Enterprise Service Management & IT Operations Management Coming Together

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IT Service Management (ITSM) has moved beyond IT and is now often referred to as Enterprise Service Management. Similarly, IT Operations Management (ITOM) has gone beyond disparate monitoring tools and single pane of glass promises to focus on the broader needs of digital operations. In this Tech Talk, FlyCast Partners will join us to discuss Enterprise Service Management - what's changed, what's next and how does it intersect with modern digital operations. As always, we'll discuss the new reality of today's remote IT operations and dive into an OpsRamp demonstration highlighting bi-directional integration with ITSM tools like Cherwell, Ivanti, and ServiceNow. Watch the recording: https://www.brighttalk.com/webcast/17791/427417 Learn more at https://www.opsramp.com Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more: Twitter - https://www.twitter.com/OpsRamp LinkedIn - https://www.linkedin.com/company/opsramp Facebook - https://www.facebook.com/OpsRampHQ/

Tecnología

Enterprise Service Management
& IT Operations Management
Coming Together
OpsRamp & Flycast Partners

© 2020 OpsRamp. All Rights Reserved.
Today’s Speakers
2
Darren Cunningham
Vice President Marketing
OpsRamp
Bobby McCullough
Sales Engineer
Flycast Partners
Curt Thorin
Solution Architect
OpsRamp

© 2020 OpsRamp. All Rights Reserved.
Who is Flycast Partners?
3

© 2020 OpsRamp. All Rights Reserved.
Who is Flycast Partners?
4
•Best Practice Process Engineering
•ITIL Framework
•Operational Efficiency
•Customer Process Development
•Enterprise Service Management
Value-Add Optimization Services
•Project Management
•Architecture and Design
•System Health Checks
•Solution Migration Planning
•Solution Adoption and Utilization Audits
•Remote Administration Services
•Support Services
•ITIL Awareness Training
•ITIL Simulations
•ITIL Certifications
•ITSM/ITAM Solutions
•Various Remote Software Certification Training
•Diverse Team of Consultants
•Best in Class ITSM and ITAM Solutions
•Vendor Certified Implementers
•Experienced Professionals
•Custom Integrations

© 2020 OpsRamp. All Rights Reserved.
Agenda
5
• From ITSM to ESM
• ITOM + ESM
• OpsRamp Demonstration: ESM/ITSM + ITOM
• Questions

© 2020 OpsRamp. All Rights Reserved.
IT Service Management
6

© 2020 OpsRamp. All Rights Reserved.
Enterprise Service Management
7
•Onboarding
•Budget Change Request
•Room Reservation
•Telephone Request
•Marketing Plan Approvals
•Sales Ops Requests
•Customer Knowledge

© 2020 OpsRamp. All Rights Reserved.
ITSM
IT Service Management
Service-oriented
The value chains of people, process, and
technology that work together to deliver
defined business outcomes and value
ITOM
IT Operations Management
Infrastructure-oriented
Manage the system health and uptime of
infrastructure components –
storage, servers, networks
SHARED GOALS
Up-time | Accessibility | Agility | Customer Experience
IT Service and Operations Management

© 2020 OpsRamp. All Rights Reserved.
Bringing ITSM and ITOM Together
Seamless integration allows you to be more proactive –
detect and resolve incidents faster – for supporting the
business’ needs.
• Contextualize alert floods and business services
impacted
• Pinpoint and Isolate Root Cause of Incidents
• Prioritize response by impact and urgency
• Escalate incidents to the right teams
• Automate Incident Resolution
• Integrated ticketing and bi-directional communications
 Transparency
 Simplification
 Collaboration
 Governance
 Clear Reporting
Integrate service and operational management
for a more agile IT environment – reduce MTTD
and MTTR, reduce WIP and support the
strategic needs of the business

© 2020 OpsRamp. All Rights Reserved.
What you are about to see…
11
• A unified, Digital Command Center for business services and
supporting infrastructure for workloads that span on-prem & cloud
• Ensure great digital experiences with transaction monitoring of key
services to be alerted to emerging issues before your customers are impacted
• Work smarter with OpsRamp's OpsQ AIOps engine to quickly identify issues and
provide context while eliminating time-consuming manual effort
• Avoid "swivel-chair" IT with a platform that enables automatic and manual remediation actions
without hopping between multiple tools and interfaces
• Super-Charge your ITSM processes with Automatic Incident Creation & Routing, CDMB
population (resources and relationships!), and automatic maintenance windows from
approved changes

© 2020 OpsRamp. All Rights Reserved.
Next Steps
Contact Flycast Partners via:
🌐 www.FlycastPartners.com
📧 info@flycastpartners.com
📲 (844) 359-2278
Check out all of our Tech Talks On Demand:
https://www.opsramp.com/resources/events/#Tech-talks
https://info.opsramp.com/request-demo

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The Summer 2019 Release introduces OpsQ Observed Mode to build confidence in machine learning models for IT event and performance analysis. It also includes automated alert suppression to reduce human time spent on first-response to alerts, continuous learning-based alert escalation using live event data, and new infrastructure monitoring capabilities for cloud native environments. Watch our on-demand webinar to see all the new enhancements to the platform, including: OpsQ Observed Mode: OpsQ Observed Mode helps incident management teams assess the accuracy of the OpsRamp machine learning algorithms in a live production environment before they take effect. Learning-Based Auto-Alert Suppression: OpsQ looks for recurring alert patterns in production environments and suppresses those alerts that occur at a predictable cadence. OpsQ uses seasonality-based and attribute-based auto-alert suppression techniques as a first-response mechanism. Service and Topology Maps: The Summer 2019 Release introduces new impact visibility and service context features that deliver dynamic relationship data for public cloud services and actionable insights for understanding cross-site interconnections. Cloud Native Discovery and Monitoring: DevOps and site reliability engineering (SRE) teams can now monitor popular open source applications used in cloud native environments and access relevant performance insights for Mesosphere and Azure Stack in the OpsRamp platform Learn more at https://www.opsramp.com Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more: Twitter - https://www.twitter.com/OpsRamp LinkedIn - https://www.linkedin.com/company/opsramp Facebook - https://www.facebook.com/OpsRampHQ/

OpsRamp Summer 2019 Platform Update

OpsRamp

Download the State Of AIOps report here - https://info.opsramp.com/state-of-aiops Bringing AIOps to IT Operations and Service Management. Live Webinar: Wednesday, May 15th, 11 AM PT / 2 PM ET AIOps is taking IT infrastructure management by storm. Join us as we review the findings of our State of AIOps report and discuss how machine learning is delivering more proactive monitoring, alert management, and incident remediation for both service management and digital operations teams. Learn how OpsRamp integrates with ITSM tools to improve service availability and performance without swapping screens. We'll address: ITSM Integrations. Manage your entire incident lifecycle with actionable insights so that you can prevent IT outages and reduce downtime for critical issues. Proactive Monitoring. Drive system health, availability, and performance with policy-based monitoring for IT services hosted on data centers and public clouds. Improved Service Maps. Drive better context for IT outages and restore services faster with a real-time picture of your applications and supporting infrastructure. AIOps-Powered Alert Inferencing. Use machine learning for faster incident identification and better situational awareness with contextual and enriched alerts.

OpsRamp Webinar - State of AIOps for Incident Management and Beyond

OpsRamp

Join 451 Research's Senior Analyst Nancy Gohring and OpsRamp's Vice President of Marketing Darren Cunningham as they discuss the latest trends in IT monitoring and management. This interactive webinar will review the latest research and feature a live Q&A on what's hot, what's new, and what's next in this dynamic and distributed market. Sponsored by OpsRamp, this webinar will also provide an overview of OpsRamp's service-centric AIOps platform and how OpsRamp customers are controlling the chaos with a new approach to IT operations as a service. To learn more, visit https://www.opsramp.com/about-opsramp... Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more - Twitter - https://www.twitter.com/OpsRamp LinkedIn - https://www.linkedin.com/company/opsramp Facebook - https://www.facebook.com/OpsRampHQ/

2019 Performance Monitoring and Management Trends and Insights

OpsRamp

Context is Critical: How Richer Data Yields Richer Results in AIOps | Bhanu S...

OpsRamp

Take Action Faster With Context And Insight. OpsRamp helps digital operations teams drive resilient and responsive IT services by discovering topological relationships between resources at multiple levels in the increasingly hybrid and multi-cloud IT stack. In this webinar you’ll get an overview of Winter Release, including demonstrations of features to drive greater efficiency within modern IT operational environments: Application Topology. OpsRamp discovers more than forty popular enterprise applications and establishes topological relationships between application components and infrastructure. Hypervisor Topology. OpsRamp discovers virtual machines, hypervisor servers and clusters in VMware vSphere and KVM environments and their relationships. Enhanced Service Maps. Representing logical IT services, OpsRamp service maps now have a new user interface that makes it easy to identify underlying resources behind an IT service outage so that operations teams can hone in on the right course of action to restore services. Auto-Incident Creation and Routing. Automatic incident creation and routing using alert escalation policies to auto-assign incidents based on prior alert, incident, and notification data. Machine learning-driven alert escalation uses specific learned patterns (assignee groups, business impact, urgency, and priority) to route incident assignments for different types of alerts. Augmented Training for Inference Models. OpsRamp’s machine learning-based inference models correlate alerts linked by a common cause using historical alert data. Opsramp’s OpsQ now allows users to augment these models with additional user-provided training data. With such augmented training, IT operations teams can bootstrap OpsQ to recognize alert sequences that are uncommon in everyday operations, but important to identify when they occur. Frequency-Driven Alert Escalation. OpsQ now supports policies to escalate alerts based on how often an alert has recently occurred. With frequency-based alerting, operations teams can filter out alerts that flap only occasionally and escalate alerts that flap repeatedly. Cloud Native Monitoring. Discover and monitor Kubernetes environments across on-prem and cloud services like Azure Kubernetes Services, Google Kubernetes Engine, and Amazon Elastic Container Service for Kubernetes.

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Three things you will take away from the session: • How to run an effective tenant-to-tenant migration • Best practices for before, during, and after migration • Tips for using migration as a springboard to prepare for Copilot in Microsoft 365 Main ideas: Migration Overview: The presentation covers the current reality of cross-tenant migrations, the triggers, phases, best practices, and benefits of a successful tenant migration Considerations: When considering a migration, it is important to consider the migration scope, performance, customization, flexibility, user-friendly interface, automation, monitoring, support, training, scalability, data integrity, data security, cost, and licensing structure Next Wave: The next wave of change includes the launch of Copilot, which requires businesses to be prepared for upcoming changes related to Copilot and the cloud, and to consolidate data and tighten governance ShareGate: ShareGate can help with pre-migration analysis, configurable migration tool, and automated, end-user driven collaborative governance

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Effective data discovery is crucial for maintaining compliance and mitigating risks in today's rapidly evolving privacy landscape. However, traditional manual approaches often struggle to keep pace with the growing volume and complexity of data. Join us for an insightful webinar where industry leaders from TrustArc and Privya will share their expertise on leveraging AI-powered solutions to revolutionize data discovery. You'll learn how to: - Effortlessly maintain a comprehensive, up-to-date data inventory - Harness code scanning insights to gain complete visibility into data flows leveraging the advantages of code scanning over DB scanning - Simplify compliance by leveraging Privya's integration with TrustArc - Implement proven strategies to mitigate third-party risks Our panel of experts will discuss real-world case studies and share practical strategies for overcoming common data discovery challenges. They'll also explore the latest trends and innovations in AI-driven data management, and how these technologies can help organizations stay ahead of the curve in an ever-changing privacy landscape.

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Dubai, known for its towering skyscrapers, luxurious lifestyle, and relentless pursuit of innovation, often finds itself in the global spotlight. However, amidst the glitz and glamour, the emirate faces its own set of challenges, including the occasional threat of flooding. In recent years, Dubai has experienced sporadic but significant floods, disrupting normalcy and posing unique challenges to its infrastructure. Among the critical nodes in this bustling metropolis is the Dubai International Airport, a vital hub connecting the world. This article delves into the intersection of Dubai flood events and the resilience demonstrated by the Dubai International Airport in the face of such challenges.

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Retrieval augmented generation (RAG) is the most popular style of large language model application to emerge from 2023. The most basic style of RAG works by vectorizing your data and injecting it into a vector database like Milvus for retrieval to augment the text output generated by an LLM. This is just the beginning. One of the ways that we can extend RAG, and extend AI, is through multilingual use cases. Typical RAG is done in English using embedding models that are trained in English. In this talk, we’ll explore how RAG could work in languages other than English. We’ll explore French, Chinese, and Polish.

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Following the popularity of “Cloud Revolution: Exploring the New Wave of Serverless Spatial Data,” we’re thrilled to announce this much-anticipated encore webinar. In this sequel, we’ll dive deeper into the Cloud-Native realm by uncovering practical applications and FME support for these new formats, including COGs, COPC, FlatGeoBuf, GeoParquet, STAC, and ZARR. Building on the foundation laid by industry leaders Michelle Roby of Radiant Earth and Chris Holmes of Planet in the first webinar, this second part offers an in-depth look at the real-world application and behind-the-scenes dynamics of these cutting-edge formats. We will spotlight specific use-cases and workflows, showcasing their efficiency and relevance in practical scenarios. Discover the vast possibilities each format holds, highlighted through detailed discussions and demonstrations. Our expert speakers will dissect the key aspects and provide critical takeaways for effective use, ensuring attendees leave with a thorough understanding of how to apply these formats in their own projects. Elevate your understanding of how FME supports these cutting-edge technologies, enhancing your ability to manage, share, and analyze spatial data. Whether you’re building on knowledge from our initial session or are new to the serverless spatial data landscape, this webinar is your gateway to mastering cloud-native formats in your workflows.

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Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood

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In this keynote, Asanka Abeysinghe, CTO,WSO2 will explore the shift towards platformless technology ecosystems and their importance in driving digital adaptability and innovation. We will discuss strategies for leveraging decentralized architectures and integrating diverse technologies, with a focus on building resilient, flexible, and future-ready IT infrastructures. We will also highlight WSO2's roadmap, emphasizing our commitment to supporting this transformative journey with our evolving product suite.

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Keynote 2: APIs in 2030: The Risk of Technological Sleepwalk Paolo Malinverno, Growth Advisor - The Business of Technology Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...

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Six Myths about Ontologies: The Basics of Formal Ontology

johnbeverley2021

💥 You’re lucky! We’ve found two different (lead) developers that are willing to share their valuable lessons learned about using UiPath Document Understanding! Based on recent implementations in appealing use cases at Partou and SPIE. Don’t expect fancy videos or slide decks, but real and practical experiences that will help you with your own implementations. 📕 Topics that will be addressed: • Training the ML-model by humans: do or don't? • Rule-based versus AI extractors • Tips for finding use cases • How to start 👨‍🏫👨‍💻 Speakers: o Dion Morskieft, RPA Product Owner @Partou o Jack Klein-Schiphorst, Automation Developer @Tacstone Technology

DEV meet-up UiPath Document Understanding May 7 2024 Amsterdam

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Join our latest Connector Corner webinar to discover how UiPath Integration Service revolutionizes API-centric automation in a 'Quote to Cash' process—and how that automation empowers businesses to accelerate revenue generation. A comprehensive demo will explore connecting systems, GenAI, and people, through powerful pre-built connectors designed to speed process cycle times. Speakers: James Dickson, Senior Software Engineer Charlie Greenberg, Host, Product Marketing Manager

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Accelerating FinTech Innovation: Unleashing API Economy and GenAI Vasa Krishnan, Chief Technology Officer - FinResults Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

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[BuildWithAI] Introduction to Gemini.pdf

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Following the popularity of "Cloud Revolution: Exploring the New Wave of Serverless Spatial Data," we're thrilled to announce this much-anticipated encore webinar. In this sequel, we'll dive deeper into the Cloud-Native realm by uncovering practical applications and FME support for these new formats, including COGs, COPC, FlatGeoBuf, GeoParquet, STAC, and ZARR. Building on the foundation laid by industry leaders Michelle Roby of Radiant Earth and Chris Holmes of Planet in the first webinar, this second part offers an in-depth look at the real-world application and behind-the-scenes dynamics of these cutting-edge formats. We will spotlight specific use-cases and workflows, showcasing their efficiency and relevance in practical scenarios. Discover the vast possibilities each format holds, highlighted through detailed discussions and demonstrations. Our expert speakers will dissect the key aspects and provide critical takeaways for effective use, ensuring attendees leave with a thorough understanding of how to apply these formats in their own projects. Elevate your understanding of how FME supports these cutting-edge technologies, enhancing your ability to manage, share, and analyze spatial data. Whether you're building on knowledge from our initial session or are new to the serverless spatial data landscape, this webinar is your gateway to mastering cloud-native formats in your workflows.

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Enterprise Service Management & IT Operations Management Coming Together

1. Enterprise Service Management & IT Operations Management Coming Together OpsRamp & Flycast Partners

4. © 2020 OpsRamp. All Rights Reserved. Who is Flycast Partners? 4 •Best Practice Process Engineering •ITIL Framework •Operational Efficiency •Customer Process Development •Enterprise Service Management Value-Add Optimization Services •Project Management •Architecture and Design •System Health Checks •Solution Migration Planning •Solution Adoption and Utilization Audits •Remote Administration Services •Support Services •ITIL Awareness Training •ITIL Simulations •ITIL Certifications •ITSM/ITAM Solutions •Various Remote Software Certification Training •Diverse Team of Consultants •Best in Class ITSM and ITAM Solutions •Vendor Certified Implementers •Experienced Professionals •Custom Integrations

7. © 2020 OpsRamp. All Rights Reserved. Enterprise Service Management 7 •Onboarding •Budget Change Request •Room Reservation •Telephone Request •Marketing Plan Approvals •Sales Ops Requests •Customer Knowledge

8. © 2020 OpsRamp. All Rights Reserved. ITSM IT Service Management Service-oriented The value chains of people, process, and technology that work together to deliver defined business outcomes and value ITOM IT Operations Management Infrastructure-oriented Manage the system health and uptime of infrastructure components – storage, servers, networks SHARED GOALS Up-time | Accessibility | Agility | Customer Experience IT Service and Operations Management

9. © 2020 OpsRamp. All Rights Reserved. Bringing ITSM and ITOM Together Seamless integration allows you to be more proactive – detect and resolve incidents faster – for supporting the business’ needs. • Contextualize alert floods and business services impacted • Pinpoint and Isolate Root Cause of Incidents • Prioritize response by impact and urgency • Escalate incidents to the right teams • Automate Incident Resolution • Integrated ticketing and bi-directional communications  Transparency  Simplification  Collaboration  Governance  Clear Reporting Integrate service and operational management for a more agile IT environment – reduce MTTD and MTTR, reduce WIP and support the strategic needs of the business

10. ITSM + ITOM demo

11. © 2020 OpsRamp. All Rights Reserved. What you are about to see… 11 • A unified, Digital Command Center for business services and supporting infrastructure for workloads that span on-prem & cloud • Ensure great digital experiences with transaction monitoring of key services to be alerted to emerging issues before your customers are impacted • Work smarter with OpsRamp's OpsQ AIOps engine to quickly identify issues and provide context while eliminating time-consuming manual effort • Avoid "swivel-chair" IT with a platform that enables automatic and manual remediation actions without hopping between multiple tools and interfaces • Super-Charge your ITSM processes with Automatic Incident Creation & Routing, CDMB population (resources and relationships!), and automatic maintenance windows from approved changes

12. © 2020 OpsRamp. All Rights Reserved. Next Steps Contact Flycast Partners via: 🌐 www.FlycastPartners.com 📧 info@flycastpartners.com 📲 (844) 359-2278 Check out all of our Tech Talks On Demand: https://www.opsramp.com/resources/events/#Tech-talks https://info.opsramp.com/request-demo

Enterprise Service Management & IT Operations Management Coming Together

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