This document summarizes the results of a quantitative study on knowledge management practices in large Finnish companies carried out in 2014. It finds that strategy-based knowledge and competence development to reach targets was the most important function of knowledge management. While knowledge management systems have stabilized in some functions, internal knowledge utilization remains inefficient. The document also compares the results to a similar 2002 survey, noting both improvements like increased productivity, as well as ongoing challenges like underutilization of technology and knowledge loss when employees leave.

1. KNOWLEDGE MANAGEMENT PRACTICES
IN LARGE COMPANIES

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• Research background
• Knowledge Management in a nutshell
• Results of the quantitative study carried
out in 2014
• Comparison on 2002 survey results
PRESENTATION
NOVI RESEARCH CENTER
TUT.FI/NOVI
TWITTER: @NOVIRESEARCH

4. 2002—2003 similar survey to this study
 comparison possible
Target group: 50 largest company in Finland
• Manufacturing and construction 50 %
• Wholesale and retail trade 17 %
• Finance and Services 28 %
2014 June-September Internet -based survey
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RESEARCH BACKROUND
NOVI RESEARCH CENTER
TUT.FI/NOVI
TWITTER: @NOVIRESEARCH

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• Multidisciplinary background
• Not yet well established paradigm, need for empirical studies
• ”The task of developing and exploiting an organization’s tangible
and intangible knowledge resources to create a potential of
competitive advantages” (McCune 1999)
• Key viewpoints
• Goals and functions
• Processes (creation, sharing, storing, protection, application)
• Knowledge strategy (personalization vs codification)
• ”Soft” side (people/HR)
• ”Hard” side (technology/IS)
KNOWLEDGE MANAGEMENT
NOVI RESEARCH CENTER
TUT.FI/NOVI
TWITTER: @NOVIRESEARCH

6. Knowledge Management content was scattered
Goal-directed interaction?
KNOWLEDGE MANAGEMENET –
IS THERE COMMON UNDERSTANDING?
19.12.2014
NOVI RESEARCH CENTER
TUT.FI/NOVI
TWITTER: @NOVIRESEARCH

7. Strategy -based knowledge and competence development
to reach the target was the most important function for KM (33 %)
Business Intelligence Capability Development and focus to
relevant issues in business (22 %)
Information and Resources Management, timely information
(18 %)
KNOWLEDGE MANAGEMENT AND
GOALS
19.12.2014
NOVI RESEARCH CENTER
TUT.FI/NOVI
TWITTER: @NOVIRESEARCH

8. 0
20
40
60
80
100
Internet
Intranet
Extranet
Own Internet homepage
E-mail
Management databases (etc. raports)
Operative databases
On-line studies
Basic software
Project database
HR database
Competence database
Education database
Introduction database
Business competitor database
Telephone conference
Workgroup database
Best practices database
Mentoring
Work circulation
Brainstorming
Informaticist services
Client e-services
Other
No use Use, but not actively Use, but use rather seldom Use, and use rather often Use, and use actively Can´t say
Usage of Information
systems

9. ORGANIZATIONAL CHALLENGES
0
10
20
30
40
50
60
Schedule control
Schedule for inrormation and
competency utilize
Employees change resistance
Personnel resources
Managers engagement
Personnel experience
Education
Negative attitude for sharing
information
Use of internal data and
information
Use of external data and
information
Suitable, integrated technology
Financial resources
Recognising important knowledge
Search for information efficiently
Withhold information
Measuring usefulness of
operations
Tools
Not challenging Maybe challenging Little challenging Challenging Very challenging Can´t say

10. ORGANIZATIONAL DEVELOPMENT TARGET
0
10
20
30
40
50
60
Schedule control
Schedule for inrormation and
competency utilize
Employees change resistance
Personnel resources
Managers engagement
Personnel experience
Education
Negative attitude for sharing
information
Use of internal data and
information
Use of external data and
information
Suitable, integrated technology
Financial resources
Recognising important knowledge
Search for information efficiently
Withhold information
Measuring usefulness of
operations
Tools
Not development target at all Maybe development target Development target
Important development target Very important development target Can´t say

11. • The systematic of KM is stabilized in some functions
• Process management and extrernal communicaton utilize most
effectively technology information systems
• Content discursive, focus on functions
• Innovation – better ability to productize and foresee
• Productivity – ability to avoid overlapping operations and to
streamline processes
• Personnel wellfare– equality has increased
WHAT HAS CHANGED DURING TWELVE
YEARS
19.12.2014
NOVI RESEARCH CENTER
TUT.FI/NOVI
TWITTER: @NOVIRESEARCH

12. • Internal knowledge utilization too ineffecient
• In innovation and competence development technology is
not utilized well enough
• Utilization of both new employee´s and leaving employee´s
know-how is poor
• Heavy investements in ICT-systems, but lack of
competences to use them effectively
• HR – lack in comprehensive understanding of the
business/processes  challenging to give right support for
operations
… WHAT HASN´T
19.12.2014
NOVI RESEARCH CENTER
TUT.FI/NOVI
TWITTER: @NOVIRESEARCH

13. MAGNETIC
Toni Enström & comp.
2011, Aalto University

14. MORE INFORMATION ABOUT KM
AND OUR RESEARCH :
Twitter: @Noviresearch ja @tietojohtaminen
Novi Research Center
https://www.tut.fi/novi/
Slideshare: http://www.slideshare.net/Noviresearch
YouTube: http://youtube.com/noviresearch
NOVI RESEARCH CENTER
TUT.FI/NOVI
TWITTER: @NOVIRESEARCH
19.12.2014