1. PROFILE
I am a self-motivated, result-driven individual with logical and methodological approach to
achieving task and objectives. I pay attention to detail with good interpersonal skills and am
also a quick learner with the ability to adapt to new challenges. I am excellent at working on
own initiative and as part of a team to meet strict deadlines with accuracy and assess priorities
where necessary.
EDUCATION
Common Wealth Executive Masters in Business Administration 2015
National Open University of Nigeria in Conjunction with Common
Wealth of Learning (COL) Canada
Nigerian Institute of Management 2010
Proficiency certificate in management
B.Tech in Biotechnology (2nd
Class Upper Division) 2008
Nnamdi Azikiwe University, Awka
Afrihub ICT Solutions Centre Awka 2008
Senior Secondary School Certificate (SSCE) 2001
Shepherdhill Girls’ High School Obanikoro, Lagos
MBA- Modules Covered
 Management Information Systems (MIS)
 Strategic Planning
 Human Resources Management (HRM)
 Quality Assurance Management
 Project Management
 Policy Analysis and Implementation
 International Marketing
 E-Commerce
 Public Systems Management
 Managing Organizations
 Economic Environment of Business
 Management Accounting/Finance
 Disaster Management
 And so on……
RESEARCH PROJECT
The Impact of Customer Relationship Management (CRM) on the growth and survival of an
organization.
EJIMKONYE, NKOLI JOSEPHINE
UNITS 1, BLOCK49, OAU QUARTERS
KASHIM IBRAHIM WAY, MAITAMA,
ABUJA.
nkoly701@yahoo.com
08033705525,
SKILLS SET
Computer Proficiency in
Ms Office Word,
Ms PowerPoint,
Ms Excel,
Ms Project.
Proficient in the use of
PRINCE2
methodology of
Project Management.
Effective
communicator at
every level in an
organization
Strong numerical and
analytical skills
Calm under pressure
to meet deadlines
without sacrificing
quality and high level
of accuracy.
Good working
knowledge of
Microsoft Dynamics
Retail Management
System (MDRMS)
Good working
knowledge of Huawei
Customer Care Billing
System.
Versatility in wide
range of human
endeavors
Strong leadership
skills and people
development
capability
Strategic Planning and
management

2. WORK EXPERIENCE
NIELS & STANLEYLIMITED,ABUJA AUGUST 2010 – TILL DATE
(Power and Energy Consultants)
BUSINESS SUPPORT MANAGER.
Duties Include;
 Assist in the preparation, monitoring and management of technical contracts
and bids for the provision of goods and services
 Carry out various administrative tasks in support of projects being handled by
the company including managing correspondence,keeping appointments,
arranging various meetings, responding to RFPs and RFQs (request for
proposals, request for quotation).
 Recognize opportunities to design, document, and change and implement best
practices in business processes.
 Liaising between the organization and its external and government agencies.
 Plan, organize, direct and control operations of the business support
department.
 Providing effective support to management and the entire business operations
especially in administrative matters, logistics and other support services
required for the efficient and effective running of the organization and
implementing business development initiatives.
 Assist in developing, researching, compiling and analyzing supporting data.
 Support activities in relation to government agencies, stakeholders and
regulatory bodies where appropriate.
 Work as leader of the business support team to support and deliver KPIs
 Assist in developing team members through training and coaching.
 Represent the company in meetings as required.
 Review and evaluate progress against business delivery targets by effective
project management.
VISAFONE COMMUNICATIONS LTD,ABUJA. JULY 2009 - JUNE 2010
(NYSC)
CUSTOMER CARE CONSULTANT
Duties Include:
• Delivering high standards of customer service and customer support
performance.
• Providing customers with information on various products and services offered
by the company.
• Demonstrating products to customers, promoting, selling services to customers.
• Activating modems for internet services.
• Installation and troubleshooting of modems.
• Writing of daily reports for presentation to senior management.
• Assisted in the preparation of quarterly summary reports for senior
management to monitor the performance against targets.
• Day to day liaison with key customers contacts regarding operational issues
and concerns.
• To ensure front line contact with all customers is maintained through personal
contact and to also organize and co-ordinate meetings.
• Stock management and balancing.
• Maintaining good key performance index
• Identification of potential service improvement based on customer feedback.

3. NIGERIAN BOTTLING COMPANY(NBC) LAGOS March - September 2007
INDUSTRIAL TRAINING
AWARDS OF MERIT
 Best operations staff, Visafone Communications Limited CEO award
COURSES ATTENDED
 Project Management training organized by PM College Lagos.
 Diploma in Digital Marketing- Shaw Academy UK (Online)
 Diploma in Social Media Marketing- Shaw Academy UK (Online)
 Effective customer care service by Visafone Communications training unit.
 Effective Communication Skills Training – NIIT Abuja
 Customer service training- Rowland Slaw Abuja
PROFESSIONAL BODY MEMBERSHIP
Nigerian Institute of Management (NIM)
American Society for Quality (ASQ)
Institute of Strategic Human Capital Managers
PERSONAL DATA
Sex: Female
Marital Status: Married
Nationality: Nigerian
State of Origin: Anambra
Languages: English, Igbo & Basic French
HOBBIES
Reading, Travelling and Music
REFEREEAvailable on request