Just a brief overview of recent work on Service Now

1. A lightening quick run through related to JavaScript.
“Enterprise” IT Service Management System (ITSM).
IT Infrastructure Library (ITIL)
Norman Close
Processes
• Event management
• Access management
• Request fulfilment
• Problem management
• Incident management
Functions
• Service desk
• Technical management
• Application management
• IT Operations management

2. https://developer.servicenow.com/

3. https://docs.servicenow.com/category/jakarta