Building Social Networks for a safer society

1. 9 december 2014 1

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3. Building social networks
for a safer society.
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4. Who are we ?
Elle de Jonge, MSSM
National Projectmanager ANPR
Dutch National Police | Program Sensing
Renske Stumpel,
Projectmanager customer services
Projectmanager Opening Up Groningen
Groningen municipality, NL
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5. 911 Tweet
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6. Response Model
response
incident
prevent In the act
disturb
time
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©EdJ

7. 85% in “the Act”
Aantal geschatte misdrijven in
Nederland per jaar(2001-2009).
Bron CBS/ Politieacademie
Citizensparticipation
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8. Traditional response
Help ! Call 911 /112
Intake
Servicecentrum
To Dispatch
CitizensAlert
Burgernet
Response
Citizens AmberAlert
Assesment
Dispatch
Question
Dispatching first
responders
Lineair Response
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9. Network response
Call112
Help
!
Schout
Twitter
Para
medics
Whats APP
groups
Send TXT
Compronet
community
Hero 911
Livesafe
Facebook
Municipality
Fire
Fighters
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Shop-keepers
Taxidrivers
Doctors
Citizens
Neighbours
Police
Nurses

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11. 9 december 2014 11

12. Dutch: Meld!
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13. Oversight (Example Kortrijk-B).
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14. Global Meld ! Initiatives.
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15. CLAIMJESTRAAT
like your community area
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16. Citizens or Police ?
Police Participation
* Help Citizens to
secure their own
enviroment.
* Citizens can be in the
lead.
* Citizens are more
resiliance
* Be involved in a
network approach of
your community
Citizens Participation
* Police is in the lead.
* Citizens help the
police to make a
secure enviroment
* Police asks specific
help. (e.g. Burgernet /
Amberalert)
* Lineair approach
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Police Participation
Citizens Participation

17. Pilot’s
• Groningen binnenstad 3 pilots
• Assen binnenstad
• Schiphol (Kmar)
• Kortrijk (B)
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18. Results pilots
Yes
Efficiënter
Yes
Yes
1. Does the concept leads to quicker reactions?
2. Does the concept leads to the use of less professionals?
3. Does the concept leads to more citizens participation?
4. Does the concept leads to a better feeling of safety?
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19. Meld!-pilot in Groningen A-kwartier neighbourhood
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20. Experiences with the Groningen MELD-pilot
 What we did
 Some results
 Lessons learned
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21. What we did
 3 months pilot
 Police officals &
citizens working
together
 Smart phone app
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22. What the reports were about
 Almost 75% of reports on
dealing/disturbances
 Like, this one, 4 citizens
reporting the same
dealers causing nuisance:
“(1) “ I see them, they are dealing.”
(2) “There are a few around the
Hoekstraat as well…“ (3) “another
one at the corner of the Oude
Kijk/Visserstraat” (4) “2 dealers
now at the corner of the Oude
Kijk/Visserstraat”.
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23. Some results
 205 reports
 25 citizens
 117 reports led to
direct on-the-spot
response of the police
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24. What we saw:
• Willingness to report
= grew slightly
• Collaboration of citizens
= did not grow significantly, was already good
• Collaboration of police/municipality
= Citizens are mostly positive about the level of collaboration
with the police/municipality
.
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25. What we saw:
• Trust
= not significantly grown
• Listening
= citizens find police and municipality listened better than
before
CONCLUSION OF THE CITIZENS
= a sympathetic and potentially innovative and usefull project
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26. Lessons learned
 Attention works!
 A lot of value in working together, get
yourself a thousand eyes!
 Communication with citizens is key.
 Keep it simple
 Changing set ways of working isn’t easy
 It’s not about technique, its about working
together
And what happened in the Groningen A-kwartier?
A Whatsapp group was set up
for citizens – police – and municipality.
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27. elle.de.jonge@politie.nl
renske.stumpel@gronngen.nl
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