The document summarizes highlights from the December 2014 ORMS newsletter. It welcomes new agencies to the ORMS project and discusses agency outreach visits. It also announces upcoming best practices calls and TRIM user group meeting dates.

1. I n s i d e t h i s
i s s u e :
ORMS NewsFlash
D e c e m b e r 2 0 1 4Q u a r t e r l y N e w s l e t t e r
H i g h l i g h t s
• Welcome to
New Agencies
• Agencies
Campaigning for
Change
New Agencies
On Board
1
CCI Visits
Agencies
2
Best Practices
Calls
3
ORMS Web-
Drawer
3
TRUG Meeting
Dates
3
Agencies
Campaigning for
change
3
New Agencies On-Boarding
Please help us welcome our newest agencies to ORMS
Department of Consumer Business Services
Oregon Board of Pharmacy
Office of the Chief Operating Officer for DAS – COO
Department of Education – Early Learning Division
Department of Environmental Quality
The Archives Team is working as a Team to implement each
agency more efficiently.
We are excited to have these agencies joining the ORMS Project.
RESOLV Issue Tracking System
To search for issues in RESOLV, use the Quick Search feature located in the upper
right hand corner of the screen. You can search by key words or issue number.
Watched Issues: You may also choose to click “Watch.” All issues that you are
watching will display in the “Watched Issues” box on your Dashboard in RESOLV.
ORMS Support creates and reports issues in RESOLV. Designated Power Users
have access to search and view issues. If you need assistance searching in RESOLV,
please contact the ORMS Support Desk.

2. P a g e 2 P a g e 2
O R M S N e w s F l a s h
Coming To An Office Near You?
Karen Kolb-Schoeningh, Chaves Consulting, Inc. (CCI) Project Director and
Kathleen Chaves, CCI CEO, are continuing to make on-site visits to Oregon State
and local Government Agencies participating in the Oregon Records Management
Solution (ORMS) project.
THEIR MISSION?
1) To discover what has been working, has not been working, improvements
needed, and words of wisdom the participants would like to share with other ORMS
participants.
2) To communicate improvements needed for the ORMS Project Team (State
Archives Team, CCI, Arikkan and Hewlett Packard) to take action that best
supports ORMS Agencies. Karen communicates feedback to the ORMS Project
Team, tracks improvements and follows up.
THEIR DISCOVERY?
1) The ORMS participants have provided GREAT feedback and are willing to share
information to support others.
2) The ORMS Project Team appreciates and welcomes customer feedback.
YOUR OPPORTUNITY?
Karen and Kathleen are in the process of planning their on-site visits for the month
of January 2015. If you would like to meet with them, please contact Karen at
karen@chavesconsulting.com or (541) 523-1029 X451.
NEXT BEST PRACTICES CONVERSATIONS
February 23, 2015 @ 10:30am
One of the great ideas the ORMS users suggested is to have phone /online
conferences every other month to share successes, tips and techniques with each
other. Thanks to those of you who have already participated. This is a time for the
users to share their best practices and to request education and training segments
that can be demonstrated on future calls.
If you’re interested in participating, please contact the Support Desk at
ormshelp@chavesconsulting.com or (888) 354-2006 to sign-up.

3. P a g e 3 P a g e 3
O R M S N e w s F l a s h
Agencies Campaigning for Change
A few of our ORMS Agencies have created campaigns to reduce
waste and motivate employees to start moving into the electronic
age.
The City of Hillsboro created their “Clean Up and Power Down”
campaign to reduce waste and energy.
The City of West Linn created “TRIM– Totally Relax it’s Managed”
campaign.
The City of Milwaukie is launching their “TRIM’s Biggest User
Quarterly Awards”. Great job to you all for educating your teams
to cut back on waste and move into the electronic world!
ORMS
WebDrawer
Several ORMS agencies are starting to use the WebDrawer to de-
liver things like meeting minutes, agendas, official
statements and other records to the public with minimal
effort by their staff. Here's a link to a sample of search results for
the City of West Linn: http://ormswd.synergydcs.com/webdrawer/
webdrawer.dll/webdrawer/search/
rec&sm_udf399=007&sm_titleword=meeting.
If you think this tool could be useful to you, please contact the
Support Desk.
ORMS SupportORMS SupportORMS SupportORMS Support
Single Point of ContactSingle Point of ContactSingle Point of ContactSingle Point of Contact
ORMS Support is the Tier 1 single point of contact for any ORMS
or HP TRIM questions or issues. Agency users can contact the
ORMS Support Desk via phone or email.
The Support Desk will create and track the issue from initial
contact all the way through resolution in the RESOLV issue
tracking system. The Support Desk will escalate questions or
issues if necessary to Tier 2 or Tier 3 Support.
Contact 24/7 by phone and 7:00 A.M-5:00 P.M. by email.
1-888-354-2006
ormshelp@chavessupport.com
The ORMS NewsFlash
posted quarterly!
The next ORMS NewsFlash
will be posted March 2015.
TRIM User Group
Meeting
TRUG
The next TRUG meetings will
be held:
January 28 from
9:30 to 11:30
March 25 from
9:30 to 11:30
To be hosted by the City of
Beaverton, location to be
announced.
ORMS Best Practices
Call
Our next Call is scheduled for
February 23, 2015 at
10:30 am