1. Nikita.Reekun.Kothai
Email Id: nikisoni280890@gmail.com
Mob: 0568385841
Accounts Assistant/Receptionist, Customer Service
OBJECTIVE:-
1. A Challenging Position in an Organization where my skills
would be applied for the Betterment of the organization.
2. To become Financial Independent.
3. I want to get a job were I can contribute my Knowledge and
skills to the Organization.
MISSION AND VISION:-
To seek knowledge and prove my abilities to the organization. To
work hard in any field and get utmost appreciation from the people
concerned.
___________________________________________________________
WORK EXPERIENCE:-
Worked for TEAM EXPRESS COURIER LLC, Dubai from
September 2012 to July 2014
Nature of Work:
• Handling the calls and enquires of customers, clients
regarding Shipments.
• Handling queries and reporting to operations.
• Troubleshooting/Problem solving, complaint handling, call
center operations, reports and documentations, send and
reply emails.
• Customer care/communications, relationship building and
user training and support for other staff.
• Call and take proper locations of the customers for the
delivery of their parcels.

2. • Answer incoming calls of the Customers queries and give
appropriate action if needed.
• Give good quality service, e.g. assuring that the customer's
needs and queries are well attended; following-up
undelivered parcels, ensuring that parcels are delivered on
the said time and date.
• Encode all locations taken and other related data in the
system (using Integra program)
• Properly coordinate with the operations department or
management if problems arises that needs their attention and
immediate action.
• Properly implement the company's rules and regulations in
dealing with customers.
• Give accurate information of the bank's inquiries regarding
the customer's problems through emails and/or telephone
conversation.
 Worked for Al Jadeed Bakery L.L.C, Dubai since 8 months
as Saleslady
Nature of work:
• Handling the customers, displaying the product,
• Checking the stock, placing the order,
• Handling cash counter in our bakeshop
• Worked with Manubhai Gems.Pvt.Ltd, Mumbai. It is an
Jewellery Retail Industry. I was working in the capacity of Account
Assistant. As on 26th
November, 2010
Nature of Working:-
 Bookeeping Work :-
• Filing, maintaining records.

3. • Preparing invoices, expenses statements, vouchers.
• Preparing the statement of Monthly expenses.
• Maintaining Books of Accounts.
• Doing Day-to-Day entries in Cash Book, sales register,
Purchase Register, Journal Register and preparing Bills
&
Delivery Challan.
 Banking Work :-
• Reconcile of bank statement
• Printing cheques & Real Time Gross Settlement (RTGS).
• Other Operational and office assistant works.
• Arranging meetings and ticket bookings
• Communication verbally through sending mail & fax.
• Maintaining Car expenses on monthly basis
• Follow up with customers and supplier for clearing A/c
of
Pending bills
EXPERIENCE:-
 Worked at MOHINI STORES, Mumbai. Is Textile Wholesaling
Industry. They Deal In Infant Wear Products from Past 2 Years. I
was Working with them as an Accountant Assistant, Computer
operator and Doing Accounts in Tally and also manually.
Working Period: - January, 2008 till 31st
October, 2010
Nature of Working:-
• Tagging various inventory items through barcoding
technique.
• Preparing Packing Slips and Dispatch Letter.
• Preparing and updating price list for our inventory.

4. • Formatting purchase orders which come to us from the
Debtors. For e.g. Pantaloons, Big Bazaar, Chennai
Silks, etc.
• Follow up with customers and supplier for clearing A/c
of pending bills
 Bookeeping work :-
• Maintaining Inventory.
• Doing Day-to-Day entries in Cash Book, sales
register, Purchase Register, Journal Register and
preparing Bills & Delivery Challan
• Preparing cheques, invoices, expenses
statements and vouchers
• Filing, maintaining records
• Also Maintaining Books of Accounts
 Banking Work:-.
• Preparing Cheques.
• Other Operational & office assistance works.
EXPERIENCE:-
Telecommunication Skills Training done in Le Meridian Hotel Mumbai
has a Telephone Operator.
Nature of Working:-
• I was handling the call in back office of the hotel.
• I was receiving external call, internal Guest Calls and
Inter-Department Calls.
• Transferring the call.
• I was Giving Wake-Up Call To Guest Staying in Hotel.
_______________________________________________________
EDUCATIONAL QUALIFICATION:-
Academic
Cleared S.S.C. from NIOS Board in March 2007.

5. OTHER COURSE
 Diploma in Administration Services in Year 2008.
COMPUTER PROFFICIENCY:-
 Microsoft Office:-
o Word
o Excel
o PowerPoint
o Internet And
o Tally
LANGUAGES KNOW:-
 English
 Hindi
 Gujarati
 Marathi
PERSONAL DETAILS:-
Husband Name : - Reekun Mitran Kothai
Father Name : - Hitesh Govindlal Lathigara
Mother Name : - Bhavana.Hitesh.Lathigara
Address : - A/303, Sarasawati Baug II,
Damodar Nagar Viva College Road,
Virar (W), 401303.
Date of Birth : - August 28th
, 1990
Place of Birth : - Mumbai

6. Nationality : - Indian
Religion : - Hindu
Marital : - Married
PASSPORT DETAILS: -
Passport No : - J3582628
Place of Issue : - Thane
Date of Issue : - 28th
October, 2010
Date of Expiry : - 27th
October, 2020
STRENGTH:-
 Thinking Positive.
 Self Confidence.
 Sincere
 Family.
HOBBIES:-
 Listening to Music
 Playing Badminton
___________________________________________________________

7. Nationality : - Indian
Religion : - Hindu
Marital : - Married
PASSPORT DETAILS: -
Passport No : - J3582628
Place of Issue : - Thane
Date of Issue : - 28th
October, 2010
Date of Expiry : - 27th
October, 2020
STRENGTH:-
 Thinking Positive.
 Self Confidence.
 Sincere
 Family.
HOBBIES:-
 Listening to Music
 Playing Badminton
___________________________________________________________