Cindy Slater, senior customer engagement manager, EBSCO. The session provides an insight into how training is delivered to clinicians in Queensland Health and touch on challenges associated with ensuring all staff across this large geographic area have access to the resources, know how to access the resources, and how to get the most out resources.

1. Clinician training in the Queensland public
health sector
Clinical Knowledge Network
Cindy Slater
BPod, GradDipHSci, GradDipInfoMgt, DipEd(Sec), CertIVTAA
CKN Trainer
cslater@ebsco.com

2. Cindy Slater
• Senior Customer Engagement
Manager, EBSCO Health and Corporate.
Australia and New Zealand
• With EBSCO since Nov 2014
• 10+ years experience as Podiatrist in
Victorian public health system and NHS
(Bournemouth, Redbridge, Greenwich,
Sidcup)
e: cslater@ebsco.com

3. Session Overview
 The session will provide an insight into how training is
delivered to clinicians in Queensland Health and touch on
challenges associated with ensuring all staff across this large
geographic area have access to the resources, know how to
access the resources, and how to get the most out resources.

4. Interesting facts about Queensland
 Second largest state in Australia
 Nearly five times the size of Japan, and two and
a half times the size of Texas
 Seven times the size of Great Britain
 Area of 1,727,000 square kilometres (666798
square miles)
https://www.qld.gov.au/about/about-queensland/statistics-facts/facts

5. Interesting facts about Queensland
 More than half of Queensland's population lives
outside the greater metropolitan area of
Brisbane—a large proportion compared with
the rest of highly urbanised Australia.
 Queensland is home to more than 4 million
people.
https://www.qld.gov.au/about/about-queensland/statistics-facts/facts

6. Clinical Knowledge Network (CKN)
 Clinical resource portal, available to all staff working in the Queensland
public health service.
 EBSCO is responsible for the building and ongoing maintenance of the
internet portal and managing relationships with over 45 medical
publishers.
 EBSCO also provides training resources, 24/7 helpdesk.

7. About CKN
 211 Public Health Services (16 Hospital
and Health Services (HHS)) and
Queensland Ambulance Services
 35 Large Public Metropolitan Hospitals
 87 Regional Public Hospitals
 Approximately 80,000 clinicians have
access to CKN daily

9. Research Databases
CINAHL Complete
PsycINFO
PubMed
MEDLINE Complete
Cochrane
Drug Information
Therapeutic Guidelines
MIMS
Paediatric Injectable
Guidelines (P.I.G.)
Australian Medicines
Handbook
Point of Care
DynaMed Plus
BMJ Best Practice
Nursing Reference Center
Plus
Clinical Key
eJournals and eBook
JAMA
BMJ
The Lancet
New England Journal of
Medicine
Examples of resources

10. How is it accessed?
• Most usage by IP access within hospitals
• Approx. 12,000 active registered OpenAthens accounts for mobile
and offsite access (inc. QAS)
• Website and EBSCO Discovery Service (EDS) are responsive for
mobile use

11. Offsite Access
Account

12. Promotion of offsite access account

13. Promotion of offsite access account

14. Promotion of offsite
access account

15. Registering for an offsite access account
https://vimeo.com/205319058

16. Promotion

17. Challenges
 Large size of state
 Spread of the population
 half of the inhabitants live outside of Brisbane
 majority of Queensland Health sites are regional
 Diverse information needs: portal contains resources covering a range of
specialty areas. Need to provide training options that cover a variety of
these specialty areas.

18. Challenges
 Resources are a mixture of EBSCO and non-EBSCO. Ensure non-bias
promotion of resources.
 Diverse access options: clinicians can be hospital/clinic- based; community
settings e.g. oral health caravans; mobile users e.g. paramedics

19. Benefits of using OpenAthens
 Seamless authentication – allows the users to navigate through the portal
without having to authenticate when moving from one resource to another.
 Allows users to access CKN resources away from a Queensland Health site:
 Clinicians who primarily work offsite
 Clinicians who are completing post-graduate studies
 Clinicians who are on-call. When they receive a call, it allows them check for
information from home and relay instructions or decide whether to attend

20. Benefits of using OpenAthens
 Ease of creating account: form is easy to find on the CKN site and
straightforward to complete. Process is quick.
 Ease of managing account: links on CKN site to manage password and
mange account details.
 Ease of support: I am Melbourne-based. Having an OpenAthens account
allows me to provide webinar training, without having to be onsite. This is
also of benefit to CKN, from a cost standpoint, as the cost of providing
on-site training would be significant.

21. "Since the inclusion of CKN external access to Queensland
Ambulance paramedics I have found it an integral part of my
ongoing professional development. When working as a solo
officer in rural and geographically isolated areas the external
access has allowed me to research best practice and up to date
information on complex or rarely seen patient conditions."
Critical Care Paramedic – Queensland Ambulance Service
Quotation from clinician

22. Demonstration

23. Questions?
Contact: Cindy Slater
cslater@ebsco.com