MTI needed a way to profitably and reliably deliver tiered remote IT monitoring services, support hundreds of users and complex, heterogeneous customer environments and maintain customer trust through effective SLA delivery. Nimsoft Monitor deployed to track and troubleshoot hundreds of clients’ IT infrastructures and manage a diverse mix of applications and technologies—including storage, back up, networks, operating systems, servers, virtualized resources and cloud infrastructures. For more case studies from Nimsoft, visit: http://www.nimsoft.com/customers/case-studies.html.

1. MTI
MTI Delivers New Offerings, Improved
Service Levels with Nimsoft
Nimsoft Monitor Powers Profitable Remote
Challenge Management and Cloud Services
∞ Profitably and reliably deliver tiered Background
remote IT monitoring services
Founded over 20 years ago, MTI is a trusted expert in the provisioning of
∞ Support hundreds of users and information infrastructure solutions. MTI works with more than 1,200 clients
complex, heterogeneous customer across EMEA, from global enterprises to local specialist businesses. The company’s
environments 120 employees successfully support more than 2,000 installations. MTI delivers
∞ Maintain customer trust through storage, computing, virtualisation, cloud, networking and data centre solutions
effective SLA delivery and services from its locations in the UK, Germany and France.
Challenge
Solution
In 2010, the company’s management team decided there was a strong business
case for extending its successful MTI Insight business services division, to offer
∞ Nimsoft Monitor deployed to track
clients a new tiered service called MTI Care, which would include remote
and troubleshoot hundreds of
monitoring, alerting and analysis, as well as options for remote management. With
clients’ IT infrastructures
these services, MTI helps clients get timely notice when issues occur, and also
∞ Manages a diverse mix of receive proactive insights for detecting potential issues and minimizing the impact
applications and technologies— on users.
including storage, back up,
networks, operating systems, MTI Care promised significant new revenue streams for the business, but, also
servers, virtualized resources and posed a significant risk: if the organization couldn’t meet the strict SLAs clients
cloud infrastructures were offered, the company’s reputation would suffer. After all, clients, including
major blue-chip organisations, would be relying on MTI for the continuous
∞ Comprehensive and easily
availability and performance of their entire IT infrastructures.
customisable reports facilitate
service level management Comprehensive and highly integrated IT monitoring capabilities were a must—
hundreds of clients would be placing the ongoing health and performance of
their IT systems and business critical applications in MTI’s hands. With time to
Results market being of the essence, MTI needed a cost-effective third party solution, one
that could support monitoring of storage, back up, networks, operating systems,
∞ MTI has built new revenue streams
servers, applications, virtualized resources and cloud infrastructures. This solution
using Nimsoft Monitor
needed to deliver all the advantages of a packaged system, while providing the
∞ MTI reduced time to market for modularity required to enable effective and easy customisation of client reports.
new MTI Care and MTI Cloud
service offerings, while avoiding in- Solution
house development costs Nimsoft Monitor, with its established reputation in the market, quickly became
∞ Continuous remote monitoring the preferred choice for MTI. Nimsoft Monitor offered a unified, holistic and
and 24/7 availability boost SLA granular view of the real-time status of clients’ entire IT infrastructures—including
compliance and customer trust and networks, servers, storage systems, applications, virtualized resources and cloud
confidence environments. As Richard Flanders, MTI’s Director of Product Marketing explained:

2. Nimsoft Case Study
“Prior to launching MTI Care in October 2010, we were already In September 2011, the company introduced its MTI Cloud
aware of Nimsoft by reputation and it became apparent very consultancy and technology services business, which is also
early on in our evaluation that we need look no further.” supported by Nimsoft Monitor. With Nimsoft Monitor, the
MTI Cloud consultancy empowers a growing number of
Results MTI clients to confidently evaluate and adopt private cloud
Nimsoft Monitor has been critical computing initiatives.
to the successful delivery of MTI “It would not be an exaggeration
Care since its launch in October “It would not be an exaggeration to to say that, without Nimsoft
2010. Nimsoft Monitor provides Monitor, we would not have been
MTI with the essential visibility
say that, without Nimsoft Monitor,
able to offer our MTI Care service
and intelligence it needs to deliver we would not have been able in the first place,” asserted MTI’s
continuous IT service availability to offer our MTI Care service in Richard Flanders. “Nimsoft Monitor
and performance. With the solution, the first place. Nimsoft Monitor is also playing a pivotal role in the
MTI staff can identify, troubleshoot delivery and fulfillment of our new
and resolve issues in their clients’
is also playing a pivotal role in
MTI Cloud solution.”
IT infrastructures—and get insights the delivery and fulfillment of
needed to preempt issues from our new MTI Cloud solution.”
occurring in the first place. In
addition, Nimsoft Monitor delivers —Richard Flanders
effective service level management Director of Product Marketing
capabilities, equipping MTI staff with MTI
the comprehensive and customisable
reporting that enables detailed
analysis of where, when and how
issues have occurred.
About Nimsoft
Nimsoft is a global leader in IT Management-as-a-Service. The company’s lightweight ITMaaS solutions make it easy for enterprises
and service providers to implement comprehensive, adaptable monitoring and service desk capabilities essential for managing
today’s dynamic computing environments. Learn more at www.nimsoft.com..
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