2. Curriculum Vitae of Nikhil Dhawan • 0431562026 •• nik.leo@gmail.com
Personal Details
Name:
Address:
Phone:
Email:
Nikhil Dhawan
5/33-35 O’Brien St Mt Druitt 2770
0431562026
Nik.leo@gmail.com
Professional Profile
▪ A professional, result-oriented and highly motivated individual, having successfully completed a
Master in Information systems
▪ An analytical mind with strong attention to detail and advanced numerical and problem solving
skills
▪ Superior Client and Customer Service skills, demonstrated by assisting and working
collaboratively with individuals from culturally and linguistically diverse backgrounds
▪ Highly adept in performing a range of Administration functions including financial reporting,
processing invoices, inventory and supply chain management
▪ Highly adept in working cross functional with other departments within the division.
▪ Management and leadership experience with the ability to delegate duties, motivate, support and
guide individuals and teams
▪ Effective interpersonal, verbal and written communication skills, with the ability to communicate
effectively with individuals at all levels
▪ Committed to fostering a positive team environment, through open communication and showing
respect to fellow team members
▪ Demonstrated ability to plan, organise, set priorities and manage time effectively to meet
deadlines
Education & Training
2004 – 2006 Masters of Information systems
University of Ballarat Melbourne, VIC
1998 – 2001 Bachelor of Commerce (Hons)
Delhi University
▪ Majors: Accounting and Financial Management
INDIA
Computer Skills
Software: MS Word
MS Excel
MS PowerPoint
MS Access
MS Outlook
Internet Explorer
Various in-house databases and systems
Google- Spreadsheets
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3. Curriculum Vitae of Nikhil Dhawan • 0431562026 •• nik.leo@gmail.com
Employment Details
October 2004 – Current Woolworths Petrol Sydney, NSW
August 2011 – Current Pricing Analyst
▪ Providing key stakeholders feedback on day to day basis in relation to Fuel pricing, Fuel supply
and Wet Stock.
▪ Achieving National EBIT or more.
▪ Forecasting Volume litres and Dollars for fuel with finance on a weekly and monthly basis.
▪ Assisting Finance and providing them feedback on site down by budgets as to what are
contributing factors.
▪ Working on Projects as given by Fuel Supply and Pricing Manager to recommend different ways
to increase EBIT and market Share.
▪ Reviewing Sites with opportunities and recommending actions to improve profitability of sites.
▪ Providing Feedback to marketing for Price boards.
▪ Coordinating with IT for any day to day IT related work and providing them feedback.
▪ Analyzing markets on day to day basis.
▪ Collaborating with team on day to day basis of market competitor behaviors and changes.
▪ Assisting Sites and Fuel supply manager with 30% and 10% SOH calls with carriers.
▪ Reducing Stock out for sites by following up SOH in a timely manner.
▪ Assisting sites with any other queries in relation to Fuel prices or Fuel management.
▪ Assisting Wet Stock Compliance manager in Wet Stock Compliance.
▪ Trialed HD SIRA with few sites during my relief as Wet Stock Compliance Manager.
▪ Dealing with customer Queries on day to day basis and providing feedback.
▪ Training new team members.
▪ Assisted operations specialist on day to day basis like testing for new systems.
▪ Encourage team building and contribute to a positive work environment by working harmoniously
with colleagues
Achievements:
▪ Relief for Wet stock Compliance manager in January 2014 and July- August 2014.
▪ Relief for Fuel Supply Chain manager June till September 2016.
▪ Relief for Business Improvement Manager from April till May 2016 and September 2016 till
December 2016.
▪ Successfully completed project for Pricing, Fuel & Supply Manager such as Caltex Alliance sites
review.
▪ Working on Project for reviewing Negative EBIT sites, Market share.
▪ Achieved National Fuel EBIT, by analyzing the market and continuously adjusting with the market
behavior.
▪ Highly appreciated for pricing related decisions and market knowledge.
July 2008 – Aug 2011 Site Manager Braeside
▪ Provided Effective Customer Service to individuals at the checkout operator, value adding and
cross selling company products and Merchandise items
▪ Responded to customer enquiries by providing information about various products and services
▪ Replenished stock as, and when required
▪ Supervised and supported employees, ensuring a positive, safe and harmonious work
environment
▪ Performed the store balancing daily and weekly.
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4. Curriculum Vitae of Nikhil Dhawan • 0431562026 •• nik.leo@gmail.com
▪ Generate and review end of day, week and month reports
Achievements:
▪ Nominated for the best site manager in Victoria for convenience sites.
▪ Relief Area Manager 2011.
▪ Continuously exceed set daily and monthly sales targets
▪ Significantly reduced labor costs by implementing effective rostering procedures.
▪ Successfully completed folder changeover project.
▪ Successfully completed courses like Cert 4, Personal leadership, Business Acumen, Training
Engagement.
August 2006 - October 2008 Assistant Site manager East Burwood Melbourne, VIC
▪ Worked with the team in achieving excellence in store results.
▪ Resolved customer grievances, complaints and enquiries in an accurate and timely manner
▪ Sustained high levels of client satisfaction by establishing strong business relationships and
ensuring excellence in service delivery
Achievements:
▪ Several Relief management positions.
Professional Membership
▪ Associate Member of National Institute of Accountants (NIA) Australia
Referees
Referees are available upon request
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