Personal Information
Organización/Lugar de trabajo
Oxford, United Kingdom United Kingdom
Ocupación
IT Service Manager at University of Oxford
Sector
Technology / Software / Internet
Acerca de
ITIL qualified Service Manager within the IT Services division of the University of Oxford.
Across multiple systems, I ensure the organisation's end users are receiving the best possible level of service and quality against agreed service levels; whilst maintaining a strong relationship with key University stakeholders and external software suppliers, through clear and concise communication and strong analytical reporting skills.
-Advise on the use of ITIL best practice and write ITIL documentation to support the creation and renewal of SLAs and OLAs.
-Major Incident Manager
-Ensure SLA targets are achieved and high levels of service quality and customer expectations are maintained.
-...
Etiquetas
cycling
condors
cowley
oxford
agm
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Presentaciones
(1)Personal Information
Organización/Lugar de trabajo
Oxford, United Kingdom United Kingdom
Ocupación
IT Service Manager at University of Oxford
Sector
Technology / Software / Internet
Acerca de
ITIL qualified Service Manager within the IT Services division of the University of Oxford.
Across multiple systems, I ensure the organisation's end users are receiving the best possible level of service and quality against agreed service levels; whilst maintaining a strong relationship with key University stakeholders and external software suppliers, through clear and concise communication and strong analytical reporting skills.
-Advise on the use of ITIL best practice and write ITIL documentation to support the creation and renewal of SLAs and OLAs.
-Major Incident Manager
-Ensure SLA targets are achieved and high levels of service quality and customer expectations are maintained.
-...
Etiquetas
cycling
condors
cowley
oxford
agm
Ver más