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BUILD:
AN INSIDE LOOK AT
WHAT IT TAKES TO
SCALE A SOFTWARE
COMPANY
“WE JUST NEED TO
BE HONEST WITH
OURSELVES AND DO
WHAT’S BEST FOR
OUR CUSTOMERS
AND PROSPECTS.”
DANIEL INCANDELA
SVP of Global Marketing
at Return Path
“WE DID A TON OF
HOMEWORK ON
THE REAL PROBLEM
IN THE MARKET
BEFORE WE WROTE
A SINGLE LINE OF
CODE, BEFORE
WE DESIGNED A
SINGLE SCREEN.”
MAX YODER
CEO
of Lessonly
SCOTT VOIGT
Founder & CEO
of FullStory“OUR GOAL IS TO
HELP COMPANIES
HAVE 100%
CONFIDENCE
THAT THEY ARE
GIVING 100% OF
THEIR CUSTOMERS
AN AMAZING
EXPERIENCE.”
ZACK ROSEN
Co-Founder & CEO
of Pantheon
“THE BEST WAY
TO LEARN IS BY
SEEKING OUT HELP
FROM THOSE WHO
HAVE DONE IT
BEFORE.”
DAVID OKUNIEV
Co-Founder & joint CEO
of Typeform
“IF YOU’RE NOT
OPTIMIZING ON
ALL THREE OF
THOSE PILLARS,
THEN ONE OF
THEM IS GOING
TO SUFFER.”
WANT MORE ADVICE
ON SCALING YOUR
BUSINESS?
Get the complete book to learn
from CEOs who’ve done it before.
DOWNLOAD BUILD
ANDY WILSON
Founder & CEO
of Logikcull
“YOU NEED TO
KNOW WHAT
‘MAKES YOU, YOU’
AS A COMPANY
AND CODIFY THAT.
I WISH I DID THAT A
LONG TIME AGO.”
DAVID BARRETT
Founder & CEO
of Expensify
“IF OUR MODEL
DEPENDS UPON
GROWING THROUGH
WORD OF MOUTH
AND WORD OF
MOUTH IS A NUMBERS
GAME, THAT MEANS
WE HAVE TO HAVE THE
LARGEST ARMY.”
“THE HARD THING
ABOUT WRITING A
CUSTOMER SERVICE
BOOK, IS THAT
EVERYBODY THINKS
THEY’RE ALREADY
GOOD AT IT.”
JAY BAER
President
of Convince & Convert
ALLEN GANNETT
Founder & CEO
of TrackMaven
“I BECAME
FASCINATED
WITH FIGURING
OUT WHY THERE
IS SO MUCH
FAILURE IN
MARKETING.”
“ONE OF
THE REASONS
PRODUCT HUNT
IS SO POWERFUL
IS BECAUSE IT’S
USED BY SUCH
AN INFLUENTIAL
GROUP OF PEOPLE.”
DAVE GERHARDT
Director of Marketing
at Drift
M.T. RAY
VP of Talent
at High Alpha
“100% —
THE KEY TO
SUCCESS IS A
SALES LEADER
WHO REALLY
TRUSTS YOU.”
“YOU CAN’T KILL
CREATIVITY OR AMBITION.
IF YOU DO, YOU
PROBABLY HIRED
THE WRONG PEOPLE
TO START WITH.”
YOAV SHAPIRA
Engineering Manager
at Facebook
CRAIG DANIEL
VP of Product
at join.me
DOUG BEWSHER
CEO
of Leadspace
“VISION
IS WHAT
SEPARATES
BRILLIANT
ENTREPRENEUR
CEOS FROM
OTHERS.”
MELANIE ZIEGLER
Founder & CEO
of VPE Forum
“IF IT’S NOT ABOUT
INCREASING THE
REVENUE, ACHIEVING
HIGH CUSTOMER
SATISFACTION &
GROWING THE
BUSINESS, THEN
WHY TRACK IT?”
WANT MORE ADVICE
ON SCALING YOUR
BUSINESS?
Get the complete book to learn
from CEOs who’ve done it before.
DOWNLOAD BUILD

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BUILD: An Inside Look at What it Takes to Scale a Software Company

  • 1. BUILD: AN INSIDE LOOK AT WHAT IT TAKES TO SCALE A SOFTWARE COMPANY
  • 2. “WE JUST NEED TO BE HONEST WITH OURSELVES AND DO WHAT’S BEST FOR OUR CUSTOMERS AND PROSPECTS.” DANIEL INCANDELA SVP of Global Marketing at Return Path
  • 3. “WE DID A TON OF HOMEWORK ON THE REAL PROBLEM IN THE MARKET BEFORE WE WROTE A SINGLE LINE OF CODE, BEFORE WE DESIGNED A SINGLE SCREEN.” MAX YODER CEO of Lessonly
  • 4. SCOTT VOIGT Founder & CEO of FullStory“OUR GOAL IS TO HELP COMPANIES HAVE 100% CONFIDENCE THAT THEY ARE GIVING 100% OF THEIR CUSTOMERS AN AMAZING EXPERIENCE.”
  • 5. ZACK ROSEN Co-Founder & CEO of Pantheon “THE BEST WAY TO LEARN IS BY SEEKING OUT HELP FROM THOSE WHO HAVE DONE IT BEFORE.”
  • 6. DAVID OKUNIEV Co-Founder & joint CEO of Typeform “IF YOU’RE NOT OPTIMIZING ON ALL THREE OF THOSE PILLARS, THEN ONE OF THEM IS GOING TO SUFFER.”
  • 7. WANT MORE ADVICE ON SCALING YOUR BUSINESS? Get the complete book to learn from CEOs who’ve done it before. DOWNLOAD BUILD
  • 8. ANDY WILSON Founder & CEO of Logikcull “YOU NEED TO KNOW WHAT ‘MAKES YOU, YOU’ AS A COMPANY AND CODIFY THAT. I WISH I DID THAT A LONG TIME AGO.”
  • 9. DAVID BARRETT Founder & CEO of Expensify “IF OUR MODEL DEPENDS UPON GROWING THROUGH WORD OF MOUTH AND WORD OF MOUTH IS A NUMBERS GAME, THAT MEANS WE HAVE TO HAVE THE LARGEST ARMY.”
  • 10. “THE HARD THING ABOUT WRITING A CUSTOMER SERVICE BOOK, IS THAT EVERYBODY THINKS THEY’RE ALREADY GOOD AT IT.” JAY BAER President of Convince & Convert
  • 11. ALLEN GANNETT Founder & CEO of TrackMaven “I BECAME FASCINATED WITH FIGURING OUT WHY THERE IS SO MUCH FAILURE IN MARKETING.”
  • 12. “ONE OF THE REASONS PRODUCT HUNT IS SO POWERFUL IS BECAUSE IT’S USED BY SUCH AN INFLUENTIAL GROUP OF PEOPLE.” DAVE GERHARDT Director of Marketing at Drift
  • 13. M.T. RAY VP of Talent at High Alpha “100% — THE KEY TO SUCCESS IS A SALES LEADER WHO REALLY TRUSTS YOU.”
  • 14. “YOU CAN’T KILL CREATIVITY OR AMBITION. IF YOU DO, YOU PROBABLY HIRED THE WRONG PEOPLE TO START WITH.” YOAV SHAPIRA Engineering Manager at Facebook CRAIG DANIEL VP of Product at join.me
  • 15. DOUG BEWSHER CEO of Leadspace “VISION IS WHAT SEPARATES BRILLIANT ENTREPRENEUR CEOS FROM OTHERS.”
  • 16. MELANIE ZIEGLER Founder & CEO of VPE Forum “IF IT’S NOT ABOUT INCREASING THE REVENUE, ACHIEVING HIGH CUSTOMER SATISFACTION & GROWING THE BUSINESS, THEN WHY TRACK IT?”
  • 17. WANT MORE ADVICE ON SCALING YOUR BUSINESS? Get the complete book to learn from CEOs who’ve done it before. DOWNLOAD BUILD