Empathy

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Empathy is quite necessary to be taught in schools and to children. When kids do not empathize issues such as bullying and teasing take place disrupting a child's emotional management.

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Version 2.0 of Emotion Driven Design (an earlier talk) Are we getting the intended emotional response we set out to achieve? In this seminar, we explore the powerful effects of emotion-driven design on human behavior. Our decisions are based off of 10% logic and 90% emotion. Reversal Theory helps us understand how we constantly change from being «goal focused» to «explorative» and how we need to design for both of these states of mind. Through methods and examples, we gain a greater understanding for how we create engaging experiences and long term commitments by focusing on emotional design.

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MYTH: IF WE SOLVE THE CUSTOMER'S PROBLEM, THE EXPERIENCE IS A GOOD ONE Are your agents getting off the phone fast, but not solving the customers’ problems? Or, are they solving the customers’ problems but still getting bad NPS scores? What both of these have in common is emotions – the ones both your agents and customers bring to the call. Listen here to Tara Paluck as she lead our latest webinar, "How Emotions Drive Customer Experience". During this recording you will learn how to redirect emotions quickly and accurately by understanding: - What role emotions play in the Customer Experience - Why emotions are so hard to “use” effectively - How to manage agent and customer emotions more successfully

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Empathy

5. HOW ARE THEY BEHAVING WITH HER?

6. DOES SHE NEED EMPATHY ?

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13. Any Questions ?

Empathy

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Empathy