1. Mr. Nisfan Nawaz, BSc., PMP, SSGB
408 Charleville Court  Cary, NC 27519
Phone: 919-656-3078  E-Mail: nnawaz@nc.rr.com
1
Objective
Seeking to provide significant value add and leadership to meet and exceed organizational and company goals and convert strategy
into action in the capacity of a Program Director.
Executive Profile
Results-oriented Information Technology Sr. Program Manager with 25 years of solid experience in championing global, Fortune
500 billion-dollar corporate information technology department objectives, including leading cross-functional teams on large
complex initiatives. Expertise in implementing and supporting advanced software and applications technologies with a variety of
budgets for diverse stakeholders. Successfully set expectations, coached and managed teams to achieve all project deliverables on
time and under budget, delivering outstanding value and key business benefits. Experience managing budgets of $8M and 40+
direct and dotted line reports working on highly cross-functional programs and releases comprising of 600+ resources. Project
Management Professional (PMP) and Six Sigma Green Belt Certified (SSGB).
Skills Highlights
Business Domains: Executive Information Systems, Marketing, Sales /Service Sales and Marketing, Finance, Legal, Training,
eCommerce, Global Support/Technical Services (CRM), Service Supply Chain, Professional Services/Consulting, Law Enforcement and
Public Safety, Clinical Trials
Leadership: Results/Goal Orientation, Strong Organizational Skills, Broad Experience, High Profile Programs and Projects, Cross-
Functional Management, Managing Teams in a Matrix Organization, Problem Solving, Strong Teamwork and Collaboration, Crisis
Management, Interpersonal Skills, Excellent Communication: Written and Oral, Conducting Evaluations and Assessments, Decision
Making, Influencing, Analytical Thinking, Interviewing and Hiring, Coaching and Mentoring, Team Effectiveness, Consulting and
Partnering, Virtual Remote Teaming, Focus on Quality
Program and Project Management: Strategic Programs, PMP Certification (Feb 2005), ITIL V3 Foundation Certification (Jan 2008), Six
Sigma Green Belt Certificate - University of Villanova (Jun 2005), Planning and Prioritization, RACI definitions, Partner and Vendor
Relationships, SOW Management, Project Definition & Work Breakdown Structure, Project Plan Creation, Program/Project Budget
Management, Expense and Cost Control and Containment, Resource Loading and Leveling, MS Project, Risk Assessment &
Contingency Plans, Project Execution and Control Management, Issue Tracking and Resolution, Infrastructure Environment Release
Planning and Execution, Communications and Status Reporting, Scope/Time/Resource Management, Client Management &
Expectation Setting, Facilitation, Business Case Definition, Requirements Gathering & Definition, PMBOK
Technologies/Methodologies/Processes: Oracle Applications, eCommerce Applications, TAR/Patch Management, Enterprise
Architecture, Systems Development Life Cycle (SDLC) Project Delivery Standards , Data Modeling (ERD’s) and Process Modeling using
DFD’s and Swimlanes , Vendor Evaluation Process, RFI Development, Vendor Management and Benchmarking, Siebel Analytics,
Oracle (CASE/SDLC Methodology, ERD, DFD, CASE Designer, Developer/Forms/Reports, Database Design, SQL, PL/SQL, SQL*Plus,
SQL*Loader), LoadRunner, Web Technologies (Apache Web Servers, CGI, Servlets, JSP, HTTP/SSL, HTML, XML), Java/J2EE, MS Office
Suite, Windows, Apple/Mac, UNIX (Solaris, HP), Red Hat Linux WS (GNOME), Programming Languages (Basic, COBOL, HTML,
JavaScript, Java, J2EE, Perl, PL/SQL, Unix Shell Scripting), Pega Business Architecture, Pega PRPC, Pega DCO
Positions and Roles Held: Sr. Program Manager, Sr. Project Manager, Technical Lead, Business Process Architect, Business/IT
Analyst, IT Programmer/Developer/Engineer, S-OX Lead (CCPO), Oracle Consultant, Oracle Support Engineer

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Professional Experience
CISCO SYSTEMS, INC., SAN JOSE, CA & RTP, NC. Nov 1994 - Present
Achieved a series of increasingly responsible positions with Cisco over 20 years in various capacities. Developed executive level
competencies in leading change, leading people, driving results, applying business acumen and in building collaborative coalitions.
Sr. Solutions Architect: Sep 2013 – Present Solution Architect for Cisco’s Enterprise Process Practice. Responsible for establishing,
governing and maturing best practices, standards and processes for community of process modeling and process design practioners.
Sr. IT Business Process Ar chitect: Oct 2012 – Sep 2013 BPA for Cisco’s Technical Support Case Management Domain with a focus on
Intelligent Matching (IM) of cases to skilled resources and Business Rules Engine for intelligent knowledge-driven routing of support
cases to qualified Customer Support Engineers. Identified process pain points and partnered with key stakeholders to arrive at
collaborative solutions.
Sr. IT Program Manager: May 2012 – Oct 2012 Overall IT Delivery Program Manager for the Cisco Entitlement Framework (EF) suite
of projects. Successfully rolled out multiple EF Releases within highly complex matrixed teams and projects. Established processes to
streamline engagement with the EF Business Team.
Sr. IT Program Manager: Aug 2010 – Apr 2012 Overall IT Delivery Program Manager driving Global Data Center Program migration
of applications and systems from San Jose, CA site to Richardson, TX location for the Services Organization. Managing an annual
budget of $7M to $8M and leading a senior team of 40+ resources (including IT Project Managers, IT Analysts, IT Engineers and
Developers).
Sr. IT Program Manager: Dec 2008 – Aug 2010. Cisco Technical Services Delivery Program Manager for the Cisco Commerce and
Cisco International Programs streamlining legacy systems and applications and promoting enablement of new business/service
models and entry into new markets increasing top-line revenue. Managed annual budget of $3M to $4M for the program.
Influenced IT operating expense investment by looking for opportunities to reduce projected IT spend for key initiatives and
programs by 15% while continuing to deliver critical capabilities for the business.
IT Governance Manager: Oct 2007 – Dec 2008. S-OX CCPO (Continuous Compliance Process Owner) Lead in the Services IT
Organization. Assumed Director level accountabilities supporting quarterly S-OX testing, on-going S-OX readiness and IT Risk
Management.
IT Program Manager: Jun 2006 – Oct 2007. Led the IT Implementation and Strategy for the rationalization of vital Service Business IT
Systems. Owned the planning and implementation of the Oracle Application 11.5.9 upgrade including the release strategy and
environment planning and delivery. Directed Cisco IT Infrastructure Teams to build and deliver environments . Worked with Senior
Directors to secure critical resources and determine budget.
Sr. IT Project Manager: Aug 2005 – Jun 2006. Project Delivery and Process Improvement Lead for the Services IT Architecture Team.
Established/refined and evangelized detailed engagement and operating processes for the Application Configuration, TAR/Patch
Management, Performance Management & Capacity Planning, Infrastructure Environment Build and Access/Security Management
areas. Provided guidance and formats for developing new processes using DMAIC/Six Sigma concepts. Managed large complex
highly cross-functional Project Teams; managed, tracked and controlled all project budgets.
IT Project Manager: Oct 2004 – Aug 2005. Managed Boundary Teams and Organizations, System Transi tion and Go-Live activities,
Contingency/System Fallback Planning and Mitigation Planning for the Cisco Quote-to-Cash Process Oracle ERP upgrade to 11i.
IT Technical Lead: Mar 2003 – Mar 2004. Led cross-functional team of 15 senior architects and tech leads to evaluate and
recommend an Enterprise Architecture Tool to maintain Cisco’s EA artifacts. Defined Data Principles working in the Enterprise
Architecture Data Architecture track.

3. 3
IT Technical Lead: Jun 2002 – Mar 2003. Team Lead for Siebel Analytics 7.5 and nQuire Executive Information System (eExec: EIS
Version 2) Project. Managed development team to stress/load & performance test the Siebel Analytics EIS/eExec System with
LoadRunner and drove infrastructure capacity planning and production rollout.
IT Technical Lead: Dec 2000 – Jun 2002. As part of the Cisco Enterprise Architecture Initiative: led IT teams to meet goals centered
on Application Architecture, Data Architecture and Infrastructure Architecture. Established a Software Re-use Library and created
reuse library processes, policies and taxonomy to ensure the accuracy, integrity and support of the code housed within the library.
IT Technical Lead: Sep 2000 – Dec 2000. Pioneered a set of LDAP API’s for use with any directory service (specifically for Active
Directory, however the API’s were made generic for use with any other LDAP based directory services). Designed, prototyped and
built the API’s in both Perl (using PerLDAP) and Java (using JNDI).
IT Technical Lead: May 2000 – Sep 2000. Lead Engineer for the Cisco IT Developer Community Initiative. Led team to create the
C.O.D.E. (Cisco On-line Developer Exchange) Portal: the one-stop-shop for developers in the IT Organization providing access to
many developer resources including an automated searchable FAQ (FAQ-O-MATIC) and searchable threaded discussions with
archived developer mail aliases. Established a Developer Boot Camp and Developer training classes in partnership with the IT
Training Department.
IT Technical Lead: Aug 1999 – May 2000. Load/Stress Testing Tools Evaluation Lead Engineer. Led cross-functional IT Team to
evaluate and select a Load Testing Tool and vendor for the IT Department. Established Load Testing Mission, Charter and Load
Testing process. Built the Load Testing Team and Load Testing Environment.
IT Technical Lead: Dec 1998 – Aug 1999. Technical Lead for the Internet Commerce Team. Established processes and procedures for
a new remote Support Center at the RTP, NC site and led the technical resources on site. Identified and refined new processes: such
as the Bug/Enhancement Process for prioritizing bugs, Support Turnover Guide and Training Plan. Helped hire resources at all levels;
conducted detailed interviewing sessions and influenced hiring decisions. Mentored and trained team.
IT Technical Lead: Dec 1997 – Dec 1998. Led Development Team to deliver Web Product Selection and Product Comparison
applications for the Cisco Reseller Marketplace (RSMP) Business Team. The release of these tool s had immediate impact to the
business by helping Cisco customers (VAR’s) pick the correct Cisco product and thereby reducing RMA’s that were previously being
incurred.
IT Technical Lead: Jan 1997 – Dec 1997. Executive Information System (EIS) Technical Lead. Led the development effort to
completely automate Cisco Executive decision-making. The new intranet based system offered bookings, backlog, revenue, margins
and top customer drill -down from the CEO and CFO levels through Divisions, Operations and Sales Regions in an intuitive graphical
format.
IT Engineer: Nov 1994 – Dec 1996. Cisco eCommerce Application: Established architecture and built first in class suite of eCommerce
modules: identity and session management, shopping cart, business rules and secure payment. Cisco World Wide Sales Conference
Registration: Technical project management, detailed requirements gathering, analysis and development. Cisco Trainin g Evaluation
Survey: analysis, design and development of a system to report on class and instructor performance, providing senior management
with valuable information for making improvements to Cisco’s training strategy.
RED HAT, INC., RALEIGH, NC Jul 2004 - Oct 2004
IT Project Manager and Business Analyst. Working with the Vice President of Global Services and Vice President of Product
Management led a strategic cross-functional task force team to improve Red Hat customer satisfaction. Defined objectives,
identified measures and metrics, created and maintained project plans, tracked and controlled project progress, and consolidated
team updates for executives and resolved issues. Hired and managed contractor resources. Led a cross -functional team to create
restricted party screening processes and solutions for Legal Department.

4. 4
BUSINESS RECORDS CORPORATION, MILPITAS, CA Mar 1994 - Nov 1994
Technical Lead and Project Manager. Law Enforcement and Public Safety Systems. Led the analysis, design and development of:
Uniform Crime Reporting for the FBI Bureau of Criminal Statistics; Milpitas Crime Incident Reporting System; California Fire Incident
Reporting System (CFIRS); Hazardous Materials Tracking (HAZMAT) System.
ORACLE CORPORATION, BRACKNELL, ENGLAND/REDWOOD SHORES, CA Jun 1990 - Mar 1994
Oracle Consultant. Provided Government, Law Enforcement, Public Safety & General Consulting customer solutions and
implementations of Oracle applications at strategic accounts. Oracle World Wide Support: Problem resolution and technical hel p
desk support for Oracle CASE Suite of products and tools: Oracle Dictionary, Oracle Designer and Oracle Developer Suite of to ols.
SHELL RESEARCH LTD., KENT, ENGLAND Sep 1988 - Aug 1989
Business Analyst. Clinical Trials/Observation System - Analysis on a system to test the toxicity of a number of agricultural pesticides.
Education, Training and Certifications
The City University, London, UK: BSc Honors Degree in Business Computing Systems Jun 1990
UK Education: Straight A’s in all advanced A-Level courses equivalent to U.S. G.P.A.: 4.0+. Honors Graduate in Major: Business
Computing Systems.
American Management Association – IT Project Management Jun 1995
Cisco - Managing for Results Apr 2002
Cisco Certified Network Associate - CCNA May 2002
Managing Projects at Cisco Jun 2002
Advanced J2EE Programming with JBuilder. MS Excel & PowerPoint. Visio Dec 2003
Project Management Institute (PMI) Project Management Professional - PMP Feb 2005
Six Sigma Green Belt Certificate from The University of Villanova Jun 2005
Oracle 11i Financials Functional Foundation May 2006
ITIL V3 Foundation Certification Jan 2008
Business Statistics and Data Analysis with JMP 7 Apr 2008
Stanford Certified Program Manager - Converting Strategy Into Action Nov 2008
ESI International, George Washington University - Risk Management Dec 2008
Stanford Certified Program Manager – Leadership for Strategic Execution May 2010
Pega Business Architect Essentials Oct 2014