Our brain is set-up to make fast decisions - To make fast decisions we base them on our assumptions rather on field reality. So our decisions are biased by our own cognitive process. Getting some awareness how our cognitive biases operate, may help change leaders, product managers, and pretty much everyone who's interacting with other people....

1. Oana Juncu
@ojuncu
www.coemerge.com
Test …
Your Cognitive Biases
A journey into our understanding of things and how it impacts what we do
Oana Juncu
@ojuncu
www.coemerge.com

2. Oana Juncu
@ojuncu
www.coemerge.com
Reality

3. Oana Juncu
@ojuncu
www.coemerge.com
Reality
Unknown

4. The Survival Instinct

5. Brain is a brilliant lazy machine

6. The Curse Of Knowledge

7. The test BA
50% Unknown

8. Attribution bias

9. Confirmation bias
E 6 7 J

10. Status Quo bias
? ? ?

11. A choice…
A disease will kill 6000 people if we do nothing. We can
pick a choice among 2 plans:
Plan A : 2000 people will be saved
Plan B : all people have a chance to be saved , but
there is a chance out of three that all people 6000 will be
saved , and 2 chances out of three that all people die

12. Loss Aversion Bias
Endowment
effect

13. From Reality To Obvious
Experience
Relevant to Needs
Assumptions
Obvious
Reality Credits to Dave Gray - Liminal Thinking

14. From Reality To Obvious
Experience
Relevant to Needs
Assumptions
Obvious
Reality Credits to Dave Gray - Liminal Thinking
THE
GAP
Self-Sealing Bubble of
Beliefs
We test it here

15. Oana Juncu
@ojuncu
www.coemerge.com
A CAT

16. Oana Juncu
@ojuncu
www.coemerge.com
Language is an abstraction
Code is another one

17. Oana Juncu
@ojuncu
www.coemerge.com
What you see is
never
what you get
WYSINWYG

18. Oana Juncu
@ojuncu
www.coemerge.com
Our brain has limited
capacity to focus
Test 1 Test 2

19. Oana Juncu
@ojuncu
www.coemerge.com
… test your softwarewet

20. Oana Juncu
@ojuncu
www.coemerge.com
Tell the Actual Color Not The
Words

21. Oana Juncu
@ojuncu
www.coemerge.com
A CHAIR

22. Oana Juncu
@ojuncu
www.coemerge.com

23. Oana Juncu
@ojuncu
www.coemerge.com
Test the Reality
rather than
Test the Obvious

24. Oana Juncu
@ojuncu
www.coemerge.com
The Learning
Journey

25. Express an Opinion

26. Access Your Ignorance
“The only way I can discover my own inner reality is to learn to
distinguish what I know from what I assume I know, from what I
truly do not know.”
Ed Schein

27. The art of asking question
Open Questions
Clean Language
Listen to understand it,
rather than
listen to answer it

28. Clarification By Example
Clean Language
What is a “cat” like for you?

29. Learning Journey … Sheet
Access Your Ignorance
Intention
What do I want to explore
about it ?
Assumptions check
What do I want to clarify about it ?
Learnings
Discovery
What did I found out that is
surprising about it ?
Building relationship
New Perspective
What new relation I have with the reality context?

30. Oana Juncu
@ojuncu
www.coemerge.com
What did you discover
&
How will you use it ?
Oana Juncu
@ojuncu
www.coemerge.com

31. • « Descartes Error », Antonio Damasio
• « »Judgment under Uncertainity : Heuristic
and Biases » ,Daniel Kahneman & Amos Tversky
• « Petite Philosophie de nos erreurs
quotidiennes » , Luc de Brabandère
• « The Public Speaker Confessions » , Scott Berkun
• “Leading from The Emerging Future” - U Theory -
Otto Scharmer