The document is a resume for Nikita Watson, who is seeking an entry-level IT network administrator position. Nikita has experience in logistics and inventory management and is pursuing IT certifications. Nikita has strong technical skills including networking, systems administration, and troubleshooting, as well as soft skills like leadership, customer service, and teamwork. At prior roles, Nikita improved processes, trained employees, and came under budget targets.

1. Nikita Watson
5349 S Calumet Ave Apt 3S
Chicago, IL 60615
Phone: 773-732-9671
Email: nikitaswatson@gmail.com
LinkedIn: www.linkedin.com/in/nikitawatson
Information Technology Network Administrator
Quality-focused entry level IT professional that is well-versed in computer networking while delivering technical IT
support and solutions, along with leadership and management assistance. Continuously seeking to develop new
technical skill-sets, while maintaining a constant focus on increasing the efficiency of IT infrastructure, systems, and
inventory while minimizing overall costs.
 Hands-on experience leading all stages of system development efforts, including requirements in definition
design, architecture, testing and support
 Self-motivated to ensure maximum network availability, achieve peak systems performance, maintain top
quality standards and meet aggressive business objectives.
 Able to coordinate and direct all phases of project-based efforts ranging from small scale user moves to
organization-wide rollouts.
 Fully familiar with application research, system backups, creation of user accounts and troubleshooting a wide
array of IT issues.
CORE COMPETENCIES
- Customer Service - Relationship Building
- Network Administration - Team Leadership
- Technical Support - Network systems security
- Data and integrity recovery - Troubleshooting
CERTIFICATIONS / TECHNICAL PROFICIENCIES
Certifications: CompTIA Network+, Cisco Certified Entry Networking Technician
Networking: OSI Model, TCP/IP, UDP, Ethernet (802.3, 802.11 A,B,E,G,N), Routers, Firewalls, Switches, RIP, OSPF,
EIGRP, STP, NAT, PAT, ACL, VLAN, WLAN, Frame Relay, Cisco IOS, PPP, DHCP, VOIP, IPv4, IPv6, Cisco IOS
Software: Microsoft Office Suite – Word, Excel, Power Point, Adobe Suite, Web Browsers – Internet Explorer,
Chrome, Firefox, Windows Server 2008/R2, 2012, XP, Vista, Android, IOS, Active Directory
Hardware: Scanners, Fax Machines, Copy Machines, Printers, Desktop, Virtualization
PROFESSIONAL EXPERIENCE
Nordstrom – Chicago, IL
Logistics Associate June 2013-October 2014
 Introduced production line best practices, improving shipping volume by 15% monthly
 Excellent ability to lead and train staff
 Standardized the receiving process; increasing customer receiving time of their orders
 Trained employees on company hazmat standards and procedures
 Used computer hardware and software systems to generate labels and maintain equipment
 Insured proper documentation for incoming/outgoing freight and verified documentation matched freight
 Prepared all shipping documents insuring accuracy if inventory and weight of all items being shipped
 Assists with annual audit and store inventory
 Performed all duties assigned to meet business needs
 Answered and routed incoming calls on company telephone system
Inventory Movement Supervisor September 2010-June 2013
 Recruiting, hiring, training and managing new hires on companywide processes
 Managed monthly budgets and expenses
 Trained and oversaw company employees on use of mobile technology

2.  Ensured operation of equipment by completing preventive maintenance requirements; following
manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment
inventories; evaluating new equipment and techniques
 Troubleshoots problems with authorized mobile and iPad devices
 Proactively delegated resources to match company needs
 Lowered distribution operating expenses by 436,000 within year end
 Determined work procedures, prepared work schedules and expediting workflow
 Ensured that all employees were in compliance with all applicable health and safety regulations and other
company-related policies and procedures
 Improved the employee retention rate by 13% through the implementation of employee recognition programs
 Oversaw daily operations of stockrooms, ensuring timely processing of all transactions and real time visibility
of inventory
 Saved company 100,000 annually by implementing daily audits and manifests checks of incoming freight

EDUCATION
IT Career Lab – Chicago, IL 2014 - 2015
CompTIA Network+ - Certification ID: COMP001020809479
Cisco Certified Entry Networking Technician (CCENT) –
Certification ID: CSC012803765
Cisco Certified Network Associate (CCNA)
In Progress