Uploaded on 9 September for dissertation

1. E-MENU FUNCTIONALITIES
ON WEBSITE
FOR RESTAURANT STAFF
RESTAURANT E - MENU PROTOTYPE
Created by Traitet Th.
Project: E-menu on iPad for Thai restaurant
Created Date 5 Aug 2012
Topic: Outcome – The final prototype Revised Date 23 Aug 2012
Revision No. 1.0
Content: Functionalities on E-menu website
Document Name O02-001

2. 2 PURPO SES O F THIS DO C UMEN T
Purposes of this document
• To present the final prototype
• To present main features of e-menu website
before demonstration & interviews

3. 1) PROCESS DIAGRAM
3

4. 4 BUSINESS PROCESS
Customers come
into restaurant
Customer Customer
Cashier open Customer
Request to eat Request a
a New Order Request a Bill
Main Course waiter
Table Status =
Opened
Waiter goes to
Customer Waiter goes to
table to
Orders Food table to make
provide
& Drinks payment
service
Order Status = Record Service Status Record Service Status
Confirmed “Finished” “Finished”
Record Order Status Record Order Status Record Order Status
“Cooking” “Cooking” “Cooking”
Bar (Cashier) Chefs
Chefs Cook Chefs cook Cashier
staff Prepare Prepare
Starter Main Dishes closes Table
Drinks Main Course
Record Order Status Record Order Status Record Order Status Record Table Status
“Serving” “Serving” “Serving” “Closed”
Waiting Staff
Waiting Staff Waiting Staff Customers leave
Serve Main
Serves Drinks Serve Starters from restaurant
Dishes
Record Order Status Record Order Status Record Order Status
“Served” “Served” “Served”

5. 2. MANAGE TABLE
5

6. 6 2. MANAGE TABLE
Operation Buttons
1. New Order: Customer come
2. Close Order: Customer leave
3. Check Details: Check Ordered List
4. Manual Order: Order Food & Drinks
manually by staff
Information on this screen
1. Table No Table No 1-9
2. Seat Qty. Max. customers per table
3. Opened Time: When table is opened
4. Called Main: When customer requests
main course on iPad
5. Billed Time When a cashier checks bill
6. Closed Time When customers leave

7. 7 2.1 OPEN A NEW ORDER
Open a New Order or Table
1
1. Click menu “Open Table”
2. Click “New Order” on an available table
3. Enter a “No of Customers”
4. Click “Open New Table”
Comments
2
1. Users can check “Order Status”, number
of seats and other information on a
selected row.
- Table is not unavailable
- Table is Available
2. In the “Open New Order” screen, the
system shows the maximum customers for
3
the table selected.
3. System shows only the last transaction of
each table or one row per table.
4

8. 8 2.2 CLOSE ORDER
Close Order
1
1. Click menu “Operate Table”
2. Click “Close Order” on a table is being
opened.
3. The picture will change to
Comment
1. Users cannot close table, which is
unavailable.
3 2

9. 9 2.3 REOPEN ORDER
1 Reopen Order
1. Click menu “Operate Table”
2. Click “Re-open” on a table which was
already closed.
3. The picture will change to
Comments
3 2 1. Users can “Re-open” table for only
table which was already closed.
2. This feature uses when a user closes table
unintentionally.

10. 10 2.5 VIEW ORDER DETAILS
1 View Order Detail
1. Click menu “Operate Table”
2 2. Click button “Check Detail”
3. Order Details is shown with list of
ordered item and total amount of the
selected order.
3

11. 11 2.6 MANUAL ORDER BY CASHIER
1 View Order Detail
1. Click menu “Operate Table”
2. Click button “Manual Order”
3. Add ordered item
4. Click “Confirm Order”
2
Comment
1. This function does the same as ordering
on iPad. It uses when ordering on iPad has
a problem.
4
3
4

12. 3. OPERATE ORDER
12

13. 13 2. MANAGE TABLE
Manu Category
1. Starter: Prepared by Kitchen
2. Main Course: Prepared by Kitchen
3. Drinks: Prepared by Bar
4. Sweet: Prepared by Bar
Order Status
1. Confirmed: When an order have already
confirmed by a customer.
2. Cooking: A Chief starts to cook
3. Serving: A waiter starts to serve
4. Served: After food or drinks have
already served.

14. 2.1 OPERATE ORDER
14
FOR STARTERS
1 Manage Order for Starters
2 1. Click menu “Operate Order”
2. Select menu category “10_STARTER”
3. Click button “COOKING” by a chef when
before starting to cook.
4. Click button “SEVRING” by a chef when
starting to serve (cooking is finished).
3 4 5
5. Click button “SERVED” by waiting staff
when food have already served.
Comment
1. Reset button: Uses for reset ordered status
to “CONFIRMED” again when a user does
wrong operation.
2. Cancel Button: Uses when an ordered item
is cancelled by customer. The system will
remove than item from the screen.

15. 2.2 OPERATE ORDER
15
FOR MAIN COURSE (MAIN DISHES)
1
Manage Order for Main Course
1. Click menu “Operate Order”
2
2. Select menu category
“20_MAIN_DISHES”
3. Click button “COOKING” by a chef when
before starting to cook.
4. Click button “SEVRING” by a chef when
3 4 5 starting to serve (cooking is finished).
5. Click button “SERVED” by waiting staff
when food have already served.
Comment
1. After a customer confirms order, chefs
prepares ingredients.
2. After a customer requests main course,
chefs starts to cook.
3. ** CALLING MAIN *** is message for
chefs in order to starts cooking.

16. 2.3 OPERATE ORDER
16
FOR DRINKS & SWEET
1
Manage Order for Drinks & Sweet
1. Click menu “Operate Order”
2
2. Select menu category “30_DRINK” or
“40_SWEET”
3. Click button “COOKING” by a bar staff
when he starts to prepare drinks.
4. Click button “SEVRING” by a bar staff
3 4 5 when drinks have already prepared.
5. Click button “SERVED” by waiting staff
when drinks have already served.
Comment
1. Reset button: Uses for reset ordered status
to “CONFIRMED” again when a user does
wrong operation.
2. Cancel Button: Uses when an ordered item
is cancelled by customer. The system will
remove than item from the screen.

17. 4. MANAGE SERVICE REQUEST
17

18. 18 4. MANAGE SERVICE REQUEST
Service Type:
1. REQUEST_BILLING: When a user requests bill.
2. REQUEST_WAITER: When a user requests waiter.
Service Status:
1. COMPLETED: After a service is supported
by staff.
2. OPENED: After a service is requested
by a customer.
Comment:
1. System show services requested by customers existing
customers. It doesn’t show historical data in this
screen.

19. 4.1 MANAGE SERVICE REQUEST
19
FOR REQUEST WAITER
Manage Service Request “Request
1 Waiter”
1. Click menu “Service Request”
2. Click button “Finished” after a waiter go
to the table requested.
3. System shows “Completed Time” or
supporting time.
2
Comment
1. Button “Reset” uses when a user does
miss operation.
3

20. 4.2 MANAGE SERVICE REQUEST
20
FOR REQUEST BILLING
1 Manage Service Request “Request
Billing”
1. Click menu “Service Request”
2. Click button “Billing”
3. Check information in the “Operate
Billing” screen
3 2
4. Click “Completed Billing” after payment
7 have made.
2 5. Click “Close Table” to close this table.
6. Click “Return to Operate Service”
7. System returns to “Operate Service
Request” screen.
4 5 6 Comment
1. After “Close Table”, customers cannot
order more food & drinks. However, if
customer would like to order more, a
cashier staff has to open a new order.