1. CURRICULAM VITAE
Nilanjan Kanjilal
E-mail: nilanjan.kanjilal@rediffmail.com
Cell: +91 8050314346
Objective:
To achieve a challenging position in Information Technology Enabled Services and bring out quality and perfection in the
performance of work, and also to contribute to the overall development of the organization.
Experience & Job Profile:
Currently working in IBM Daksh as a WFM Analyst. Prior to this worked as a Mentor for Loans and Credit Cards
Collection. Previously worked for Infosys BPO and Accenture as a Senior Process Executive in Bangalore.
Have more than 4 years of relevant experience in BPO Industry. Worked in different processes like Collection,
Technical Support and Customer Service.
Educational Qualification:
Examination
Passed
Board/University School/College Year of Passing Percentage Class/Grade
B.Sc in Software
Systems
Bharathiar
University
Coimbatore
Amrita Institute
of Computer
Technology
Mysore
2005 68.56% First
Higher Secondary
Examination in
Science (P.C.M)
West Bengal
Board of Higher
Secondary
Education
Modern Hi-
School Kolkata
2002 55.30% Second
High School
Certificate
Examination
West Bengal
Board of
Secondary
Education
Modern Hi-
School Kolkata
2000 76.12% First
Additional Qualification:
 Participated in a 5 Hour “Analytical Skill, Decision making and Problem Solving” training in Infosys BPO.
 Completed US / UK voice and accent training in Accenture and IBM.
 Certified in ’1 Day 6 Sigma and Fish’ Training from IBM Daksh.

2. Technical Summery:
Programming Language C++, Visual Basic and HTML
Databases ORACLE and MS-Access
Operating Systems Windows XP and DOS
Initiatives and Achievements:
 Was part of a major transitions for a UK based Collection process to Kolkata.
 Demonstrated good People Management & Leadership experience as have had managed Teams in absence
of the managers as an acting Team Leader.
 Had been the Toper of the college for the academic year 2003-2005 in B.Sc Software Systems branch.
 The project named “Automated Human Development System “is recognized and certified by Department of
Economics- Manasa Gangotri Mysore Open University.
 Consistently achieved awards for Best Agent, Extra Miller and Pat on Back in the current and previous
organizations for developing a VB Application for the process to help the new comers in improving their
AHT and Call Quality.
 Experienced in managing teams and team performance. Also involved in coaching of new comers and
helping them to perform on calls. Also handled escalation calls as a floor supervisor.
 Currently working as an Analyst in Work Force Management. This role involves resource management,
allocating resources in an efficient manner to achieve client specific SLAs, preparing different MIS reports
using Microsoft Excel & PowerPoint.
Personal Profile:
Date of birth: 24th
September 1983
Fathers’ Name: Mr. Alokesh Kanjilal
Marital Status: Married
Sex: Male
Language known: Hindi, English and Bengali
Permanent Address: 32/A, Huzuri Mull Lane, Kolkata-700014 (West Bengal)
Present Address: 199/1 ITC Road, 2nd
Cross Indira Street, Kamanahalli, Bangalore-560037
Ambition: To be a key player of ITES Industry in India or Abroad.
Declaration: I hereby declare that, the above given information is true to the best of my knowledge.
Date: September 2010
Place: Bangalore
Signature: Nilanjan Kanjilal