UPA 2011 - Better Usability Through Visualization

1. UPA – Better Usability Through Visualization Chuck Konfrst, Senior Visualization Designer / Director of Branding & Communications

3. What Is Visualization?

4. Visualization Demonstration

5. Group Breakout

6. Mock Project Requirement Sessions

9. Company

10. Role

11. What you’d like to get out of the workshop

14. “68% of projects fail, run late, or are OVER budget.”- The Standish Group, 2009 Chaos Summary Report “70% of REWORK is attributed to correcting requirements errors.” - Meta Group “30% of project costs are REWORK .”- Forrester Research © 2011 OneSpring® All Rights Reserved.

15. Visualization for Software Definition Today, the ability to pre-visualize a software application has become a reality. Using scenarios as the initial “sketches” of a storyboard, visualization tools allow software definition teams to model entire applications before writing a single line of code. © 2011 OneSpring® All Rights Reserved.

16. Visualization for Software Definition AutoCAD/CAM technologies that revolutionized the automotive, aeronautical, and construction industries. Now, software visualization tools can simulate applications and help stakeholders truly understand process flow, behaviors, look and feel, and other aspects of the application before it is built. © 2011 OneSpring® All Rights Reserved.

18. Reduction ofRequirements Defects by at least 80%

19. Reduction ofProject Delivery Times by at least 35%

20. Improved User Experience

23. Most SDLC methods define requirements late in the lifecycle. These requirements typically lack any experiential aspect. They represent only functionality, not experience. Traditional © 2011 OneSpring® All Rights Reserved.

24. Visualization occurs at the beginning of the lifecycle and provides stakeholders the ability to experience and validate requirements from the start. The New Approach © 2011 OneSpring® All Rights Reserved.

29. The People

30. The Process

33. Axure

34. Balsamiq

35. Blueprint

36. Flairbuilder

37. JustInMind

38. IBM Rational Composer

39. Visual Studio 2010 Ultimate

40. Adobe Flash Catalyst

41. Visio/Omnigraffle

45. The Paradox While the software definition process and its artifacts have multiplied over the years, with the rise of methods such as Waterfall, Rational Unified Process, Agile, and more – the surprising fact is that projects are failing at a higher rate than ever before. © 2011 OneSpring® All Rights Reserved.

46. Increased Complexity and Costs This failure occurred because software applications were rapidly increasing in both size and complexity, outstripping methodologies for development. While traditional processes and artifacts were helping, more efficient, effective communication and elicitation was needed to ensure project success. The shortfall left by established methods was significant. © 2011 OneSpring® All Rights Reserved.

47. Consumer Demand The motion picture industry was experiencing the same dilemma. Audiences were more savvy and demanding more from entertainment. With the bar raised, filmmakers also needed to improve their process and tools to more effectively create their art. © 2011 OneSpring® All Rights Reserved.

50. Previsualization Enables true cross-functional collaboration Provides a preliminary project experience, from concept to use Includes application features, functionality, and process flows in a low-resolution format Provides stakeholders with a source for a single, shared vision Enables rapid visual exploration of project goals and alternate solutions © 2011 OneSpring® All Rights Reserved.

51. Previsualization For the first time, a director, cast, and crew could envision every shot, sequence, and f/x in a movie before actual production was underway. Every aspect of a movie could be planned and analyzed before shooting began—and nuances, special effects, and point of view could be thoroughly explored. Director, cast, and crew could completemany takes on a sceneor sequence, all beforefilming started. © 2011 OneSpring® All Rights Reserved.

53. Previsualization Live Website Header Hotel Name Progress Bar Reservation Process Check-In Date Check-Out Date Rate Preferences Group/Corporate Numbers Number of Rooms Number of Adults Number of Children Smoking Preference IATA Number Hotel Photo Personalization Content Slots © 2011 OneSpring® All Rights Reserved.

60. Collaboration in small groups provides an effective means of problem solving within a structured environment Small Group Collaboration Complex problems that go beyond the routine require the communication of shared knowledge to create viable solutions/approaches © 2011 OneSpring® All Rights Reserved.

61. The roles “match” the work environment and support the task flow… Visualization Screen Documentation Screen Producer Facilitates Flow Analyst“Left Brain” Designer“Right Brain” Business SME on “What?” IT SME on “How?” © 2011 OneSpring® All Rights Reserved.

62. Insight – observation to gain valuable knowledge and context on the business, customer and technologies Clarity - design activities that crystallize the gathered insights to form a model of the experience Focus – socialization and measurement of the experience model to provide continuous improvement and validation © 2011 OneSpring® All Rights Reserved.

64. Aligns (traces) directly to visualized pages of the future system

65. Coincides with a rich, interactive vision of the future system

67. ”Flow also happens when a person’s skills are fully involved in overcoming a challenge that is just about manageable, so it acts as a magnet for learning new skills and increasing challenges. If challenges are too low, one gets back to flow by increasing them. If challenges are too great, one can return to the flow state by learning new skills.” Flow - MihalyCsikszentmihalvi (July. 1997) Psychology Today © 2011 OneSpring® All Rights Reserved.

68. A key aspect to generating the Flow includes both the environment in which the JAM Session takes place and the mental investment by the stakeholders Goals are clear Feedback is immediate Balance between opportunity & capacity Concentration deepens The present is what matters Control is no problem Sense of time is altered Loss of ego Flow © 2011 OneSpring® All Rights Reserved.

72. Introduction of Stakeholders

73. Introduction of the Requirements Team

76. Partner with a Business Analyst

UPA 2011 - Better Usability Through Visualization

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