Companies everywhere are feeling the pressures of today’s economic demands; and IT departments are being forced to find ways to do more with less. They are taking closer looks at infrastructure and processes—comparing them to business needs and budgets. Companies are looking for practical innovation to solve their problems and many companies are turning to CIBER. In this session listen to how CIBER leverages Nimsoft IT Management as a Service to help them elegantly provide IT management for their clients. Visit www.nimsoft.com for more information.

1. Seize the Cloud! Proven Tactics from
a Successful Service Provider
GN100SN
Tony Testa - Principal EMS Architect - CIBER
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2. abstract
Companies everywhere are feeling the pressures of today's
economic demands; and IT departments are being forced to
find ways to do more with less. They are taking closer looks at
infrastructure and processes-comparing them to business needs
and budgets. Companies are looking for practical innovation to
solve their problems and many companies
are turning to CIBER. In this session listen to how CIBER
leverages Nimsoft IT Management as a Service to help them
elegantly provide IT management for their clients.
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3. presenter
Tony Testa
Principal Architect & Global EMS Architecture Lead
» 12 years hands on with multiple CA product suites
» 2006-Present – Leading a team of engineers
in the selection, architecture, implementation,
and ongoing support for several CA products.
» 2006 to present – Board Member – CA Global
Spectrum/eHealth User Community
» 2000-2006 – CA Services – Architect & Senior Consultant
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4. CIBER overview
A $1.1 Billion Global IT services company that builds,
integrates and supports applications and infrastructures for
business and government in over 90 offices and 19 countries
More than 8,500 employees Growth & Profitability for 36 years
NYSE: CBR - Headquartered in Denver Focus on Quality
94 Offices in 19 countries Best-in-Class Client Satisfaction
Local Accountability with
Global Delivery
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5. CIBER overview
Global Practices
Global Practices
Enterprise Solutions
SAP| Oracle| Peoplesoft|BI | Supply
Chain Microsoft | Digital Marketing
Application Support
Application Development & Maintenance
Microsoft | Java | Open Source
Testing | Legacy | User Experience
Managed Services
End User Computing | Security Operations
Infrastructure Management | Application Operations
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6. awards and certifications
CIBER Ranked:
#2 among all global IT outsourcing
providers
In the top two of all IT outsourcing
providers for all nine performance
criteria evaluated
In the top ten Global Top 50 Providers
for the third consecutive year
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7. global delivery map
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8. your monitoring toolbox
Do I have the right tools in my toolbox?
Are you equipped to monitor the entire enterprise?
» Servers
» Cloud / Virtualization Platforms
» Databases
» Middleware
» Applications
» Network
» Storage
» Environmental / Power
» End User Experience
In the Enterprise/MSP space, you need a set of solutions,
or ideally a single solution that can do it all.
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9. CIBER’s current tool ensemble
Nimsoft Monitor CA Service Desk / CMDB
CA eHealth CA Support Bridge
CA DBCC Opinio
CA Spectrum Right Answers
MS SCOM Xtraction
CA NSM Event Management CA IT Client Manager
Oracle Enterprise Mgr CA IT Asset Manager
SAP Solution Manager CA IT Process Automation
CA NetQoS ReporterAnalyzer CA Workload Automation AE
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10. why I recommended nimsoft monitoring
Flexible, scalable “low impact” architecture
Communications resiliency and impact on monitored servers
Rapid time to ROI & Lowered TCO to provide monitoring services
Multi-tenant support out of the box
Customizable reports, dashboards & SLA reporting
Enables accountability & usage auditing
Ease of probe distribution and updates
Growing list of probes & features
Extensive out of box integration and API features
Ease of troubleshooting
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11. high level product architecture
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12. flexible, scalable “low impact” architecture
Many other EMS products
require you to turn your
firewalls into Swiss cheese
in order to facilitate
communications.
» NIMsoft Monitor requires
only ONE port for hub to
hub communications,
which is configurable.
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13. communications resiliency
If there is a network outage, or the upstream hub is unreachable, the
local robot(s) will spool all information locally until the outage/server is
back online. Once restored, all data will be pushed to the upstream hub.
» The same applies for hub to hub communications. If
connectivity is lost, the data spools for forwarding once
communications are reestablished.
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14. robot & probe Impact on monitored servers
A robot uses roughly 5 MB of disk space, CPU
usage of less than 1%, and memory utilization
of roughly 5 MB.
» Probe impact on each system is also extremely
lightweight, and will vary based upon number of
objects monitored and poll frequency.
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15. multi-tenant support out of the box
No need for additional scripting to
perform “customer” level alerting.
By leveraging the customer hub
and/or hostname identifiers in the
notifications, we are able to direct
alerts to the appropriate resolver
groups on a per customer basis.
Using this same feature allows us
to segregate use access to reports
and dashboards.
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16. customizable reports and dashboards
Nimsoft allows for creation of
completely branded and customized
dashboards and reports as needed to
meet customer requirements.
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17. customer specific SLA alerting and reporting
The SLA engine in Nimsoft Monitor will allow us leverage the QOS data
points we gather across the entire set of probes to create the necessary
calculations, and provide compliance reporting to our Service Delivery
management teams and to our customers.
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18. enables accountability & usage auditing
Nimsoft Monitor has extensive roles based user control, as well as
auditing functionality that allows us to identify who made changes
to the monitoring environment.
In addition, built in functionality allows us to export probe
configuration for reporting purposes.
» You wouldn’t think this was a big thing, but a lot of “major” EMS
products in the industry don’t have a mechanism to allow exporting
of their “agent” configs.
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19. ease of probe distribution and updates
The built in “Archive” feature allows administrators to download the
latest BETA or GA modules from the Nimsoft distribution server via the
Internet.
By leveraging the “Archive” feature, administrators are then able to
easily drag and drop probes to one or many nodes.
Once a “probe” is configured in a fashion you may want to use on other
nodes, that probe can be dragged back to the “Archive” and then
pushed to other nodes as desired.
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20. growing list of probes & features
With an already extensive list of probes and features, Nimsoft has
added several new items this year, including:
» Updated Root Cause Analysis engine
» Topology Mapping engine
» iPad/iPhone app for mobile visibility
» Updated VMware probe
» Updated Oracle, DB2, and MySQL probes
» Enhanced CA Service Desk gateway
» New Service Now gateway Component Major Update Frequency
» Enhanced SAN support Core Infrastructure Twice per year
- NetApp support
Reporting Engines Quarterly
- EMC clarion & celerra support
Probes Constantly
developing/enhancing
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21. integration points
As an MSP we will sometimes needs to integrate to existing customer
owned ticketing or monitoring systems.
This is made easy by leveraging the out of box gateways, which include:
CA Service Desk CA Unicenter NSM
Nimsoft Service Desk HP Openview NNM
Remedy Service Desk Inbound SNMP traps
Service Now Inbound Syslog messages
HP Service Desk Inbound e-mail gateway
Universal CMDB gateway Outbound GSM/SMS
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22. extensive API features
How many other monitoring suites provide both a web services
integration option plus 5 different SDK’s allowing deep integration and
custom monitoring agent creation??
»C
» MS .Net
» Java
» Perl
» Visual Basic
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23. ease of troubleshooting
Every probe has a logging level
“slider” that allows you to set the
logging level. All you have to do
then is right click the probe and
restart it to get logging started.
Easy to interpret log files,
with a “View Log” right
click capability for every
component.
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24. rapid time to ROI & lower monitoring TCO
Easy installation of the key Nimsoft components
» We were able to get our development environment
running in under an hour.
- Primary Hub
- 2 downstream hubs
- DB server
- Dashboard/reporting server
Simple installation of “robots” on target servers
» The standard Nimsoft install provides a web page
that you can pull the “robot” installers from.
» For production we are leveraging the software
delivery engine within the CA ITCM (ITCA) suite.
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25. robot install sources web page
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26. rapid time to ROI & lower monitoring TCO
Labor Savings
» Implementation of Nimsoft Monitor is allowing us to move
more and more responsibilities from engineering over to our
L2 administrators.
» The Integration gateways are also helping us reduce labor by
allowing for automated incident creation.
» The ease of configuration and ease of configuring “debug”
logging is saving us labor as compared to other EMS products.
» Consistent look and feel across the monitoring suite whether
your configuring a database probe, a messaging probe, etc.
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27. how does this change the CIBER toolbox?
As I showed at the beginning of the presentation we are currently
using a laundry list of monitoring technologies to deliver
comprehensive services to our customer base.
By implementing Nimsoft Monitor we will be able to significantly
reduce the number of monitoring solutions we use, and deliver a
single pane of glass for our administrators, engineers, and customers
world wide.
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28. CIBER’s tool ensemble – 18-24 months out
Nimsoft Monitor CA Service Desk & Service Catalog
Spectrum CA Support Bridge
Oracle Enterprise Mgr Object Planet Opinio
SAP Solution Manager Right Answers
CA NetQoS ReporterAnalyzer Xtraction
CA IT Client Manager
CA IT Asset Manager
CA ArcServe & XOsoft
CA IT Process Automation
CA Workload Automation AE
Oblicore
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29. in conclusion
The Nimsoft Monitor suite allows us to prescriptively deliver
comprehensive monitoring, historical performance reporting, and
aggregated OS-App-DB-Network dashboarding in a tiered, cost effective,
consistent manner.
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30. Thank You!
Visit www.nimsoft.com/CAworld2011 for a copy of this presentation,
Nimsoft demos and more.
For any questions: Sales@nimsoft.com
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