
Schedules
Works Orders
Books
Home
Survey
Owns
Contract
Home
Assessor
Survey
Green
Deal
Sale
Goods
Purchase
Order
Installer
Schedule
Installation
Green
Deal
Contract
Permission
For Billing
EPC
Surveyor
Home Energy Survey
EPC
Cloud
Services
Provisions
Services
Provisions
Goods
Energy
Supply
Contract
Deliver
Goods
Home
FUTURE
HOMES
3rd Party
Market
Data
Systems
Integrators
“Big
Data!
CCTV & SCADA

112
Smart Household Information –
Supply / Demand Model
£
Side 1:
Upstream Customers
Side 2:
Millions of
Households
Thousands of
Segments
Developers
Retailers
Government
Media
Advertisers
Utilities
Financial
Services
£Mediation
platform
The Internet
Stakeholders
££
Side 1:
Upstream Customers
Side 2:
Millions of
Households
Thousands of
Segments
Millions of
Households
Thousands of
Segments
Developers
Retailers
Government
Media
Advertisers
Utilities
Financial
Services
RetailersRetailers
MediaMedia
UtilitiesUtilities
Financial
Services
Financial
Services
££Mediation
platform
The Internet
Stakeholders

113
Brokering Platform
The Internet
Trusted
Renewables
Mediation
Platform
Service/
content
providers,
utilities etc
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Brokering
Platform
Appliances, meters
and transducers
Smart household
The Internet
Trusted
Renewables
Mediation
Platform
Service/
content
providers,
utilities etc
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Brokering
Platform
Appliances, meters
and transducers
Smart household

High Level Architecture Storyboard V0.1 Draft
Future Homes

1. Future Homes Architecture Overview
System Overview - Level 0
Customer Relationship
Management (CRM)
Inventory Provisioning and
Product Management
Contract Management
and Product Warranty
Green Deal Pack –
Property Assessment
Smart Homes Pack –
Financial Assessment
Mobile Hand-held Device
Cloud Services Data Centre
ERP
Warranty
CRM Home Inspection / Survey
PROSPECTS
ORDERS
QUOTES
CONTRACTS
CUSTOMERS

Data Overview - Level 0
Management (CRM)
Mobile Hand-held Device (HHD)
Cloud Services Data Centre
ERP
Warranty
CRM Home Inspection / Survey
APPOINTMENTS
SALES ORDERS
ASSESMENT
CONTRACT
CUSTOMERS
Customer
Property
Survey
FINANCE
QuoteContract
MEASURES
Installer
Assessor
Order
Warranty
WORK
ORDER
Service
Delivery
PRODUCTS

Process Overview - Level 1
1.2
Meet and
Greet
1.13
Switch
Tariff
1.6
Qualify
Lead - DIY
SAP
Assessment
1.7B&Q
DIY sale
1.3
Understand
Customer
Needs
1.4
Discuss
Potential
solutions
1.9
Finalise
Quotation
1.15.6Close
GD
Finance
Plan
1.17. Manage
Post Install
Support Product
1.12 Manage
Installation
1.10
Close
Sales
1.16 manage
Post Install
Finance Plan
1.14
Post Install
Support
1.11FH
DIY sale
1.8 Resolve
Emergency
1.5 Capture
Lead for
Future
Follow up
In Home
Assesment
HHD In-home
Assessment

In-home Survey - Level 1
Management (CRM)
Inventory Provisioning and
Product Management
Contract Management
and Product Warranty
e-Tech Hand-held Device
Cloud Services - 3rd Party Commercial off-the-shelf (COTS) Software
Green Deal Pack –
Property
Green Deal Pack –
Financial
e-Tech Secure Data Hub – Operational Data Store (ODS)
Mobile Data Synchronisation
Data
Integration
Services
Internet
WEB
Portal
DATA
CAPTURE
DATA
MANAGER
ECO INFO
WEBSITE
RULES
ENGINES
MASTER
DATA
REPORTS

CRM Prospect Management - Level 3
CALL CENTREECO WEBSITE
CONTACT
MANAGER
CONTENT
MANAGER
MEASURES &
SOLUTIONS
CATALOGUE
ECM
MEASURES &
SOLUTIONS
DATABASE
ENTERPRISE
CONTENT
CONTACT
DATA
PROSPECT
DATABASE
PROPERTY
DATABASE
PMAINTAIN
PROPERTY
MAINTAIN
PROSPECT
DIY SAP
ASSESSMENTG
CUSTOMER
ACCOUNT
DATABASER
OPPORTUNITY
DATABASE
RECORD/
OPPORTUNITY
PERFORM DIY
SAP
MAINTAIN
CUSTOMER
PROSPECT
MANAGEMENT
MANAGE
SAP DIY
ASSESSMENTS
Home Owners Retail Assistant Call-centre Agent

Energy Assessment and Sale - Level 2
ECO
REPORTIS
FINANCE
RULES
ENGINE
ENERGY
RULES
ENGINE
CACHED
REPORTS
CONTRACTS
QUOTESEPC
DATA
REPORT
ENGINE
QUOTE
RULES
ENGINE
ENERGY
PERFORM
CERTS
QUOTE CONTRACT
DESIGN TOOL
DESIGN
DATA
DESIGN ECO
MEASURES
Financial Pack – Quotation to Sales Order
ENERGY
RULES
ENGINE
EPC
DATA
ENERGY
PERFORM
CERTS
PROPERTYRU
LES ENGINE
ASSESS
DATA
HOME
ASSESS
DESIGN TOOL
DESIGN
DATA
DESIGN ECO
MEASURES
PROPERTY
DIRECTORY
PROPERTYRE
GISTER
OCCUPIERRE
GISTER
OCCUPIER
DIRECTORY
ECO DATA
MANAGER
DATA
CAPTURE
In-home Property Assessment – Survey to Quote
Home Owner Surveyor / Assessor Retail Assistant Call-centre Agent

Campaigns
Case Notes
Service Provisioning – Home Survey and Quote
Service Delivery – Installation
Service Management – Service Monitoring and Maintenance
& Warranty Systems
Sales Order
Service
Contract
Works Order
and
Instructions
Finance
Systems
Surveyors
Installers
Warranty
Property and
Survey Details
Installation
Contracts
Service
Contracts
Enterprise Governance,
Reporting and Controls
Customer
Relationship
Systems
Call-centre
Managers
Customer Data
Operations
Compliance
Reports
Quotation
EPC
Parts List
Installation
Plan
Payments
Financial
Reports
Meet and Greet Customer
Home Survey
Installation
Systemic Risk Model Operational Risk Model
Home
Survey
Customers
Retail Store
Managers
Home Owner
Tenant / Occupier
Home Owner
Tenant / Occupier
Intelligent
Agents Alerts,
and Alarms,
Monitoring
Agents Property
Monitoring
Installation
Planners
Application and Systems Architecture - Level 1
Finance

Application Integration Architecture - Level 1

123
National electricity
supply
Smart
meter
Monthly grid
Electricity bill
Grid electricity
consumption
User pays monthly
electricity bill
Electricity Supplier
Green electricity
Householder electricity
consumption
Grid electricity
Finance
Company
pays for
PV array
installation
Verified
microgenerated
energy records
Secure solar generated
electricity information
Digital Sunpower
verification server
Surplus electricity
sold to grid
Monthly household
“Green Energy
subscription”
3
Microgeneration payments
to solar panel finance company
Authorised
microgeneration
payments
Verification fee
from electricity
supplier
1
Monthly
“facilities payment ”
from finance company
2
Intelligent PV array
Installed on roof
Household using
solar electricity
Network Architecture - Level 1

Smart Home Value-added Services -
Environment Management, Smart
Devices, Home Entertainment, Geo-
demographic Data Streaming to the
Cloud, Micro-marketing - Individuality
Targeted Personalised Advertising
Smart Energy Service Brokering,
Provisioning and Management
Cloud
Services
SMART HOMES
Service Providers Ingenera
SMART HOMES
SERVICE PROVISIONING
B&Q
3rd Party
Market
Data
Systems
Integration
CCTV &
SCADA
“Big
Data”
10. SMART HOMES SERVICE PROVISIONING

11. GREEN DEAL SERVICE PROVISIONING
Green Deal
Service Provider
Home
Assessor
Call
Centre
WEB
Store
Green
Deal
Service
Broker
Finance
Provider
Energy
Company
Finance
Provision
Repayments
Energy
Bills
Home Owner
Customer
Schedule Home
Energy Survey
Energy
Tariff
Switch
GDAR
Options
Green Deal
Installation
Organises
Contract
Schedules
Works Orders
Books
Home
Survey
Owns
Contract
Home
Assessor
Survey
Green
Deal
Sale
Goods
Purchase
Order
Installer
Schedule
Installation
Green
Deal
Contract
Permission
For Billing
EPC
Surveyor
Home Energy Survey
EPC
Cloud
Services
Provisions
Services
Provisions
Goods
Energy
Supply
Contract
Deliver
Goods
Home
FUTURE
HOMES
3rd Party
Market
Data
Systems
Integration
“Big
Data”
CCTV & SCADA

Functional Architecture Overview V0.1 Draft
Future Homes

Systems Overview - Level 2
New ECO
Instance of
Component
KEY
New ECO
Solution
Requited
Re-use
Existing
System
3rd Party
Vendor
Solution
Hand-held Device - In-home Assessment
DATA
CAPTURE
PRODUCT
CATALOGUE
DESIGN TOOL
Customer Relationship Management (CRM)
SUPPORT
SYSTEMS
CALL CENTRE
IN-BOUND
DATA
MANAGER
QUOTE
RULES
ENGINE
ECO INFO
WEBSITE
ECO
REPORTIS
CONTACT
MANAGER
PLANNING
SYSTEMS
QUALITY
SYSTEMS
Inventory Provisioning, Installation, Service Delivery
FINANCIAL
SERVICES
COMPLIANCE
e-GOVERNMENT
PORTAL
CONTENT
MANAGER
REPORT
SYSTEMS
SERVICE
ACCESS
SERVICE
PROVISION
SERVICE
DELIVERY
SERVICE
MANAGER
SERVICE INFO
PRODUCT
CATALOGUE
ENERGY
RULES
ENGINE
TRADE
DIRECTOR
DESIGN TOOL
ORDER
PRODUCTS
ALLOCATE
PRODUCTS
DELIVER
PRODUCTS
MANAGE
PAYMENT
PRODUCPT
INFO
Contract Management (Warranty)
CALL CENTRE
CONTRACT
MANAGEMENT
SERVICE
PROVISIONING
ECO SERVICE
WEBSITE
QUOTE
RULES
ENGINE
FINANCE
RULES
ENGINE
SALES
CONTRACT
ENERGY
RULES
ENGINE
ECO REPORTS
Finance
SYSTEMS
HR SYSTEMS
Shared Services

CRM Assessor & Appointment Management - Level 3
CALL CENTREECO WEBSITE
CONTACT
MANAGER
CONTENT
MANAGER
PRODUCT
CATALOGUE
ECM
PRODUCT
CATALOGUE
ENTERPRISE
CONTENT
CONTACT
DATA
GEO-DEMOGRAPHIC
DATABASE
NATIONAL
LOCATION
& PROPERTY
GAZZETTEER
PROPERTY
GAZZETTE
ELECTORAL
REGISTER
GIS
MAPPING
ASSESSOR
OVERSIGHT
REGISTER
CALLENDAR
APPOINTMENTS
DIARY /
BOOKING
OPTIMISE
work
ASSESOR
DIRECTORY
ASSESOR
OVERSIGHT
OPTIMISE
ROUTES
Home Owner Retail Assistant Call-centre Agent Surveyor / Assessors

Future Homes Energy Assessment & Sale – Level 3
ECO
REPORTIS
FINANCE
RULES
ENGINE
ENERGY
RULES
ENGINE
CACHED
REPORTS
CONTRACTS
QUOTESEPC
DATA
REPORT
ENGINE
QUOTE
RULES
ENGINE
ENERGY
PERFORM
CERTS
QUOTE CONTRACT
DESIGN TOOL
DESIGN
DATA
DESIGN ECO
MEASURES
ENERGY
RULES
ENGINE
EPC
DATA
ENERGY
PERFORM
CERTS
PROPERTYRU
LES ENGINE
ASSESS
DATA
HOME
ASSESS
DESIGN TOOL
DESIGN
DATA
DESIGN ECO
MEASURES
PROPERTY
DIRECTORY
PROPERTYRE
GISTER
OCCUPIERRE
GISTER
OCCUPIER
DIRECTORY
ECO DATA
MANAGER
DATA
CAPTURE
In-home Property Assessment – Survey to Quote
Home Owner Surveyor / Assessor Retail Assistant Call-centre Agent

Installation & Service Delivery - Level 3
Installation and Service Delivery
SERVICE
ACCESS
SERVICE
PROVISION
SERVICE
DELIVERY
SERVICE
MANAGER
SERVICE INFO
SERVICE
DATA
TRADE
REGISTER
TRADE
DIRECTORY
TRADE
CERTIFICATION
SKILLS
MATRIX
DIARY &
APPOINTMENTS
WORKS
ORDERS
INSTALLATION
DATABASE
SERVICE
REPORTS
Home Owner InstallerCall-centre Agent Surveyor / Assessors Installation Planner

Inventory Provisioning - Level 3
Inventory Provisioning
ORDER
PRODUCTS
ALLOCATE
PRODUCTS
DELIVER
PRODUCTS
MANAGE
PAYMENT
PRODUCTINF
O
PRODUCT
CATALOGUE
PRODUCT
INVENTORY PAYMENTS
PRODUCT
ALLOCATION
DELIVERY
INSTRUCTIONS
Installation Planner Store man InstallerSurveyor / Assessors

Warranty and Contract Management - Level 3
Warranty and Contract Management (Post-installation)
Close GD
Finance Plan
Manage
Post Install
Support Product
Manage
Post Install
Finance Plan
Post Install
Support
SERVICE
ACCESS
SERVICE
PROVISION
SERVICE
DELIVERY
SERVICE
MANAGER
SERVICE INFO
ORDER
PRODUCTS
ALLOCATE
PRODUCTS
DELIVER
PRODUCTS
MANAGE
PAYMENT
PRODUCT
iNFO
SERVICE
DATA
TRADE
REGISTER
TRADE
DIRECTORY
TRADE
CERTIFICATION
SKILLS
MATRIX
PRODUCT
CATALOGUE
DIARY &
APPOINTMENTS
WORKS
ORDERS
INSTALLATION
DATABASE
SERVICE
REPORTS
PRODUCT
INVENTORY
PRODUCT
ALLOCATION
DELIVERY
INSTRUCTIONS
FINANCE
PLAN
CONTRACT
DATABASE
Home Owner Call-centre Agent Home Monitoring
Agent
Finance and Warranty
Installer / Maintenance Surveyor / Assessor Installation Planner

Shared Services - Level 1
SUPPORT
SYSTEMS
IN-BOUND
DATA
MANAGER
PLANNINGSY
SYSTEMS
QUALITY
SYSTEMS
FINANCIAL
SERVICES
COMPLIANCE
e-GOVERNMENT
PORTAL
REPORT
SYSTEMS
Finance
SYSTEMS
HR SYSTEMS
Shared Services
Retail Assistant Call-centre Agent Home Monitoring
Agent
Finance and Warranty
Installer / Maintenance Surveyor / Assessor Installation Planner

Mobile
Users
VPN
Internet
Feature Net
WAN
Bay Netwo ks
SD
BayNworks
BayStackAccessPnt650Wress
Remote
PABX
Broadban
d or ISDN
30 Voice
Gateway
(CISCO
2640)
QSIG
DPNSS Westell Protocol
Converter
Fire walled
DMZ
DHEWLETTPACARD
CC-ICS
DHEWLETTPAC ARD
DHEWLETTPAC ARD
Voice
Connection
Servers
DHEWLETTPACARD
Message Server
ISP
DHEWLETTPACARD
E-Mail
DHEWLETTPAC ARD
DHEWLETTPAC ARD
Message Connection
Servers
DHEWLETTPAC ARD
CTI
Cluster
DHEWLETTPAC ARD
DHEWLETTPAC ARD
DHEWLETTPAC ARD
Reporti
ng
Databas
e
Cluster
10/100 MBit Switched Ethernet LAN
WAN
MVNO
3rd Party Managed
MVNO Platform
Legacy Systems
DHEWLETTPAC ARD
DHEWLETTPAC ARD
DHEWLETTPAC ARD
EAI Hub
DHEWLETTPAC ARD
CISCO Call
Manager
Advanced Meter Infrastructure
Architecture – Head End Server
Cluster and Media Contact Centre
DHEWLETTPACARD
Enterprise Data Cloud0
Remote Users
DHEWLETTPAC ARD
DHEWLETTPAC ARD
Enterprise
Data
Cloud
Cluster
Local / Remote Hosted Users
Remote
Users
Mobile Users
Local Users
Advanced Meter Infrastructure Architecture –
Head End Server Cluster and Media Contact Centre

WANBroad
Band
Router Router
Firewalls
6513-1 6513-2
IDS Network
Sensors
6513-1 6513-2
Firewalls
Link to Second Switch
EAI / Workflow
Server Cluster
Portal Web Servers
Business Intelligence
Reporting Servers
NetScreen
Firewalls
B-direct application server clusters running: -
BT Contact Central
CRM Application
Operational Reporting
Active Directory /
E-mail Servers
Router
Replication to D/R Site
Neoteris
Remote Access
3512-1 3512-2
Encryption Devices
Cluster 1
Cluster 2
Database Database
FilestoreFilestore
SAN
Tape Array
PSTN /
Mobile
Router
Internet
Router
Database Database
FilestoreFilestore
SAN
Backup / Archive Servers
Back Office Servers
Physical Infrastructure Architecture – Cloud Services

Future Homes – Business Partners
• Future Homes is an privatised spin-off from BT Laboratories and part of a global SAP
consortium of Future Management Strategy Consulting firms for Smart Buildings and
Smart Homes – Cloud Computing / Smart Devices / Smart Grid / Renewable Energy
• Ian Wainwright Strategic Alliances Director @ Island Smart Homes, Guernsey
– Email: (Office)
– Telephone: (Mobile)
• Graham Harris Founder and MD @ Abiliti: Future Systems
– Email: (Office)
– Telephone: (Mobile)
• Nigel Tebbutt 奈杰尔泰巴德
– Future Business Models & Emerging Technologies @ Abiliti: Future Systems
– Telephone: +44 (0) 7832 182595 (Mobile)
– +44 (0) 121 445 5689 (Office)
– Email: Nigel-Tebbutt@hotmail.com (Private)
Trusted Renwables:: Strategic Enterprise Management (SEM) Framework ©

Future Homes Business Model PDF

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